Richmond Subaru

Great car, but the sales process had problems We wanted a specific Subaru trim and color that was hard to find and Mathew, the Sales Mgr DID find one in Victoria and had it brought in for us. So We wanted a specific Subaru trim and color that was hard to find and Mathew, the Sales Mgr DID find one in Victoria and had it brought in for us. So he did a great job on that. And we are very grateful. And the price was quite reasonable, too. The insurance agent at the dealership charged us twice for our ICBC insurance thought, and getting our credit card refunded for the "double charge" has been difficult. (STILL in progress). Also, we felt uncomfortable with the sales pressure to but all the extended warranties, too. I suspect that process is inevitable at any dealership. Also, we sent a few emails to Jordan and Danielle during the sales process and did not get replies to those emails. But we do love the new Outback! I guess that is the important thing. More

Easy to deal with Buying a car is not always a pleasant experience. However, Richmond Subaru was an exception: the process was straightforward and staff were friendly a Buying a car is not always a pleasant experience. However, Richmond Subaru was an exception: the process was straightforward and staff were friendly and easy to deal with. More

Very happy with Car Wash Service! Brought my car in for a wash this week and was very happy with the result. My salesperson Austin helped to set it up and I was in and out very quickly Brought my car in for a wash this week and was very happy with the result. My salesperson Austin helped to set it up and I was in and out very quickly. Thank you! More

Great car and fantastic after sale service Purchased a BMW 550i from Austin Warren. The car was fully checked over by Subaru's mechanics prior to delivery, and I could't be happier both with th Purchased a BMW 550i from Austin Warren. The car was fully checked over by Subaru's mechanics prior to delivery, and I could't be happier both with the car and the after sale attention and follow up received by Mr. Warren. Highly recommend Richmond Subaru to anyone looking for a brand new or preowned vehicle. More

A Great Team That Simply Listens Warm, accomodating and collaborative sales team that listens to what you want, need and require. Our vehicle acquisition process was quick, no hassles Warm, accomodating and collaborative sales team that listens to what you want, need and require. Our vehicle acquisition process was quick, no hassles, no pressure. Thank you! More

Excellent and consistent service I’ve been a customer here for at least 5 years. In the past 2, dealing with Austin, I have always had prompt service addressing all of my questions as I’ve been a customer here for at least 5 years. In the past 2, dealing with Austin, I have always had prompt service addressing all of my questions as well as unforeseen circumstances. Austin’s professional attitude keeps me coming back, as well as recommending him to friends and family. More

Great price, customer service and would highly recommend I just got a brand new car from this dealership. Austin in sales went through different cars based on my requirement, he took me to a nice spot for te I just got a brand new car from this dealership. Austin in sales went through different cars based on my requirement, he took me to a nice spot for test drive where I experienced the car's turns, drift and drag. He along with Danny got me a great deal in terms of the price. I would recommend Austin in this dealership. I had a great experience with Michael as well. Danielle, the Finance director is amazing, she was patient and flexible enough to manipulate many parameters to lower the interest rate and got the loan approved. If you are looking for financing or leasing a vehicle Danielle would be the best person to help. More

First Car Buying Experience Me and my girlfriend had out first car-buying experience at Richmond Subaru. You aways go into a car dealer ship with a little hesitation, you're expe Me and my girlfriend had out first car-buying experience at Richmond Subaru. You aways go into a car dealer ship with a little hesitation, you're expecting high stress, commission based sales reps with little interest in your well being and pressure. That being said, our experience with Austin Warren couldn't be further from the stereotype. We had a great test drive, trade-in and financing plan worked out while we were there and had nothing but the best customer service. We are proud owners of a Subaru now and it was thanks in no small part to Mr. Warren and Richmond Subaru's ability to make us feel at ease and respected. Wishing others the same experience we had. More

Great for Summer !! Got a great Jeep from Johns and Danny. Very happen with their service and price. Will keep this dealer in mind if friends or family looking for car. Got a great Jeep from Johns and Danny. Very happen with their service and price. Will keep this dealer in mind if friends or family looking for car. More

Not Pushy at all!! Service is not pushy at all and the price is good! Johson is very transparent with the fees, which not many places can match!! Loving my car and d Service is not pushy at all and the price is good! Johson is very transparent with the fees, which not many places can match!! Loving my car and decide to give it a review. More