Richmond Subaru

Bought a car and am super happy Great overall experience. Nicholas gives a great test drive experience and the facility is very nice. Lots of great cars to choose from and in a conve Great overall experience. Nicholas gives a great test drive experience and the facility is very nice. Lots of great cars to choose from and in a convenient location More

Loving my new Subaru Forester I bought my new Forester from this dealership. JOE was a very informed and easy going guy as was the rest of staff we encountered. I honestly felt lik I bought my new Forester from this dealership. JOE was a very informed and easy going guy as was the rest of staff we encountered. I honestly felt like I left with a great deal as well as piece of mind. More

New Crosstrek Great experience with Nicholas. He was very helpful. Excellent test drive. Car arrived very quick. Everything in order. Was the best car buying experi Great experience with Nicholas. He was very helpful. Excellent test drive. Car arrived very quick. Everything in order. Was the best car buying experience I could have asked for. More

Phenominal Nicholas was an excellent salesman. He was energetic, professional and thorough. I would recommend anyone in the market for a car, buy a car from him! Nicholas was an excellent salesman. He was energetic, professional and thorough. I would recommend anyone in the market for a car, buy a car from him! More

Austin made this easy I'm no fan of spending money, especially on a new car. So if i'm taking the trouble to write this you can be sure that the service was exemplary. Au I'm no fan of spending money, especially on a new car. So if i'm taking the trouble to write this you can be sure that the service was exemplary. Austin was fantastic, really looked after us and made the whole process as easy as pie. Thank you!! More

Friendly and efficient. This was the first time I went to the Richmond Subaru dealership and I found my overall experience to be very pleasant. Austin helped me find the car This was the first time I went to the Richmond Subaru dealership and I found my overall experience to be very pleasant. Austin helped me find the car I eventually purchased. He was extremely patient and friendly throughout the whole process and has been very helpful afterwards as well! Would definitely recommend to friends and family! More

Easy to work with and very knowledgable My experience working with Austin to purchase my Subaru was a great experience. He answered all my questions and I came away with a really great car. My experience working with Austin to purchase my Subaru was a great experience. He answered all my questions and I came away with a really great car. He is easy going and was fun to work with. Also the other staff members were always happy and were checking in with us regularly to make sure we were comfortable and had everything that we needed. More

"Great Service and communication" Mike answers most of our questions and service about the vehicle. He gave us suggestions between leasing and financing. Don't forget the free accesso Mike answers most of our questions and service about the vehicle. He gave us suggestions between leasing and financing. Don't forget the free accessories and services of the vehicle. He is a very nice guy to communicate with as he will give specific answers in regards to any of our quesitons. More

Good communication Mike answers most of my questions and services about the vehicle I purchased, plus don’t forget ask for free accessories and services of the vehicle. Mike answers most of my questions and services about the vehicle I purchased, plus don’t forget ask for free accessories and services of the vehicle. More

Great car, but the sales process had problems We wanted a specific Subaru trim and color that was hard to find and Mathew, the Sales Mgr DID find one in Victoria and had it brought in for us. So We wanted a specific Subaru trim and color that was hard to find and Mathew, the Sales Mgr DID find one in Victoria and had it brought in for us. So he did a great job on that. And we are very grateful. And the price was quite reasonable, too. The insurance agent at the dealership charged us twice for our ICBC insurance thought, and getting our credit card refunded for the "double charge" has been difficult. (STILL in progress). Also, we felt uncomfortable with the sales pressure to but all the extended warranties, too. I suspect that process is inevitable at any dealership. Also, we sent a few emails to Jordan and Danielle during the sales process and did not get replies to those emails. But we do love the new Outback! I guess that is the important thing. More