Richmond Subaru

They didn't want to sell me the color car I chose Was looking for a new Crosstrek blue, the salesman explained me in many different ways why was impossible to get a blue Crosstrek and the only option Was looking for a new Crosstrek blue, the salesman explained me in many different ways why was impossible to get a blue Crosstrek and the only option would be white. Since I am kind of new here (Canada), trusted the guy but gave up since I was looking for the blue one. The salesman called me the next day offering a nice deal to get the white and told me that to be able to guarantee that deal I need to make a deposit. Did the deposit by phone and drive to the Richmond Subaru to sign the paper and get my new dream car. When I arrived there, they changed the price and for some reason, the car price was higher than to the Subaru website. So I got out of Richmond Subaru and drove straight to another Subaru, explained the situation and they gave me the same website price that Richmond Subaru was not able plus I was able to get the blue Crosstrek, just waited 10 days for it. More

Sold me an unsafe car Bought a new 2018 WRX from Mike Lee that changed my perspective of this dealership despite all the negativity from the local Subaru community. Year Bought a new 2018 WRX from Mike Lee that changed my perspective of this dealership despite all the negativity from the local Subaru community. Years after, saw a used car that I was interested in and had great initial engagement with Ben de Jesus. He was open and honest, even went out of his ways to show us the car a bit more. After making a deal with Ben and sales manager Ray, we went to pickup the car in the evening realizing they're withdrawing from our initial agreement. Disappointing move but I'll let this one go. I was told I would get full detail of the car and noticed the morning after that fuel port was extremely dirty and grimy from previous owner. Couldn't the lot attendant have wiped this down when refuelling?? Also interior did not get a full detail or wipe as windshield was extremely dirty with fingerprints. Alright I could spend some time cleaning this up but surprised as they said full detail. Went my trusted shop the next day to have new tires installed as that was mentioned in the inspection provided by Richmond Subaru and was told there was less than 2mm of brake pads left. 2mm.. of brake pads.. They did not mention this in their inspection and this is something that they could've replaced for a few hundreds and for the safety of their customers. Just unacceptable. Look somewhere else and save the trouble, even if they have the car you want. More

Fob issues Ben was awesome, polite, friendly, knowledgeable and went out of his way to help. However we only got one fob as they could not find the 2nd one. Wo Ben was awesome, polite, friendly, knowledgeable and went out of his way to help. However we only got one fob as they could not find the 2nd one. Would not order us one in at their cost as the sales manager said we got a really good deal. .Had to order one when we got home, $500 later, shouldn’t have to pay this on a $34,800 vehicle, this vehicle only has 20000 k it should of had 2 fobs plus we had to ask for the owners manual pack which he had a hard time finding, but did get one. overall we give Ben 5 star...dealership 2! More

Professional. No time wasted. I went to Richmond Subaru after having an unpleasant time at another Subaru Dealership. I walked in and was immediately greeted by Mike Lee. I knew wh I went to Richmond Subaru after having an unpleasant time at another Subaru Dealership. I walked in and was immediately greeted by Mike Lee. I knew what I wanted, but also had a few other questions. He was able to get me what I wanted as well as answered all the questions that other salesman couldn't. When he wasn't sure about something, he told me he would double check and then came back with the answer. There wasn't any constant back and forth negotiations, or " let me talk to my manager" shenanigans... I have asked for certain accessories which the dealership ran out of, and Mike told me her would call and have them ordered on the next business day. It is his day off today and he still called and texted to let me know that he ordered the parts and will contact me when it arrives so we can have them installed. He promised and he delivered. A true professional. More

My New Subaru I had an amazing experience purchasing my new Crosstrek at Richmond Subaru. Mike Lee was professional, friendly, knowledgeable about every aspect of t I had an amazing experience purchasing my new Crosstrek at Richmond Subaru. Mike Lee was professional, friendly, knowledgeable about every aspect of the product and process to purchase, and most importantly considered my needs as a customer and did not pressure or rush my decision. He was open to all questions and made sure I had experienced the car at the very beginning in a test drive. After going to other Subaru dealerships and other competitor car dealerships, I highly recommend that you work with Mike and the staff at Richmond Subaru for their care, courtesy, and professionalism when you check out and purchase your Subaru. More

One department is atrocious Generally satisfied but their car washing is an insult. I bought new cars and all these years of car washing after service has been nothing but frustr Generally satisfied but their car washing is an insult. I bought new cars and all these years of car washing after service has been nothing but frustration from changing all the seat positions to returning a car dirtier than when they got it. Yesterday they just hosed it and when I drove into the sun the inside of the windshield was so bad it impeded my vision. Several times my car was ready for pickup but I was not advised. It was back in the customer's parking space. This has to reflect on the attitude behind the scene! More

Best friend during sale and cold as ice after. The person who sold us our Subaru is not listed on the employee list with which one is to tick off those who one worked with. He may have left Richmo The person who sold us our Subaru is not listed on the employee list with which one is to tick off those who one worked with. He may have left Richmond Subaru at this time. I do not know. He was Mr. Nice Guy during the sale but unfortunately the truth is he was the epitome of an untrustworthy car salesman . He told us he'd be there to help if we had any problems... just a call away. He told us he would help us out with absolutely anything. After we brought the car home a couple of issues and things we didn't understand came up and we called and left messages. He NEVER called back... finally got him and he brushed us off. Had an issue with the car and he and others at Richmond Subaru told us it would be fixed and they NEVER got back to us. We gave up. Get your car from another dealer not Richmond Subaru. They don't seem to care about the products they sell or the people they sell to. We were lied to and disregarded. More