Richmond Subaru

Worst Customer Service in Service Department. Richmond Subaru Service is nightmare. I am not sure how they hire there staff I had three bad experience with them. Recent one I took appointment for Richmond Subaru Service is nightmare. I am not sure how they hire there staff I had three bad experience with them. Recent one I took appointment for 2:00PM for Car wash in the morning around 11:00 AM. When I reached service centre 5 mins before my appointment I come to know they hose is not working from morning so cannot wash. My point was how come no one called to inform or why did you even give me appointment when hose was frozen especially when they knew from morning. I drove from Burnaby that far wasting my gas. Then the guy was like may be I should call 4:00 PM appointment to cancel after this incident so unprofessional common cannot even see what appointments are there in day. Even in the past they were suppose to call me after taking pictures for fixing my alloy wheels paint never did after me following up for three months finally my work was done. Not sure if they have too many customers that they are willing to loose few customers. Only reason I keep going from Burnaby was good service at time of purchase but after purchase service is horrible. Should stop taking my car for service any more as I have options near to my place. More

Great experience overall! Nicholas was very friendly, knowledgeable and a pleasure to deal with. The test drive was fantastic and I was shown all the features of the car in de Nicholas was very friendly, knowledgeable and a pleasure to deal with. The test drive was fantastic and I was shown all the features of the car in detail. I recommend this dealership with reservation! More

Review Nick is a great guy! Got a used 2014 Impreza, overall great purchasing experience. Would definitely recommend to friends and family if looking for a c Nick is a great guy! Got a used 2014 Impreza, overall great purchasing experience. Would definitely recommend to friends and family if looking for a car in Vancouver. More

Very friendly and helpful people Nick was very knowledgeable and friendly. He showed me features in the car and we had an awesome test drive. It was easy to deal with them. Danielle Nick was very knowledgeable and friendly. He showed me features in the car and we had an awesome test drive. It was easy to deal with them. Danielle was very helpful with the financing. She even called Hertz so that I could return my rental and make it easier for me. They even did the ICBC transfer in house! When it rained the next day and I noticed that the rear wiper left the window streaky, they were willing to replace it for free. Great experience. More

Great experience from start to finish Could not be happier about the great service provided. Best car buying expense to date. Nick the eager young salesman made the experience a compete pl Could not be happier about the great service provided. Best car buying expense to date. Nick the eager young salesman made the experience a compete pleasure. I will definitely be back for all my car shopping needs. More

Great staff, and I'm excited about my new car The staff here at Richmond Subaru did their best to get me what I wanted in a short time frame. I'm very satisfied and happy with my purchase. The staff here at Richmond Subaru did their best to get me what I wanted in a short time frame. I'm very satisfied and happy with my purchase. More

My experience Great experience at Richmond with the generous help of mike lee, he was not pushy and compiled to my needs. i was able to find my dream car within my Great experience at Richmond with the generous help of mike lee, he was not pushy and compiled to my needs. i was able to find my dream car within my budget. Highly reccomend. More

Amazing experience Big thanks to Richmond Subaru for being so helpful when purchasing my new BRZ. Jordan made everything very smooth and Mathew was extremely polite and Big thanks to Richmond Subaru for being so helpful when purchasing my new BRZ. Jordan made everything very smooth and Mathew was extremely polite and helpful. I highly recommend this shop to anyone looking to buy a new car! More

Great Experience at Richmond Subaru Richmond Subaru is a phenomenal dealership. Everybody involved in the car deal were world class. I have never felt more welcomed and at ease at a deal Richmond Subaru is a phenomenal dealership. Everybody involved in the car deal were world class. I have never felt more welcomed and at ease at a dealership before. Jordan is fantastic and everything was explained clearly. Great place, greater staff! More

Bought my new favourite car Nicholas at Richmond Subaru is fantasic. He is very knowledgeable and will work with you to get exactly what you want for the price you want it for. I Nicholas at Richmond Subaru is fantasic. He is very knowledgeable and will work with you to get exactly what you want for the price you want it for. I highly recommend. More