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Richmond Hill Subaru
Richmond Hill, ON
618 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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618 Reviews of Richmond Hill Subaru
July 07, 2016
Always first class service, exceptional staff No other Subaru dealer is as good as Richmond hill Subaru and I have been to 3 others before. Mark Ginsberg and David the Mechanic/Technician you can' No other Subaru dealer is as good as Richmond hill Subaru and I have been to 3 others before. Mark Ginsberg and David the Mechanic/Technician you can't go wrong. My Outback was serviced right the first time and every time. I don't take it any where else now. More
by aw9
Employees Worked With
Mark Ginsberg and David the Mechanic., Dave Henderson
July 06, 2016
Great and speedy service! I have been using New Roads Subaru Service department for over 8 years now, staff is always courteous and their technicians always fix my car problems I have been using New Roads Subaru Service department for over 8 years now, staff is always courteous and their technicians always fix my car problems. I know that if something is wrong with my car, that they would fix it right. More
by customer
Employees Worked With
Holley McMillen
June 22, 2016
Exceptional Sales Staff and Customer Service Alex and Francis have always been very warm and helpful. I was speaking to Alex over a course of 4 months on the subject of purchasing a new BRZ. Duri Alex and Francis have always been very warm and helpful. I was speaking to Alex over a course of 4 months on the subject of purchasing a new BRZ. During this span of time, Alex had been very helpful, knowledgeable and prompt with his responses. After much deliberation, I decided on purchasing a new 2015 STi. Unfortunately, Alex was unable to complete my purchase due to extenuating circumstances but was still able to assist me the best he could through email and on site service. Francis was able to assist Alex in completing my purchase and was equally as knowledgeable and friendly during the process of my purchase and made it as painless as possible. Francis was able to secure a better deal for me than those offered by other dealerships. Both still remember and greet me warmly and take time to speak to me each time I bring my vehicle in for service. Both are car enthusiasts and have a passion for motorsports. More
by bluesti
Employees Worked With
Alex Kam, Francis Lee
June 11, 2016
Customer focused I recently purchased a 2016 Outback which was unfortunately recalled on the day I was picking it up. The recall was a stressful news, but the staff di I recently purchased a 2016 Outback which was unfortunately recalled on the day I was picking it up. The recall was a stressful news, but the staff did everything to make me happy, including responding to my emails promptly (Ariela replied around the clock even at 11pm!), being open to options that I've suggested: I asked if I can get a new car that has not been recalled and Ariela was open to searching for another car). I decided to stick with my recalled Outback due to Ariela's responsiveness. I know she will be there should I have any issues. During pickup day, I had a concern about the car veering to the right. Ariela and David (technician) was very generous with their time and addressed all my concerns and David perfected the vehicle to my satisfaction. David and Ariela even went with me to test drive the car. Overall, I am very happy with my car and the staff. Mike, the salesperson, was equally helpful. I also commend Subaru for fast action on the recall. Recalls are common to all brands (hint: Takata airbags that affects numerous brands), but what's more important to me is a a customer focused dealership. More
by Jen2016
Employees Worked With
Ariela Berger, Michael Tran
May 29, 2016
All he cares is the money To be honest, I do not have time for your games and sales tactics. Send my out for test drive alone, I had made the appointment with you! And you told To be honest, I do not have time for your games and sales tactics. Send my out for test drive alone, I had made the appointment with you! And you told me you have another two appointments? Dealing with three families at the same time and leave me waiting for over 30 minutes. Stop calling us trying to get us to buy a vehicle. I don't care you sold the vehicles, I don't care that you sold all the available vehicles we were interested in. We came in ONE time. You have no desire to help us, you just want our money. More
by KDRG
Employees Worked With
Francis Lee
May 25, 2016
Excellent Shopping Experience My wife and I have been considering the purchase of a Subaru for the past 2 years. Having visited several area dealerships from time to time, we decid My wife and I have been considering the purchase of a Subaru for the past 2 years. Having visited several area dealerships from time to time, we decided to visit Richmond Hill Subaru in late March, Our salesman, Robert Ruffalo made the entire process an excellent and comfortable shopping process. While my wife compared both Forester and Outback, Robert provided us with his excellent knowledge of each vehicle and gave us considerable time while making a decision. He showed us both models, outlined the differences and assisted my wife in deciding to choose a 2016 Forester. His patience and excellent handling of negotiations made the experience very comfortable.I strongly recommend checking out Richmond HIll Subaru. The staff are all pleasant and they make the customer feel very welcome. Ask for Robert! He's tops in our book. Check out their Outback Cafe...best industrial coffee maker with lots of choice. More
by Ted F.
