Richmond Hill Subaru

Great experience on 10000km inspection I brought in my 2016 Forester for the 1st maintenance, and before bringing in the vehicle I had made some enquiries over the phone with Mike Neo who w I brought in my 2016 Forester for the 1st maintenance, and before bringing in the vehicle I had made some enquiries over the phone with Mike Neo who was already absolutely helpful and professional. It was a great experience to meet Mike in person and he was able to explain things in good details and provide value-added customer service. He even shared with me on how he would maintain his own Forester XT and I found that really useful. He is surely a great asset to the dealership. I would recommend Mike to anyone. Good job Mike! More

Great service for my older Outback I brought in my 2005 Outback for service - Mark was professional and patient regarding a recent Subaru recall. He made suggestions regarding service i I brought in my 2005 Outback for service - Mark was professional and patient regarding a recent Subaru recall. He made suggestions regarding service inspections backed up with good explanations, not aggressively pushing services that were not necessary. The dealership was recently renovated (ie. building was completely rebuilt from scratch) and featured a spacious and a very comfortable service lounge. More

Excellent Sales Experience Francis is an enthusiastic and professional salesman, who provided me with best deal to help me save most of money, and my car ready in very short of Francis is an enthusiastic and professional salesman, who provided me with best deal to help me save most of money, and my car ready in very short of time. I'd recommend him to you. More

Unpleasant experience Couple of weeks ago my husband and I walked into RH Subaru dealer to look for a slightly used outback. We dealt with one salesperson but since the de Couple of weeks ago my husband and I walked into RH Subaru dealer to look for a slightly used outback. We dealt with one salesperson but since the dealership was closing we had to come back another day, which we did. We were connected with a different salesperson and took the car for a test drive. We were quite interested so we decided to start the pricing process. We had a car for trade in and it took the salesperson 20 minutes of questions, and inspection of the car to offer us $200 for a trade in. I was floored, you can take the tires alone and sell them for more than that. We got this lecture about how this vehicle holds no value because it is from the US. Had I known that this would be the trade in offer I would have not wasted my time and go through the labourous process of having it priced. Additionally the Outback had a tiny dent and scratch on it so we inquired about that, we were told that "some dents/scratches are impossible to get out" basically it is perfectly acceptable to spend over 20K on a car but don't expect it to be in great condition. After that I signaled to my husband "lets get out of here" and we left. I sold my car privately(in 3 days) for 13x the money that was offered to me by Subaru and that very same day went to RH Toyota and bought a nice Venza. The Venza had a tiny chip in the back so I inquired about it, the response "oh, don't worry this car will be fully detailed and we will make sure you are happy with it" Perhaps you can learn something from the two different experiences, perhaps if your salesperson was equipped with some soft skills rather than arrogance it would be your dealership that would benefit from the sale and future service revenue. More

Great Sales Experience I recently bought a used Subaru Impreza from Richmond Hill Subaru. I mostly dealt with Francis, who was definitely the best salesman throughout my ent I recently bought a used Subaru Impreza from Richmond Hill Subaru. I mostly dealt with Francis, who was definitely the best salesman throughout my entire car search. He provided me with great information and was never pushy about me making a decision. He gave me time to think about what I wanted and I appreciated it. Overall great experience, would recommend. More

First drive by experience and very impressive We have to evaluate which car to pick after the end lease of the current vehicle. All wheel drive is a must have since my wife is very concern about We have to evaluate which car to pick after the end lease of the current vehicle. All wheel drive is a must have since my wife is very concern about safety and winter driving. We visited this dealer on a drove by on Saturday which was quite busy. We didn't feel pressure when inside, lots of freedom to look around. Alex Kam found us after serving his client and he started with a few simple questions that helped us filtered out the models and trims that can be of interests. We told Alex that we are not buying car that day, simply doing research and if possible a test drive as we have never drove a Subaru before. During the 2 hours stay in the dealership, Alex gave us a pleasant feeling, he is very knowledgeable about Subaru, other brands and industry as whole, knows how to show us test driving the vehicle, and a few tips on financial data. He made everything very easy for us. We live in Markham but if indeed we have chosen Subaru, we would like to buy from Richmond Hill as Alex Kam had definitely provided us with a superb buying experience. Thank-you for that! More