Richmond Hill Toyota

Professional and friendly customer service Our experience purchasing a new car was a pleasant one. Upon entering the dealership within minutes we were greeted by the manager who gave us a brief Our experience purchasing a new car was a pleasant one. Upon entering the dealership within minutes we were greeted by the manager who gave us a brief overview of the dealership. We were offered complimentary coffe and tea and comfy seats to sit in while we waited for a sales agent to help us choose a new car. Our sales agent was Brian Gould. He was very professional yet personable and helped us select the perfect car for our family. He answered all our questions, went with us on a test drive to show us all features of the vehicle. He provide us with just the right amount of information to help us make a decision. We went with the Corolla and could not be more happy. The entire process took just a few days before we had our car. It was a seamless transaction and not at all stressful , thanks to Brian. Once we picked up our car Brian spent some time with us explaining all the features so that we were ready and comfortable to drive it off the lot and not have to worry about setting up anything (ex iPhones ). A week later he even called to check in to see how we were liking the new car. Overall, we were extremely happy with the customer service we received and would recommend this dealership and our sales agent. More

Poor customer service Service due to recall. Dealer should know exactly what has to be fixed. After waiting for more than 1 hour during the first visit, I was told by Mr. B Service due to recall. Dealer should know exactly what has to be fixed. After waiting for more than 1 hour during the first visit, I was told by Mr. Brad Scherer that the required parts were missing and had to be back ordered. Why would they arrange an appointment with me when they know that the necessary parts are missing? The second visit (next day) lasted for about 2 hours although the work was supposed to be done in 1 hour because Mr. Sam Nazemi (who reluctantly followed up this case from Mr. Brad Scherer) didn't inform me when the job was done, but just letting me wait in the dealership. I went to see Mr. Scherer after realizing that I had been waiting abnormally long, only to find that the job was done a long time ago, as indicated by the large amount of snow that had accumulated on the top of the van after being left outside for a long time. Although I didn't pay (it was a recall), the dealership still gets money from Toyota manufacturer. The dealership wasn't doing this for free, so why would they treat customers so rudely? More

Great! This is my second car I purchased from RH Toyota (last time: 9 years ago). Second time buying it from Igor. This time AGAIN my expectations have bein This is my second car I purchased from RH Toyota (last time: 9 years ago). Second time buying it from Igor. This time AGAIN my expectations have being exceeded. More

acceptable Have an issue with my 2014 Tacoma starting in very damp weather. Have to keep ignition cranked for too long before starting.... if it starts! Will pro Have an issue with my 2014 Tacoma starting in very damp weather. Have to keep ignition cranked for too long before starting.... if it starts! Will probably take up issue with Toyota Canada. Technicians claim they don't know what is causing the problem. That's unacceptable. More

Regular Service Brad does a fine job and tells me what has to be done in a very polite and professional manor. The car wash was not working the day I was there that w Brad does a fine job and tells me what has to be done in a very polite and professional manor. The car wash was not working the day I was there that was not a fault of the team. More

Excellent Service I would recommend Richmond Hill Toyota for service, sales or leasing to anyone. They are professional yet very friendly and easy to deal with. Brad an I would recommend Richmond Hill Toyota for service, sales or leasing to anyone. They are professional yet very friendly and easy to deal with. Brad and Frank in the Service Dept are fantastic guys and no one is better (in my humble opinion) than Wilson Li in Sales/Leasing. More

Recent Service work to my Toyota Camry I booked an appointment to have some Service work done to my Toyota Camry. The Service reception was great- Frank was quite cheerful at 8:30 AM! The w I booked an appointment to have some Service work done to my Toyota Camry. The Service reception was great- Frank was quite cheerful at 8:30 AM! The work was done in a timely manner and the Service waiting area was a pleasure what with big screen tv and free coffee etc More

Friendly employees and clean environment The employees are very helpful and they try their best to fit the needs of the customer. The environment is modern and clean. This makes the whole The employees are very helpful and they try their best to fit the needs of the customer. The environment is modern and clean. This makes the whole experience enjoying. More

Great first impression, Helpful employee's Purchasing my first vehicle was a pleasant experience, very informative and helpful to a first time customer. Igor was very helpful in answering the m Purchasing my first vehicle was a pleasant experience, very informative and helpful to a first time customer. Igor was very helpful in answering the many questions I had about vehicle features and financing options until we arrived at an agreeable combination of features and price. More

Toyota Tundra purchase Ashraf Zohni and and Richmond Hill Toyota were very pleasant to deal with. Everything was simple and straight forward. I highly recommend Ashraf as sa Ashraf Zohni and and Richmond Hill Toyota were very pleasant to deal with. Everything was simple and straight forward. I highly recommend Ashraf as salesman and Richmond Hill Toyota as a dealership. More