Employees Worked With
Leon Verbon, Robert Ruffolo, Jihan Halabi
May 19, 2016
Wonderful,exciting and informative My wife and I were in the market and had looked at a number of different vehicles before testing Subaru. What a wonderful experience. We were shown a My wife and I were in the market and had looked at a number of different vehicles before testing Subaru. What a wonderful experience. We were shown a number of vehicles that were on our list and test drove each. The test drive was very helpful, it was pouring rain so we really got the feel of the vehicles on main roads and on the highway. From testing through to purchasing our entire experience was a joy. Francis was excellent he took the time to explain and show us on the test drives all the vehicles had to offer.This helped to make our decision much easier. At final sale time Francis made us feel very comfortable with the vehicle before driving off. Great sales person thank you. More
by Boca Glenn /Cathy
Employees Worked With
Sam Chegini, Francis Lee, Jihan Halabi
May 17, 2016
Go see Ariela!!! My wife and I had been looking for a new car and was choosing between a VW Passat and a Subaru Legacy. At Subaru in Richmond Hill my sales lady was A My wife and I had been looking for a new car and was choosing between a VW Passat and a Subaru Legacy. At Subaru in Richmond Hill my sales lady was Ariela and she was guiding me in the process of choosing between the two explaining all about Subaru and how it would suit my needs. In the end because of her knowledge of Subaru and how she explained everything to myself and my wife we ended up buying the Legacy. She demonstrated excellent customer service and wasn't pushy whatsoever. We also ended up going with the Extended Warranty which was a great idea and a whole bunch of accessories like the 3M protector, all weather mats, trunk guard, etc. I would definitely recommend these as they would protect your investment. I currently live in Brampton and went all the way to Richmond Hill because one of my friends referred me to her. If you are in the market for a new Subaru I would definitely strongly recommend that you see Ariela. You will not be disappointed. Damon More
by Damon
Employees Worked With
Ariela Berger
May 12, 2016
Subaru Sweet Subaru! From the moment I walked into the Richmond Hill Subaru, I felt well taken care of! Sean Pearl has promptly assisted me with the information I needed t From the moment I walked into the Richmond Hill Subaru, I felt well taken care of! Sean Pearl has promptly assisted me with the information I needed to make my car purchasing decision. I appreciate Sean's evident professional knowledge, charm and upfrontness with facts, all of which made the car purchasing process safe and fun for me! Also, Sean made sure my car was polished up and looking great! I had so much fun driving it home. He also made himself available should I have any post purchase questions. Sam Chegini was such a wonderful, detailed business manager who presented financing options as well as warranty options, to me. Sam has a natural ability to bring any outsider into the Subaru family, in one sitting!! Thank you all again at Richmond Hill Subaru! More
by Alma
Employees Worked With
Sam Chegini, Sean Pearl
May 09, 2016
First Time Maintenance on a Used 2014 Forester XT This was my first time at any Subaru dealership after purchasing a used 2014 Subaru Forester. I was surprised how helpful the Coordinator Mike Neo was This was my first time at any Subaru dealership after purchasing a used 2014 Subaru Forester. I was surprised how helpful the Coordinator Mike Neo was. I brought along a handful of posted Subaru TSB's for them to check because I wanted to start with a "fresh" and well-maintained vehicle, He appreciated my concerns, explained to me how the TSB process worked and found a missed recall on my vehicle. He even went above and beyond and strategically organized the work to save me money. We were also given a loaner car to use for the day that the recall fix would take. He was very knowledgeable about the FXT as he owns one himself. All in all, I would go back for service again. Thanks! More
by WWong
Employees Worked With
Mike Neofotistos
