Richmond Hill Toyota

Good service but could be better I took my car in for an alignment because there was a special for $90 and swapping my winter tires for free. My service adviser, Anton G, made sure I I took my car in for an alignment because there was a special for $90 and swapping my winter tires for free. My service adviser, Anton G, made sure I was taken care of. The only problems I had were that on October 20th when I was in for an oil change he promised the tire swap would be free. After paying for it at the dealership I went home and realised he had charged me $39.95 + tax for that tire swap. I emailed him and he offered a free oil change next time saying that he will add notes to my account advising the free oil change. I haven't been back yet so I am unsure if the free oil change notes were added to my account. Another thing is that since the tire swap my tire pressure monitor light will not turn off. I'm not sure if they reset the tire pressure electronic monitoring system or not. I checked the pressure and it is good but the light in the dashboard stays on. I tried to reset it myself by pushing the odometer button but it didnt work. It's a hassle to take my car back to the dealership because I live in Woodbridge. Thank you for allowing me to leave feedback. Regards, Daniel Ju More

service the atmosphere is great i enjoyed the waiting area complimentary coffee was great the only problem was it took a little too long for an oil change the atmosphere is great i enjoyed the waiting area complimentary coffee was great the only problem was it took a little too long for an oil change and i had to ask them when they were done nobody approached me other then that i love this dealership its out of the way and inconvenient for me to go there but i always make the trip because i love the staff and the service i get More

Quality, courtesy and prompt. I took my vehicle for a quick oil change. Frank promptly had my car up on the hoist and the technician was immediately there starting the job. When I took my vehicle for a quick oil change. Frank promptly had my car up on the hoist and the technician was immediately there starting the job. When it was finished there was a problem with the printer which couldn't be quickly sorted, so Frank sent me on my way with a promise to mail me the service record. It arrived in the post 2 days later. More

Great experience at Toyota Richmond Hill I arrived to my appointment and was greeted promptly by Anton, he told me it would take about an hour and thankfully it ended up being less than that. I arrived to my appointment and was greeted promptly by Anton, he told me it would take about an hour and thankfully it ended up being less than that. I was sitting in the most pristine waiting room that could exist, with free tea and coffee, food was available for purchase, AND you could also get your nails done if you wanted to. Parents, don't be afraid to bring your kids, there are many personal TV's with very comfortable seating WITH an Xbox game console if watching shows is not enough. 100% looking forward to my next service at Toyota. More

Fast and efficient Took my 2015 Venza in for 22k km service. Was just for an oil/filter change but it was done so fast and efficiently, I did not even have time to get Took my 2015 Venza in for 22k km service. Was just for an oil/filter change but it was done so fast and efficiently, I did not even have time to get through scanning the newspaper I was reading :) The service advisor was very helpful and courteous. Great job. More

SUPER HAPPY!!!!! From the very moment I walked into the Richmond Hill dealership & met Tom Pitsikos to the second I drove off the lot...I couldn't have been more looke From the very moment I walked into the Richmond Hill dealership & met Tom Pitsikos to the second I drove off the lot...I couldn't have been more looked after. I knew what I needed & wanted and Tom ensured absolutely every detail was met and delivered. He didn't hesitate to treat me with the utmost respect and professionalism at every question or concern. I wouldn't hesitate to ever go back or recommend Tom to any family or friend. I had researched the Highlander for over a year and did alot of dealership visits to various locations. But, the moment I walked through the Richmond Hill Toyota doors, and met Tom and the staff he works with, I knew I had finally found the dealership I wanted to make a purchase with. I hope that Richmond Hill Toyota realizes what an asset Tom is to their company. I thank you as does my family for making this purchase one I will never forget. We're in love with our new truck and couldn't be happier. THANK YOU SO MUCH Tom! More

Great Service! Easy and pleasant experience without any of the games that are typically associated with buying a car. Igor didn't waste my time or his own, sold me t Easy and pleasant experience without any of the games that are typically associated with buying a car. Igor didn't waste my time or his own, sold me the car I wanted, exactly like I wanted it, for a fair price. He proved to be very knowledgeable about the product he was selling and made the entire experience easy and pleasant. Will definitely be coming back here! More

amazing sales person very bad finance manager it was my first experience with toyota..i went to richmondhill branch...there is a sales person named Ashraf..he is so professional and polite...very it was my first experience with toyota..i went to richmondhill branch...there is a sales person named Ashraf..he is so professional and polite...very friendly and detail..he try to do his best to get me the exact amount and car which i was looking for..i definitely recommend him to everyone as i know...great experience with him but finance department is so bad she is rude and not helpfull at all her name is Benni so if you need any help you need to deal with some one else ..as i was going to cancel my deal because of some issue which she should look after ..but she didn't and Ashraf was the one who finished every with my best interest.. More

Absolute terrible service I called the dealership to see if they accept walk ins today (Saturday) which they said they did. I come to the dealership and they told me they can't I called the dealership to see if they accept walk ins today (Saturday) which they said they did. I come to the dealership and they told me they can't accept service today. Complete waste of my time and I will never do business with this incompetant dealership again. The service guys name is Sam Nazemi. More

Pleasent Experience I visited this dealership to pickup my brand new RAV4. All papes were ready and I signed it quickly. Braian Gould spent times with me and my husband I visited this dealership to pickup my brand new RAV4. All papes were ready and I signed it quickly. Braian Gould spent times with me and my husband and showd to us the features of new car. More