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Preston Chevrolet Buick GMC Cadillac LTD

Langley, BC

4.4
544 Reviews

19990 Langley Bypass

Langley, BC

V3A 4Y1

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544 Reviews of Preston Chevrolet Buick GMC Cadillac LTD

February 04, 2017

Warm toes I don't take my vehicles to dealers cause of horrible experiences in the past but I took my truck to Preston today to fix a funny problem.... I finall More

by K9kaps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stepheb
May 05, 2017 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the review!

September 16, 2016

ETHICS QUESTIONABLE TYPICAL USED SALES CAR DEALERSHIP TATICS Was evasive when I requested to review the service history records (Pre-owned Vehicle Service Records) and existing warranty. The documents were avail More

by chris
Customer Service
Recommend Dealer
No
Employees Worked With
XXXXX
Sep 30, 2016 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hello Chris. My name is Leigh Heppner and I am the General Sales Manager at Preston. We are proud of our policy of full disclosure on all of our vehicles, including our Certified Pre-Owned. Not only is a full CarProof report available, but a detailed printout of warranty history (if a GM vehicle) and the full inspection report from our service department is as well. Our goal is to make sure customers are completely informed of their purchase, which is why we give a binder with a copy of all these documents to any customer when they purchase. As for the vehicle 'going from available to sold' - sometimes a vehicle will still show on our website while a sale is pending. If our salesperson goes to find the history to send to a customer, that is usually when they find out about a pending sale. There is no incentive for us to have a customer interested in a sold vehicle only to be disappointed when they get here. I assure you that there was no harm intended.

September 12, 2016

Caddy Guy for over 25 years! I have been dealing with Preston for over 20 years and found them to be fair and service orientated. Most recently, in their sales department, I have More

by Norm Wallace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
many
Sep 30, 2016 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you Norm!

September 02, 2016

Won't stand behind what they sell Bought a used truck Preston certified, second day home went into the shop could not pull my fif th wheel abs system and sensors gone this was an 1800$ More

by Angry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mohamed alli
Sep 09, 2016 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hello my name is Leigh Heppner and I am the General Sales Manager at Preston. I am aware that there have been some issues since your purchase and I have been trying to get in touch with you over the last week to discuss them. We stand behind the vehicles we sell and our pre-owned inspection process, so I'm sure the matter can be resolved. I have been trying to phone but for some reason have been unable to reach you. Please call the dealership and ask for Leigh.

Sep 30, 2016 -

Preston Chevrolet Buick GMC Cadillac LTD responded

I would like to update this review to reflect that I spoke with the customer and we have resolved the issue to his satisfaction. I appreciate that this review was a means for us to connect, but I hope that other users will see that we stood behind the vehicle we sold.

August 29, 2016

Highly recommend this dealership. I have been dealing with this dealership for over 30 years purchasing 7 new vehicles between my wife and I. We wouldn't deal anywhere else. From the s More

by Timmy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Souter.
Sep 30, 2016 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you!

August 01, 2016

wow amazing company on July 4, 2016 I entered Preston Chevrolet in Langley with Abby( Abegail - 1981 GMC motorhome). she was making a terrible noise . I was on my way More

by Abigail 1981 RV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Cuhat
Aug 02, 2016 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the nice review!

July 15, 2016

EXCELLENT Experience One the easiest, most pleasant, least pressure car purchases I ever made. Graham in sales was great to deal with, very nice and real. Thanks Graham More

by Mustang Sally
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Graham Barr
Aug 02, 2016 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Glad to hear you are so happy with the new vehicle!

July 05, 2016

Mix of good and shabby Oldsmobile Intrigue 2002. The service people are friendly but I question service performed. Was told the safety of vehicle was excellent. Parents owne More

by mametocean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager Doug
Jul 07, 2016 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hello. We did an out of province safety inspection on the Oldsmobile and it did, mostly, pass the inspection. It needed a windshield replaced, so we arranged to have it replaced at a local glass shop. The dents in the hood were allegedly made by the glass technician laying the windshield on the hood during installation. This would be strictly against procedure of glass installation as it would, quite clearly, create damage. Based on the nature of the dents, it is our opinion that the dents on your hood were created by rock chips, as there was small chips of paint missing and several other chips on the car. As for the missing hood emblem, we do have a video that clearly shows no hood emblem on the car when it arrived. Our Service Manager, Doug, offered to show the video but the offer was refused. We strive to provide a high quality of service at Preston by having GM Certified Technicians, providing courtesy transportation and a wash and vacuum on every service. If there is an issue with the wash and vacuum or other concerns they can certainly be addressed, but we've provided our opinion on the hood ornament and damage.

June 24, 2016

Brand new GMC TERRAIN STL AWD My husband and I purchased our 6th vehicle through Jack Gofers, at Preston Chevrolet Buick GMC Cadillac Ltd., 2 weeks ago. We traded in our 2014 Chevr More

by GARYOKEEFE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack,, Cathy and Heather
June 13, 2016

Satisfied customer, again! Jack Gofers sold my wife and I our first car about 9 years ago. We remembered that positive experience recently when we decided to buy another car. Ja More

by Rich969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack, Cathy, Heather
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