Richmond Subaru

Impressed with the customer service I was a bit apprehensive about buying a used car but my experience with Mike Lee at Richmond Subaru put my mind at ease. Mike was very helpful and ma I was a bit apprehensive about buying a used car but my experience with Mike Lee at Richmond Subaru put my mind at ease. Mike was very helpful and made sure that we were completely satisfied with our vehicle. He dealt with any concerns that we had promptly and patiently. We are very happy with our new car! (Subaru Outback) More

Friendly and efficient experience I had a positive experience at this dealership. The atmosphere is friendly and relaxed - ie I never felt any sales pressure and everyone seemed authen I had a positive experience at this dealership. The atmosphere is friendly and relaxed - ie I never felt any sales pressure and everyone seemed authentic. Ben the sales consultant was knowledgeable and very personable, and I enjoyed working with everyone else there ( the manager, lease specialist etc). More

Care about reputation and considerate customer needs After researching pricing around and comparing other mini SUV type Japanese car maker, I am able to get a decent deal for my new Subaru Crosstrek, as After researching pricing around and comparing other mini SUV type Japanese car maker, I am able to get a decent deal for my new Subaru Crosstrek, as this dealer truly wants to sell their year end inventory. Sales agent Ben De Jesus takes his time to explain the details of how to operate the internal features of the vehicle, even after the sales is completed. General manager Ray Lewis works hard to make reasonable offer to ensure the deal happens after some negotiation. He understands what's important of having a successful referral business. Some of the nice perk to buy vehicle here include a complimentary attractive vehicle enhancement package, such as free car wash for life, airport shuttle and free parking up to 3x/yr, free first oil change service, and other freebies. Wow, I also got my bonus all weather mat and cargo tray! Showroom is a bit smaller and parking lot is more busy than other dealer, but they are really doing great business here. Make sure you visit them as a potential dealer before you execute a purchase for your new Subaru from others. Great job! More

Genuinely helpful Went into dealership because it was close by. Bowen was able to help me find the right vehicle at the right price. Bowen's attitude was sincere and ge Went into dealership because it was close by. Bowen was able to help me find the right vehicle at the right price. Bowen's attitude was sincere and genuinely wanted to help. Very patient in answering all the questions. Ended up purchasing a 2019 Forester and picked it up on Halloween! So far, loving the car. More

Excellent Customer Care by Mike I recently purchased my first Subaru, a 2018 Impreza Hatchback, from this dealership. I had initially visited looking for a specific vehicle in their I recently purchased my first Subaru, a 2018 Impreza Hatchback, from this dealership. I had initially visited looking for a specific vehicle in their inventory, but was told it was on an extended test drive and not available on that date. However, Mike Lee quickly made arrangements to have it ready for viewing during the following weekend. When I returned, I was pleasantly surprised that Mike had already pre-positioned the vehicle at the front of the dealership in time for our appointment. Everything was all set to go for our test drive – no need to walk around back to find the vehicle. It may seem like a small thing, but this definitely stood out to me as an example of his professionalism and attention to detail. Mike did an excellent job welcoming me as a customer to Richmond Subaru! More

Knows what you need I bought a Forester 2020 with the help of Mike. He was great, patient and very knowledgeable! He asked me what I wanted in a new car as I was choosing I bought a Forester 2020 with the help of Mike. He was great, patient and very knowledgeable! He asked me what I wanted in a new car as I was choosing between an Outback and a Forester and with his help, i decided that the Forester would be the best option. This is our second time coming to Subaru and i'm sure it won't be our last. More

Helpful staff and Amazing deals We honestly did not plan on taking a new car home today but we did!!! The deal they were able to provide us was just too hard to pass up! Mike and Ray We honestly did not plan on taking a new car home today but we did!!! The deal they were able to provide us was just too hard to pass up! Mike and Ray were exceptionally helpful and accommodating, as well as their other staff involved with the finance/ insurance. They went over the terms with us thoroughly and carefully took their time to address our concerns and queries. I highly recommend this location. If you want to get VIP treatment, this is where you should go! More

Excellent service! Jackie Cho provided us an excellent service. He is patient and knowledgeable to explain the features of the Crosstrek and teach us how to use bluetoo Jackie Cho provided us an excellent service. He is patient and knowledgeable to explain the features of the Crosstrek and teach us how to use bluetooth to connect the car to my phone. We were very satisfied with his work. Thanks! More

Retracting October 22 review. Yesterday I wrote a unfavorable review of my dealings with josh. I take it all back. My parts Josh ordered came in over a month ago. They arrived when Yesterday I wrote a unfavorable review of my dealings with josh. I take it all back. My parts Josh ordered came in over a month ago. They arrived when I was away and Josh tried to contact but was unable. He called me after my review, he puzzled angry and a little hurt. He explained everything to me and apologized many times. I also apologized for my comments as well. He offered to drive my parts out to me that night. I went into see Josh today to get my parts and apologize in person. He once again was very apologetic. He then offered to have my car washed and vacuumed,and told me when my next service is due to call him so he can book it and cover it. You are a true professional and gentlemen. I now know why you #1 in customer service. Thanks again Josh, see you in a few years when it's time to get my wife a new car. More