Richmond Hill Subaru

Helpful and honest Sean Pearl (sales consultant) was very helpful and never pushy. I walked in and out of the dealership several times to get more information and I nev Sean Pearl (sales consultant) was very helpful and never pushy. I walked in and out of the dealership several times to get more information and I never felt pressured. Sean was honest with us and made our car purchase quick, easy, and smooth. Not only was I happy with the service I received, but I'm also very happy with the car I purchased. Other companies and dealers provided me with mediocre-poor service. Once you deal with this dealership you will not want to go anywhere else. More

Amazing Service from Mike Had a great experience at Richmond Hill Subaru's service department dealing with Mike as my service advisor. Mike was very polite and professional. H Had a great experience at Richmond Hill Subaru's service department dealing with Mike as my service advisor. Mike was very polite and professional. He took the time to explain in detail what was being done to my car and why. He answered all my questions honestly and did not rush me out of there. When I went to pick up the car, we took his time going over the bill with me and we even discussed what the next service will be. I highly recommend speaking to Mike specifically when taking you car to Subaru. More

Wonderful experience Absolutely a wonderful surprise, caring, competent people in a gorgeous new facility. The repairs was carried out quickly. The loaner car was a compl Absolutely a wonderful surprise, caring, competent people in a gorgeous new facility. The repairs was carried out quickly. The loaner car was a complete bonus! More

Knowledgable, informative and very comfortable My experience was awesome. I found a couple Impreza for sale on line and travelled over an hour to reach dealership. Very glad I did... Alex was very My experience was awesome. I found a couple Impreza for sale on line and travelled over an hour to reach dealership. Very glad I did... Alex was very knowledgeable and I never felt pressured. After deciding to purchase everything was handled by email or phone to save me the long commute. When I picked up my Impreza Alex took the time to make sure I was thoroughly comfortable before I left. I would not hesitate to recommend richmond hill subura and especially Alex to anyone. More

Exceptional Service from Richmond Hill Subaru Recently, my spouse needed to purchase a new Subaru Vehicle in January 2016. In this regard, we wanted to write a note about the excellent service Recently, my spouse needed to purchase a new Subaru Vehicle in January 2016. In this regard, we wanted to write a note about the excellent service provided to us from Subaru personnell namely, Mr. Sam Chegini and Mr. Alejandro Vargas. I am sure that we are just one of the many satisfied customers that have provided feedback about Mssrs Chegini and Vargas. To begin, Mr. Vargas was so understanding and patient throughout the entire process of explaining the various differences in the Subaru Forester line of vehicles. Mr. Vargas was very professional. He was so knowledgeable and explained the technical terms in such a manner that we were able to understand the enhancements in the new generation 2016 forester. As well, when we picked the new vehicle, imagine to our surprise, to find that our new vehicle had been programmed (ie, navigation, the bluetooth and the radio had been set up for us). As well, Mr. Vargas spent some additional time explaining the preceding functions. Thank you Mr. Vargas. Mr. Sam Chegin is the consummate professional at Richmond Subaru. He helped us with financial aspects of the purchase and was able to process the necessary paperwork within a matter of days. I am told that purchasing a new vehicle usually takes about five days. In the instant case, it took a business day. Further, Mr. Chegini extended to me a further courtesy by providing with a brand new loaner for (a weekend) a 1 2016 Crosstrek. Mr. Chegin truly went the "extra mile" to ensure that we received excellent service. My wife is extremely happy with the purchase and both of us will not hesitate to recommend this dealer to others. Thank you so very much. Yours truly, Elaina Tso and Raymond Wong More

Terrible After booking an appointment for service a few days in advance, I arrived with my vehicle right on time for my appointment. The dealership is a 40 mi After booking an appointment for service a few days in advance, I arrived with my vehicle right on time for my appointment. The dealership is a 40 minute drive for me BTW. When I arrive, I am told that the person who does the work that I needed done, is not there, and so they cannot perform the service that I was scheduled for. GREAT! if only they had told me that before I rearranged my life and drove 40 minutes to Richmond Hill, everything would have been fine. So I am forced to reschedule, which I do. When I arrive for the second time, I am told that one of the components of the vehicle is not working properly. I did an apparently crazy thing and asked "what's wrong with it?" to which they replied "it's just not working, and it is going to cost $300 to replace." I said "really? isn't it under warranty?" to which he replied "no, I don't think so, let me go check." So if I hadn't said anything, they would have had me pay $300 for a part that turned out to be covered under the warranty. Another "great" experience I had with this place is getting my car detailed. After I received the car back, there was a foggy, dirty residue left in the center of the windshield, which made it difficult to see out of at night. Also the dashboard now had some kind of residue on it. Not a good kind of residue like Armour All, more like someone sprayed dirty water on the dashboard, and then let it sit and air dry. The carpets were vacuumed, and the exterior looked nice. Customer Services reply to my complaint was that a disgruntled worker was the one who was doing the work on my vehicle, and it was his last day at work!! Awesome, ya, let the reject who doesn't want to be there, work on my $30,000 vehicle. Perfect, thanks Richmond Hill Subaru! In order to fix the problem I had to drive back to Richmond Hill Subaru again, so that they could do the job properly. I am sure that a handful of these reviews are actually real reviews, the rest are obviously fake. Trust that this one is real. More

Very Professional We recently purchased a Subaru Forester from this dealership. We dealt primarily with the Salesperson Alejandro and Business Manager Sam. They were We recently purchased a Subaru Forester from this dealership. We dealt primarily with the Salesperson Alejandro and Business Manager Sam. They were both very professional, taking the time to explain the vehicles features and our options to us. When we picked up the vehicle on Saturday morning Alejandro took 1/2 hour to sit with us in the car and go over the various features. More

Test drive of a Subaru Legacy I test drove a Subaru Legacy today with Alex Lam. It was great, maybe the best test drive ever!. He was really knowledgeable about the car and its f I test drove a Subaru Legacy today with Alex Lam. It was great, maybe the best test drive ever!. He was really knowledgeable about the car and its features. While interested in all of my questions, also he was not pushy or trying to get me to purchase a car ahead of my own plans. Would very happily deal with him again or refer friends and family to him. More

A dealership you can trust. It's my ever first experience in buying a car. Originally I found this dealership through auto trader for the 2013 Subaru used car. I even paid deposi It's my ever first experience in buying a car. Originally I found this dealership through auto trader for the 2013 Subaru used car. I even paid deposit but changed my mind last minute and they still refunded me money. In the end, I decided to purchase a brand new car with them. And even till now I think it was the right choice. The sales guy that helped me was Francis, he is Taiwanese. His manager also helped us out a lot throughout this entire experience. Overall I am very happy with my purchase and I am loving my 2016 Crosstrek. (Got my heated seat & back camera) I highly recommend buying cars with this dealership. You can avoid a lot of troubles & perhaps receive some deals. More

Friendly, Fair, Good Service Purchased a 2016 Subaru Outback Alejandro our sales rep was very friendly informative and honest. First time we have ever bought a car and enjoyed th Purchased a 2016 Subaru Outback Alejandro our sales rep was very friendly informative and honest. First time we have ever bought a car and enjoyed the experience. Sam Chegini was also friendly, explained everything well, very professional. More