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Preston Chevrolet Buick GMC Cadillac LTD

Langley, BC

4.4
548 Reviews

19990 Langley Bypass

Langley, BC

V3A 4Y1

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548 Reviews of Preston Chevrolet Buick GMC Cadillac LTD

June 27, 2017

Great professionalism Garry did a great job I bought GMC Sierra 1500 if you are in a market for buying a car or truck I would highly recommend Garry Vasdev More

by Ajn123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny
June 19, 2017

Kenshin provide great service for me and my friends. I highly recommend this dealer, great service and price. The sales Rep Kenshin is very patient and thoughtful. He really understands customer and prov More

by dacheng619
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenshin
June 07, 2017

Buying a new truck Great experience as always! Doug was pleasant, knowledgeable and professional. Went over everything with us - nothing negative to say! Well done and t More

by R & T Happy :)
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug
Jun 10, 2017 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the kind review!

May 31, 2017

I do NOT recommend purchasing a car at Prestons! I will continue to discourage my family & friends from ever purchasing a car or truck from Prestons. I found they are very friendly and helpful until More

by JoanneN.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Jun 02, 2017 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hello Joanne. I am sorry that you are having trouble with your Cruze, but we are unfortunately bound by the terms of Chevrolet's warranty policy. Chevrolet's factory warranty and extended warranty options both provide great coverage, but any issue has to arise from a manufacturer's defect. The dealership is paid by Chevrolet to cover warranty issues, so we are certainly not incentivized to turn down a customer's concern! Also, we are typically able to determine whether or not it is a factory defect when diagnosed by a technician, so you shouldn't have to physically prove it yourself. I spoke to our Service Manager, Doug Glen, and he would be happy to speak to you directly and hopefully clear up any concerns. He can be reached at 604-534-4154.

February 04, 2017

Warm toes I don't take my vehicles to dealers cause of horrible experiences in the past but I took my truck to Preston today to fix a funny problem.... I finall More

by K9kaps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stepheb
May 05, 2017 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the review!

September 16, 2016

ETHICS QUESTIONABLE TYPICAL USED SALES CAR DEALERSHIP TATICS Was evasive when I requested to review the service history records (Pre-owned Vehicle Service Records) and existing warranty. The documents were avail More

by chris
Customer Service
Recommend Dealer
No
Employees Worked With
XXXXX
Sep 30, 2016 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hello Chris. My name is Leigh Heppner and I am the General Sales Manager at Preston. We are proud of our policy of full disclosure on all of our vehicles, including our Certified Pre-Owned. Not only is a full CarProof report available, but a detailed printout of warranty history (if a GM vehicle) and the full inspection report from our service department is as well. Our goal is to make sure customers are completely informed of their purchase, which is why we give a binder with a copy of all these documents to any customer when they purchase. As for the vehicle 'going from available to sold' - sometimes a vehicle will still show on our website while a sale is pending. If our salesperson goes to find the history to send to a customer, that is usually when they find out about a pending sale. There is no incentive for us to have a customer interested in a sold vehicle only to be disappointed when they get here. I assure you that there was no harm intended.

September 12, 2016

Caddy Guy for over 25 years! I have been dealing with Preston for over 20 years and found them to be fair and service orientated. Most recently, in their sales department, I have More

by Norm Wallace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
many
Sep 30, 2016 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you Norm!

September 02, 2016

Won't stand behind what they sell Bought a used truck Preston certified, second day home went into the shop could not pull my fif th wheel abs system and sensors gone this was an 1800$ More

by Angry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mohamed alli
Sep 09, 2016 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hello my name is Leigh Heppner and I am the General Sales Manager at Preston. I am aware that there have been some issues since your purchase and I have been trying to get in touch with you over the last week to discuss them. We stand behind the vehicles we sell and our pre-owned inspection process, so I'm sure the matter can be resolved. I have been trying to phone but for some reason have been unable to reach you. Please call the dealership and ask for Leigh.

Sep 30, 2016 -

Preston Chevrolet Buick GMC Cadillac LTD responded

I would like to update this review to reflect that I spoke with the customer and we have resolved the issue to his satisfaction. I appreciate that this review was a means for us to connect, but I hope that other users will see that we stood behind the vehicle we sold.

August 29, 2016

Highly recommend this dealership. I have been dealing with this dealership for over 30 years purchasing 7 new vehicles between my wife and I. We wouldn't deal anywhere else. From the s More

by Timmy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Souter.
Sep 30, 2016 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you!

August 01, 2016

wow amazing company on July 4, 2016 I entered Preston Chevrolet in Langley with Abby( Abegail - 1981 GMC motorhome). she was making a terrible noise . I was on my way More

by Abigail 1981 RV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Cuhat
Aug 02, 2016 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the nice review!

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