Richmond Hill Subaru

Outstanding Sales experience When the new Subaru Outback was released it was high on my list. I went into the dealership without an appointment and was promptly introduced to Fr When the new Subaru Outback was released it was high on my list. I went into the dealership without an appointment and was promptly introduced to Francis Lee. He took me on multiple test drives over several days. He was very pleasant and very professional. He loves cars and is not the slightest bit pushy. When I decided that a Subaru was for me, he helped me find the exact model I wanted and corresponded with me closely over the two months that it took for delivery. He went above and beyond, even driving to two licensing offices to get plates I requested! Despite the long wait for my vehicle to be delivered, I would wholeheartedly recommend Francis Lee as a salesman. More

Excellent Maintenance Service Appt Very pleased with the 96K service appt. Was provided with a loaner during the service period. Friendly service with good follow-up and info keeping Very pleased with the 96K service appt. Was provided with a loaner during the service period. Friendly service with good follow-up and info keeping me in the loop as to what needed to be done and why. Extended service hours ( until 10 pm) was also a bonus. No surprises. More

Excellent experience We were greeted by Steve and from the very beginning he was a joy to deal with. Very considerate and trustworthy. He went out of his way to help us. We were greeted by Steve and from the very beginning he was a joy to deal with. Very considerate and trustworthy. He went out of his way to help us. I would definitely recommend Steve and the Dealership to our friends. More

Friendly, helpful staff, positive experience New roads Subaru (Richmond Hill Subaru) is a fantastic dealership. Sales staff are knowledgeable and friendly. Getting a new car was a breeze. I highl New roads Subaru (Richmond Hill Subaru) is a fantastic dealership. Sales staff are knowledgeable and friendly. Getting a new car was a breeze. I highly recommend these guys. More

Friendly professional and fast Organized efficient and made sure I was comfortable with coffee when waiting . Although I had not made an appointment I was triaged and fit in. I was Organized efficient and made sure I was comfortable with coffee when waiting . Although I had not made an appointment I was triaged and fit in. I was not even at the dealership for 45 minutes total. Ask well their hours of operation are much longer than where I used to go and much more convenient! More

Excellent service I was in the market for a new car, but Subaru wasn't on my original target list. Since I was out test driving in the area I decided to check out the S I was in the market for a new car, but Subaru wasn't on my original target list. Since I was out test driving in the area I decided to check out the Subaru vehicles at the dealership. Alex Kam, the salesperson who helped me was super friendly and did not pressure me like normal car salespeople do. He provided by very useful and unbiased advice which helped me finalize my car buying decision. The showroom was all new and impressive as well. More

friendly , no pressure sales, helpful Sean Pearl was very friendly & helpful , he took his time to answer my questions even after I took the car home & I was calling in for help to under Sean Pearl was very friendly & helpful , he took his time to answer my questions even after I took the car home & I was calling in for help to understand some of the new features. I also liked that I was not pressured into any sales that I did not wanted or needed at any time during my visits. More

Top Notch Sales & Service Robert: No-pressure sales, quick answers to questions, friendly, efficient, delivered what he promised, arranged for another rep to help me when he w Robert: No-pressure sales, quick answers to questions, friendly, efficient, delivered what he promised, arranged for another rep to help me when he was not working, would recommend him to others looking to purchase. Eugene: Went out of his way to be helpful and to give us the parts information we required. David: Explained what the problem was and corrected it, inspires trust. Ariela: Very helpful, friendly, efficient, organized with all the paperwork. More

Always have your best interest in mind I use to call dealerships "stealerships" due to various reasons - and I was pleasantly surprised by the professionalism displayed by New Roads Subaru I use to call dealerships "stealerships" due to various reasons - and I was pleasantly surprised by the professionalism displayed by New Roads Subaru both times we've dealt with them - nothing was hidden, and explanations are detailed on why a particular decision would be better for us, both in practical and in monetary terms. More

A sales person you can trust Not originally bought the car from Francis, but get a lot of useful information from him during my visits afterwards. He is always very nice and suppo Not originally bought the car from Francis, but get a lot of useful information from him during my visits afterwards. He is always very nice and supportive,. If I would buy a second Subaru car, will definitely buy from him. More