Preston Chevrolet Buick GMC Cadillac LTD

Awful. Requested call back a week ago still not received. Incorrect information given to a my daughter law regarding batteries. Very disapointed 600.00 to change a battery, I have previously have decent ser Incorrect information given to a my daughter law regarding batteries. Very disapointed 600.00 to change a battery, I have previously have decent service at Preston but to now have this happen and no reply to my call **Update - received a call today and reviewed my experience with the service manager Jamal. I appreciated the call and was satisfied that my concerns were heard and coaching would take place. I will revisit the dealership on my next oil change (warranty) and hopefully the service will return to the level it was previously. More

Best experience I have had at this dealership in years! The service was done on time and all work completed as I had requested. Well done! The service was done on time and all work completed as I had requested. Well done! More

Service was great, both the service tech and service staff when I picked my car up were very nice and helpful. VERY IMPRESSED!!! Will use for the life of my car ! staff when I picked my car up were very nice and helpful. VERY IMPRESSED!!! Will use for the life of my car ! More

We were very pleased with our appt. last week. We were well informed of the problems and they were taken care of in good time. well informed of the problems and they were taken care of in good time. More

Staff was good and courteous. Whole process was seamless and safety was also in the forefront when dealing with frontline staff. Afterward technician was very helpful in explaining the work done and safety was also in the forefront when dealing with frontline staff. Afterward technician was very helpful in explaining the work done More

Great hospitality. Very friendly staff. Quick to serve. My car was in at 9:00am and I called at 2:20 to see if it was ready. It was ready but I had not received a call. I am not sure if it was because hey My car was in at 9:00am and I called at 2:20 to see if it was ready. It was ready but I had not received a call. I am not sure if it was because hey were waiting for a shuttle. I would have appreciated a call though as I was able to find a ride. 5 1/2 hours is a little long for an oil change. More

Always have been good to my wife and I.very helpful,know the product well.never pressured to purchase.feel like family when going there the product well.never pressured to purchase.feel like family when going there More

The staff took the time to listen to my concerns and the service I received was done properly and I wasn’t given the run around on anything. I would strongly recommend this location for servicing and repai service I received was done properly and I wasn’t given the run around on anything. I would strongly recommend this location for servicing and repairs. Their attention to detail and customer service is top shelf. More

Steve forgot to give a call back our truck was done and left for the day. I called several times to follow up and then almost missed getting a pick up for 6 pm close. left for the day. I called several times to follow up and then almost missed getting a pick up for 6 pm close. More

Very unhappy car was not ready when promised and not washed or vacuumed seem like they don’t care really needed car to get to work washed or vacuumed seem like they don’t care really needed car to get to work More