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Preston Chevrolet Buick GMC Cadillac LTD

Langley, BC

4.4
546 Reviews

19990 Langley Bypass

Langley, BC

V3A 4Y1

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546 Reviews of Preston Chevrolet Buick GMC Cadillac LTD

September 29, 2020

If I could have given a zero star I would have done that. My experience was terrible! I went to your dealership for a recall of my Cadillac CTS and an oil change After 5 1/2 hours I was presented with a bill More

by rhondamadaski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jamal
Oct 02, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hi there, thanks for the feedback. During your visit there was additional work that needed to be completed as required maintenance that we discovered during the oil change. When we explained that extra work had to be done, our recollection is that you authorized the work and understood that it would take quite a bit longer than originally estimated. It sounds like there was clearly some miscommunication. Our Assistant Manager, Jamal, has tried to reach out to you. We would appreciate the opportunity to sort out your concerns.

September 27, 2020

I was very disappointed with my bill. I asked for one thing to be checked and instead they checked multiple things (which I’ve already paid to have checked before ) and they kept my vehicle for over 3 ho More

by Amy
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Sep 29, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hi Amy, thank you for the feedback and we're sorry to hear about your experience here. We weren't able to track down your information using just your first name, but we'd like to address your concerns and encourage you to reach out to General Manager Leigh Heppner at 604-534-4154. He will be happy to answer any questions you have and hopefully alleviate any concerns. Thank you

Sep 30, 2020 -

Amy responded

I have already done that over the phone shortly after this experience. I was told he stands by what his service guys say they needed to do and how long it took and would not budge on my bill whatsoever.

September 26, 2020

Preston. Has always done a good job when servicing our cars. The prices have always been very good. On the last oil and lube plud engine filter and cab filter, I thought that $428.00 was very high. Other More

by cliftons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Rose
Sep 29, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

We appreciate the feedback. Thank you!

September 20, 2020

I have a broken hip but had a safety recall so had to go to Preston. Rick Skerratt was very helpful and I was pleased with his assistance. John Guild More

by jgguild
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I have a broken hip but had a safety recall so had to go to Preston. Rick Skerratt was very helpful and I was pleased with his assistance.
Sep 21, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thanks for the review, we're glad your experience was good and wish you the best with your health!

September 20, 2020

I was happy with the work done on my Solstice,Everything was done in a timely manor. I was informed along the way and Jamal was very pleasant to deal with. More

by Kburns65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamal
Sep 21, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Glad to hear! Thank you for the review.

September 18, 2020

Steve was a good communicator, always let me know what was happening. Seems they were short of diesel technicians, consequently service took a little longer than anticipated. More

by Ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Sep 21, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the feedback!

September 15, 2020

My experience has always been a good and positive one in dealing with the Preston dealership. It’s too bad they are not closer for me because that would make it perfect . Thanks for your service. More

by lverhage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Bozek
Sep 16, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the review!

September 14, 2020

The team here provide great all around service always. They have a quick checkin process, explain everything simply, communicate and keep you up to speed and fast turnaround. i have gone in for both routi More

by Ms.gursharnkaur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamal
Sep 14, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Glad to hear this, thank you!

September 12, 2020

We have been buying and or leasing vehicles from Prestons chev olds for many years. The staff and the customer service they offer at Prestons is world class. Once you walk through the door you get that ho More

by Flying
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Et all
Sep 14, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thanks for you continued business, we appreciate it!

September 10, 2020

My experience at Preston was excellent!! Was a pleasure as always. Henry (the corvette cowboy) was so helpful with my 2020 Chevy Trax purchase. I’m very happy with my new suv. This is my second new car pur More

by daphney_cogbill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry The Corvette Cowboy
Sep 11, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the review, we appreciate it!

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