Richmond Subaru
Richmond, BC
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573 Reviews of Richmond Subaru
Mr Cyrus Belgamvala is a very patient and effective person. He makes the customers are happy to pay for the bills. A very decent person. Thanks for the good services. person. He makes the customers are happy to pay for the bills. A very decent person. Thanks for the good services. More
My daughter bought her first car here. These people are not at all honest. We bought her car on the premise that the air conditioning would be repaired with the sale price. She took in to have it repaired not at all honest. We bought her car on the premise that the air conditioning would be repaired with the sale price. She took in to have it repaired but they couldn’t do the work because of incorrect parts. So she scheduled another appointment to have the right parts installed and would call her when they arrived. They never called. Two weeks ago we went to the dealership. Apparently Nick (our salesman )and Josh (his supervisor) have moved on so now we have Winston the sales manager (whose been there two weeks)and the general manager Ray Lewis. We saw Mr Lewis that day and he promised that he would personally look into this and guaranteed an answer before the end of the day. He never called.. These ‘people disgust me. We had to visit him again and the first thing he says is what can I help you with. No interest in this problem. He offers to pay half of the cost to repair the ac which is $4100. What ever happened to the original agreement of you fixing it. The vehicle was advertised with ac but I guess the tech that checked it missed it now instead of a $75 service it’s now a lot more. That was their miss not ours .Not honest , not trustworthy, not honourable. Spend your money at a dealership that deserves it .Not here More
It was my first time buying a used car in a dealership and Marco made the transaction very easy and welcoming. He was patient while trying to work out the best deal for me within his limits. Overall my ex and Marco made the transaction very easy and welcoming. He was patient while trying to work out the best deal for me within his limits. Overall my experience with this dealership is excellent and I would highly recommend buying from this dealership and from Marco! More
I have a great car leasing experience with Subaru Richmond in October 2020. My sale profession, Marco Dominguez is excellent, provided great customer service, very professional, answered all our ques Richmond in October 2020. My sale profession, Marco Dominguez is excellent, provided great customer service, very professional, answered all our questions & concerns. He worked closely with Ray Lewis, general manager, who got us a great deal on our leased car 2021 XV cross trek. Ray is also terrific, he managed the dealership so well and ensure customers are satisfied before they leave the dealership. More
Joe is an honest, and not pushy type of salesperson. We exchanged a few text messages about a car I was inquiring about. The next day, he informed me that it is still available, so I went in for a test dri exchanged a few text messages about a car I was inquiring about. The next day, he informed me that it is still available, so I went in for a test drive. He gave me the keys and said, go test drive first, and if you like it, we'll sit down. If not, no problem. Very smooth transaction with Joe. Will definitely recommend Joe. More
Went in today to ask about a 2020 WRX Sti Sport, his first offer was 46k while MSRP is at $42,795. I asked why it is at 46k his staff responded because there were accessories installed but they don't ev first offer was 46k while MSRP is at $42,795. I asked why it is at 46k his staff responded because there were accessories installed but they don't even have a car in stock! And, they can't even answer what accessories were installed. Finally he admitted MSRP is $42,795 and we can start negotiating from here, by this time I just wanted to walk out. Not pleased with this kind of sale tactics, definitely felt being scammed. More
Cyrus made a great improvement to my feelings about working with the Richmond Service Dept. In the past, I have been made to wait for hours past the given time estimates for services' completion. Cyr working with the Richmond Service Dept. In the past, I have been made to wait for hours past the given time estimates for services' completion. Cyrus was clear in his communication and contacted me promptly about new issues while assisting with getting the 60,000 kilometre service done on our 2016 Forester in a timely fashion. He also courteously and efficiently arranged for a loaner car for me to use for the day. His attitude towards customer service and communication is 5 star for sure. Thanks, Cyrus. More
I had an overwhelmingly positive experience dealing with Richmond Subaru - knowledgeable, helpful, friendly and speedy. Ask for Angel - she made the process an absolute delight! Richmond Subaru - knowledgeable, helpful, friendly and speedy. Ask for Angel - she made the process an absolute delight! More
My overall experience with Richmond Subaru dealer has been nothing but a nightmare in the last 4 years from sales to the service. there are so many incidents that took place throughout the years that kep been nothing but a nightmare in the last 4 years from sales to the service. there are so many incidents that took place throughout the years that kept me wondering how they are still in the business of servicing their customers. the endless struggle and frustration started merely 6 months after i purchased brand new 2016 Subaru outback, one of the many issues is specifically that battery kept having issues which led to numerous times the car couldn't start on its own at various locations, garage, camp site, shopping mall parking lot, my dentist office parking lot, etc. I have brought up the issue every single time I went there for service, but the technician reports saying the battery passed the test and the problem is because of my misuse of the electronic accessories. for god sake, I have been driving for 15 years, and the accessories I used (all sold in stories throughout the country)are no different with what I have used in my other cars. The service manage that i talked to had the audacity to say that I shouldn't be using after market accessories like after market phone charging cables, and i should be using a licensed product. when I asked is there such thing as Subaru licensed accessories, he couldn't answer my question. I have never ever heard anything like this in my life. Imagine a world where you purchase a vehicle and you had to ask for a brand-licensed electronic accessory to use in your car! how absurd and ridiculous is that??? i don't care what your report says about my battery issue, it can say whatever you want, my experience just told a completely different story, which clearly indicated this is a manufacturing defect, but Richmond Subaru has been denying that for almost 4 years. In the past 3+ years, I have had to carry a jump start cable with me AT ALL TIMES, just in case, my car won't start due to battery defect at any moment. Can you imagine how stressful this is, and especially considering the fact this was a brand new car. During my recent visit to Subaru after another test, i was finally told the battery failed, and it just conveniently neither the original factory warranty and the extended warranty I purchased DOES NOT cover it. Wow, what an interesting time to learn about this inconvenient truth. I was told that i have to pay the full price to fix it and it won't be covered by the warranty i have. For 4 years, i have been bringing up the issue, and i was pushed away every time by the lame excuse i was given because i was too nice to say anything and stand up for what i think it's wrong. After several extremely disappointing conversations with the service manager and service department, i have finally gave up on negotiating with them. i wasn't asking for any compensation for the horrible experience i had over the years, all i asked from the dealer is that they will replace my battery for free, but shockingly i was turned away by this simple and reasonable request in the last 3+ years. I have been sharing my experience with my families and friends whenever i get the chance, now i will keep sharing my experience i had with Richmond Subaru, so that people are aware of this dealership, take extra caution when dealing with them, top to bottom. More
Joe Lui provided excellent customer services and good follow up with outstanding items. He is well supported by his manager ... but I forgot his name. Joe worked hard to make the deal and the manager follow up with outstanding items. He is well supported by his manager ... but I forgot his name. Joe worked hard to make the deal and the manager approved and closed the deal without further delay. I am happy with the experience when I bought my 2019 Forester last month. I hope the service department will provide the same good services. More