Red Deer Toyota

Satisfactory They changed the oil. Did there check up. Never rotated the tires. Not sure what to say. Service was quick . People were friendly enough. Ok They changed the oil. Did there check up. Never rotated the tires. Not sure what to say. Service was quick . People were friendly enough. Ok More

Very good Great experience and will definitely recommend Richard to my friends and family for future vehicle purchases. Thanks again for all your help and was a Great experience and will definitely recommend Richard to my friends and family for future vehicle purchases. Thanks again for all your help and was a pleasure to deal with you More

Poor Communication and Service Sadly my review is all based on poor communication and in my opinion a lack of customer service. I bought a 2017 Corolla in July in Calgary and then a Sadly my review is all based on poor communication and in my opinion a lack of customer service. I bought a 2017 Corolla in July in Calgary and then a 2017 Rav in September in Red Deer, both without a block heater due to a recall. I booked both vehicles into Red Deer Toyota a month ago to have the new block heaters installed. Red Deer Toyota called me yesterday and advised me that since I bought my corolla in Calgary , Red Deer cannot do the recall work at this time as Red Deer customers have priority. My Rav would still get the block heater installed tomorrow. I disagreed as it shouldn't matter where I bought the Toyota product, a recall is a recall. Their service manger called me this morning and advised me it has nothing to do with where I bought the car but that Toyota Canada's guidelines has the block heater rollout in two phases. Priority to those who have the faulty block heater already installed and once that has been completed, then they will start installing block heaters into vehicles that were sold without the block heater. I was upset with this logic as both my vehicles were already booked in for service a month ago and it should be simply first come, first serve and hopefully they have enough to do all vehicles. I spoke with Toyota Canada (3 times) and the first customer service spokesperson indicated that the Red Deer Service Manager is correct regarding the rollout but that he could override that guideline as my two vehicles were already booked in for work and it shouldn't be an issue. Sadly the Red Deer Service Manager would not override the guideline. And now Red Deer Toyota is saying that they will not service my Rav. It is not his fault as he is following the guidelines but would not override, in my opinion bad customer service as it was already booked in. In the end, very disappointed with Red Deer Toyota. Now after speaking with Country Hills Toyota, who have been great to deal with, they will do both my vehicles. Sadly this is the second time I've had an issue with Red Deer Toyota. More

Warranty Recall Appointment Dealership is well organized and laid out, with a very smooth reception for service check-in and great communication with service advisers during serv Dealership is well organized and laid out, with a very smooth reception for service check-in and great communication with service advisers during service appointment.. More

On time and washed Our vehicle was in to have running boards installed. The installation was completed within the time that had been estimated when we dropped off the Our vehicle was in to have running boards installed. The installation was completed within the time that had been estimated when we dropped off the vehicle and the exterior had been washed. Completely satisfied with this service visit. More

Excellent service from the salesman and finance department. Red Deer Toyota provided excellent service from the first moment I began communicating with Genaro regarding the potential purchase of a Toyota. After Red Deer Toyota provided excellent service from the first moment I began communicating with Genaro regarding the potential purchase of a Toyota. After conducting significant research on the most fuel efficient and safe SUVs, I decided that Toyota was a good switch from my previous vehicle. The quality of these vehicles seem excellent thus far, and I was overjoyed with the support I have received from Genaro and Corey. Keep up the excellent service! More

Block Heater Recall Follow-Up It was a very good experience. The repair took less than two hours. I was able to use the rest of my day to complete errands which was really nice. It was a very good experience. The repair took less than two hours. I was able to use the rest of my day to complete errands which was really nice. Chris More

New SUV Everything went smooth and easy, there was lots of communication and all the information that we needed on the vehicle and on the purchasing end. Everything went smooth and easy, there was lots of communication and all the information that we needed on the vehicle and on the purchasing end. More

GREAT JOB WHEN I DROPPED OFF MY VEHICLE FOR AN INSPECTION I WAS GOING TO GET A RIDE BACK TO WORK. I WAS TOLD IT WOULD BE DONE IN 30-40 MINS IF I JUST WANTED TO WHEN I DROPPED OFF MY VEHICLE FOR AN INSPECTION I WAS GOING TO GET A RIDE BACK TO WORK. I WAS TOLD IT WOULD BE DONE IN 30-40 MINS IF I JUST WANTED TO WAIT. SO I DID. AND IT WAS DONE AND I WAS OUT OF THERE ON TIME. More

Looked after very well I was greeted with w nice smile and was looked after very well after that. Good experience and the work was done professionally. The work was done wel I was greeted with w nice smile and was looked after very well after that. Good experience and the work was done professionally. The work was done well and the price was right. More