Richmond Subaru

The General Manager answered my questions quickly. Austin the Sales Rep was patient, sincere, not pushy or over selling. He found me the perfect suv with all the features I wanted. Better to have more featur the Sales Rep was patient, sincere, not pushy or over selling. He found me the perfect suv with all the features I wanted. Better to have more features than less. Lady Service advisor understood my grief with the remote locks and custom set them. Danielle in Finance was knowledgeable and organized. More

Austin gave me a call on Monday explaining to me that my leased impresa might be eligable for an upgrade. I came in without too much expectation, and at the end of the day, he convinced me and I walked out leased impresa might be eligable for an upgrade. I came in without too much expectation, and at the end of the day, he convinced me and I walked out of the showroom with a brand new 2019 Impresa. It had been a very enjoyable experience. More

Had a great experience buying my first car from a dealer. Mike was very helpful, I went to the dealer looking at an older car (2013) He was very calm and told me about the basics of the vehicle very well. He Mike was very helpful, I went to the dealer looking at an older car (2013) He was very calm and told me about the basics of the vehicle very well. He was always super polite and easy to talk to, which says something... some car sales people can be quite abrasive. If you go to Richmond Subaru I do reccomend Mike! Danielle in finance was also AWESOME. More

Excellent Service- Jackie Cho and Ray Lewis Sales Consultant - Jackie Cho and General Manager- Ray Lewis provide a excellent customer experience to me for buying my first car. They explain all t Sales Consultant - Jackie Cho and General Manager- Ray Lewis provide a excellent customer experience to me for buying my first car. They explain all the car features and the buying process. Even after working hours, Jackie will answer all the questions by message/phone. They both proactively reach me for providing perfect service. Strongly recommendation: excellent service More

Pleasant experience We had a very pleasant experience at Richmond Subaru. Everyone was helpful and Joe Lui was exceptional. He delivered what he promised. His customer se We had a very pleasant experience at Richmond Subaru. Everyone was helpful and Joe Lui was exceptional. He delivered what he promised. His customer service skills is second to none. More

He is very approachable, he assisst me anytime even on text message answer right away, he helps alot if I have question or problem with my car. text message answer right away, he helps alot if I have question or problem with my car. More

Impressed with the customer service I was a bit apprehensive about buying a used car but my experience with Mike Lee at Richmond Subaru put my mind at ease. Mike was very helpful and ma I was a bit apprehensive about buying a used car but my experience with Mike Lee at Richmond Subaru put my mind at ease. Mike was very helpful and made sure that we were completely satisfied with our vehicle. He dealt with any concerns that we had promptly and patiently. We are very happy with our new car! (Subaru Outback) More

Friendly and efficient experience I had a positive experience at this dealership. The atmosphere is friendly and relaxed - ie I never felt any sales pressure and everyone seemed authen I had a positive experience at this dealership. The atmosphere is friendly and relaxed - ie I never felt any sales pressure and everyone seemed authentic. Ben the sales consultant was knowledgeable and very personable, and I enjoyed working with everyone else there ( the manager, lease specialist etc). More

Care about reputation and considerate customer needs After researching pricing around and comparing other mini SUV type Japanese car maker, I am able to get a decent deal for my new Subaru Crosstrek, as After researching pricing around and comparing other mini SUV type Japanese car maker, I am able to get a decent deal for my new Subaru Crosstrek, as this dealer truly wants to sell their year end inventory. Sales agent Ben De Jesus takes his time to explain the details of how to operate the internal features of the vehicle, even after the sales is completed. General manager Ray Lewis works hard to make reasonable offer to ensure the deal happens after some negotiation. He understands what's important of having a successful referral business. Some of the nice perk to buy vehicle here include a complimentary attractive vehicle enhancement package, such as free car wash for life, airport shuttle and free parking up to 3x/yr, free first oil change service, and other freebies. Wow, I also got my bonus all weather mat and cargo tray! Showroom is a bit smaller and parking lot is more busy than other dealer, but they are really doing great business here. Make sure you visit them as a potential dealer before you execute a purchase for your new Subaru from others. Great job! More

Genuinely helpful Went into dealership because it was close by. Bowen was able to help me find the right vehicle at the right price. Bowen's attitude was sincere and ge Went into dealership because it was close by. Bowen was able to help me find the right vehicle at the right price. Bowen's attitude was sincere and genuinely wanted to help. Very patient in answering all the questions. Ended up purchasing a 2019 Forester and picked it up on Halloween! So far, loving the car. More