Scarborough Toyota

Warranty work and pursuing satisfaction I recently had warranty work conducted on my RAV 4. The work included a number of part replacements (which speaks to the benefit of purchasing the ex I recently had warranty work conducted on my RAV 4. The work included a number of part replacements (which speaks to the benefit of purchasing the extend warranty plan). Part of the work included a right front shock replacement and a rear left shock replacement and recall work that involved rear wheel alignment. Unfortunately after the work was done the vehicle developed a very scary vehicle sway (side to side) when approaching and exiting ramps to highways and expressways. I felt this extremely poor handling was caused by the recent warranty work having new shock at opposing ends of the vehicle and older (5yr) shocks on the other opposing ends. I was unable to make the service advisor understand how dangerous it was to drive the vehicle and that the vehicle NEVER handled like this before the warranty work. I did however speak the service manager Gord De Castro who responded quickly by having the vehicle in and approving replacement of the older shock absorbers under the warranty plan. He also approved a front wheel alignment at no charge that the service advisor was intend on charging me for. I want to thank Mr De Castro for his quick actions and restoring my faith in Scarborough Toyota in that I will continue to bring my vehicle here for service and will consider Scarborough Toyota for my next vehicle purchase. More

first Canadian car It was my first experience to deal with a lady at Toyota Showroom. Pauline showcased excellent product knowledge, and offered me something reasonable. It was my first experience to deal with a lady at Toyota Showroom. Pauline showcased excellent product knowledge, and offered me something reasonable. As a newcomer in Canada, she helped me with the lease application and explained properly all the conditions of it. She was so kind to give me a lift twice from the showroom back home. Pauline is a professional sales person with strong follow-up skills. I got my car on time, in a condition I wanted. More

new car bought This is the second vehicule I buy from Pauline Kamin and had excellent service both times. People at the dealership are friendly and helpful. I have n This is the second vehicule I buy from Pauline Kamin and had excellent service both times. People at the dealership are friendly and helpful. I have not yet used the service department. More

Purchasing a New Sienna I would definitely recommend Pauline Kamin - she was very easy to speak to, she knew her information and it was overall a very pleasurable experience. I would definitely recommend Pauline Kamin - she was very easy to speak to, she knew her information and it was overall a very pleasurable experience. I would definitely come back to purchase a car from Pauline again. More

One of the best Sales Representatives Explained everything in detail, no hidden surprises, given maximum discounts, friendly, soft spoken, Definitely recommend for others, nice buying plea Explained everything in detail, no hidden surprises, given maximum discounts, friendly, soft spoken, Definitely recommend for others, nice buying pleasure, i will buy next car from him only... More

A great experience We’ve had great experience working with Jian Wang, he was extremely helpful in providing what was needed and followed up with any issues we had after We’ve had great experience working with Jian Wang, he was extremely helpful in providing what was needed and followed up with any issues we had after the purchase. He took his time to work with us to get us exactly what we needed. We’ll definitely advise all our friends and family to look for your dealership and for Jian on their next purchase. More

Excellent Experience A great car purchasing experience and pleasant, he helped a lot for how to choose a right car for me, his explanation is very details and accurately. A great car purchasing experience and pleasant, he helped a lot for how to choose a right car for me, his explanation is very details and accurately. More

WoW great new car purchase I don't think I have ever encountered a more nicer salesperson in anything I have ever bought. I will definitely use Pauline Kamin again in a heartbea I don't think I have ever encountered a more nicer salesperson in anything I have ever bought. I will definitely use Pauline Kamin again in a heartbeat. Answered any of my questions and spent the time going over the cars features. I will highly recommend this dealership to my friends. Great experience, very happy. More

A great car purchasing experience I had a great experience at Scarborough Toyota with the help of Damien Nadarajah. I went in looking for the RAV-4 and he was very friendly and pleasan I had a great experience at Scarborough Toyota with the help of Damien Nadarajah. I went in looking for the RAV-4 and he was very friendly and pleasant as he took the time to help us understand more about what we were purchasing and the process. I am very happy with my new vehicle and am glad to have worked with such a great salesman. More

Pleasant and efficient Great dealing with Pauline. She knew exactly what I was looking for. Pauline is very friendly and professional. She made my experience very easy and e Great dealing with Pauline. She knew exactly what I was looking for. Pauline is very friendly and professional. She made my experience very easy and enjoyable. More