Richmond Subaru

Friendly and efficient. This was the first time I went to the Richmond Subaru dealership and I found my overall experience to be very pleasant. Austin helped me find the car This was the first time I went to the Richmond Subaru dealership and I found my overall experience to be very pleasant. Austin helped me find the car I eventually purchased. He was extremely patient and friendly throughout the whole process and has been very helpful afterwards as well! Would definitely recommend to friends and family! More

Easy to work with and very knowledgable My experience working with Austin to purchase my Subaru was a great experience. He answered all my questions and I came away with a really great car. My experience working with Austin to purchase my Subaru was a great experience. He answered all my questions and I came away with a really great car. He is easy going and was fun to work with. Also the other staff members were always happy and were checking in with us regularly to make sure we were comfortable and had everything that we needed. More

"Great Service and communication" Mike answers most of our questions and service about the vehicle. He gave us suggestions between leasing and financing. Don't forget the free accesso Mike answers most of our questions and service about the vehicle. He gave us suggestions between leasing and financing. Don't forget the free accessories and services of the vehicle. He is a very nice guy to communicate with as he will give specific answers in regards to any of our quesitons. More

Good communication Mike answers most of my questions and services about the vehicle I purchased, plus don’t forget ask for free accessories and services of the vehicle. Mike answers most of my questions and services about the vehicle I purchased, plus don’t forget ask for free accessories and services of the vehicle. More

Great car, but the sales process had problems We wanted a specific Subaru trim and color that was hard to find and Mathew, the Sales Mgr DID find one in Victoria and had it brought in for us. So We wanted a specific Subaru trim and color that was hard to find and Mathew, the Sales Mgr DID find one in Victoria and had it brought in for us. So he did a great job on that. And we are very grateful. And the price was quite reasonable, too. The insurance agent at the dealership charged us twice for our ICBC insurance thought, and getting our credit card refunded for the "double charge" has been difficult. (STILL in progress). Also, we felt uncomfortable with the sales pressure to but all the extended warranties, too. I suspect that process is inevitable at any dealership. Also, we sent a few emails to Jordan and Danielle during the sales process and did not get replies to those emails. But we do love the new Outback! I guess that is the important thing. More

Easy to deal with Buying a car is not always a pleasant experience. However, Richmond Subaru was an exception: the process was straightforward and staff were friendly a Buying a car is not always a pleasant experience. However, Richmond Subaru was an exception: the process was straightforward and staff were friendly and easy to deal with. More

Very happy with Car Wash Service! Brought my car in for a wash this week and was very happy with the result. My salesperson Austin helped to set it up and I was in and out very quickly Brought my car in for a wash this week and was very happy with the result. My salesperson Austin helped to set it up and I was in and out very quickly. Thank you! More

Great car and fantastic after sale service Purchased a BMW 550i from Austin Warren. The car was fully checked over by Subaru's mechanics prior to delivery, and I could't be happier both with th Purchased a BMW 550i from Austin Warren. The car was fully checked over by Subaru's mechanics prior to delivery, and I could't be happier both with the car and the after sale attention and follow up received by Mr. Warren. Highly recommend Richmond Subaru to anyone looking for a brand new or preowned vehicle. More

A Great Team That Simply Listens Warm, accomodating and collaborative sales team that listens to what you want, need and require. Our vehicle acquisition process was quick, no hassles Warm, accomodating and collaborative sales team that listens to what you want, need and require. Our vehicle acquisition process was quick, no hassles, no pressure. Thank you! More

Excellent and consistent service I’ve been a customer here for at least 5 years. In the past 2, dealing with Austin, I have always had prompt service addressing all of my questions as I’ve been a customer here for at least 5 years. In the past 2, dealing with Austin, I have always had prompt service addressing all of my questions as well as unforeseen circumstances. Austin’s professional attitude keeps me coming back, as well as recommending him to friends and family. More