Preston Chevrolet Buick GMC Cadillac LTD

Chris at Preston GM is the best service advisor that I’ve ever encountered. I have always asked for him whenever I need a service or vehicle recall. ever encountered. I have always asked for him whenever I need a service or vehicle recall. More

Brought in my 2017 truck for a problem that I had, got charged $ 500 and didn't fix the problem. I went back the same day asked for them to for them to look at it as the problem was not fixed they charged charged $ 500 and didn't fix the problem. I went back the same day asked for them to for them to look at it as the problem was not fixed they charged me in additional $100 and still didn't fix my problem, I took it somewhere else. I would never go back to these guys again I was told by friends not to go to Preston and against my better judgment I thought I'd give them a chance And man was I wrong.. These guys are not very customer oriented. They just want your money that is how I felt. The customer service is horrible all around from the receptionist to the service people that book you in, they don't know what they're talking about nor do they listen to what you're saying about your problem of why your vehicle is there.Reception at the Is service desk had no eye contact and was a pathetic experience all around. When I booked my appointment the lady at the service desk didn't ask what the problem was or information about the vehicle just said OK see you on the date of the appointment none of my information was taken until I said don't you need information about what the problem is, and who I am.. At this point point the receptionist said right I guess I should take that down. ALL AROUND IT WAS A CRAPPY EXPERIENCE AND SHOULD HAVE LISTENED TO MY FRIENDS ABOUT GOING THERE. More

When I arrived the person at the door directed me to park down the isle. That was the only time in over 10 min standing there that I was spoken to. Of the three service writers two were busy including the on down the isle. That was the only time in over 10 min standing there that I was spoken to. Of the three service writers two were busy including the one closest to me. The one at the entrants and furthest from me was shuffling paper and never looked back. Guess he figured I belonged to the other guys because of where I was told to stop. When the service tech closest to me finished with the previous customer he attended to me and that went well. They were supposed to call me when the job was finished and didn’t. Please acknowledge that I am there and if you’re done with your customer look to see if there is anybody else that needs assistance. If it wasn’t for the salesman (manager last two times j bought there) I would find another dealer like my son because of the service department. More

Was not a good experience. Communication was lacking and most people I spoke with seemed like they were having bad days. Most updates I had to call in for. When I went to pick up my vehicle finally after t most people I spoke with seemed like they were having bad days. Most updates I had to call in for. When I went to pick up my vehicle finally after two days, they lost my keys and took close to an hour to find them. More

Good service. On time delivery thanks Easy in and out. Good service. On time delivery thanks Easy in and out. Clean facility. Helpful staff. Booking was easy and fast. Located near me and close to high Good service. On time delivery thanks Easy in and out. Clean facility. Helpful staff. Booking was easy and fast. Located near me and close to highway More

Worst service ever. Trying to replace chrome with black ugly stuff for recall. 6 hrs and they repaired nothing and called to say they don't have parts! I booked an appt a week in advance for them to order ugly stuff for recall. 6 hrs and they repaired nothing and called to say they don't have parts! I booked an appt a week in advance for them to order them. They don’t have the parts??? A Hummer with a Chrome pkg doesn’t want some cheap xxx black air vent attached to the front of our car. That was recall number one fail. You want chrome? Pay $149 shop rates and buy the product our recall is replaced with black not chrome louvre. Second recall Hvac connection wire that they ordered in or at least said they did a week before the reason for the wait. Ya they don’t have that part. Wrong one they had need to order in. So let me recap: 6 hrs no car, no shuttle that was booked. No updated texts on progress. No parts in stock when I waited for them to be ordered. Not able to replace recalled item with glue as recall states but instead put ugly black panel on hood. Then say they want to charge me shop rates to get my original one installed. Ask for manager. Refused to speak to him, “why I already talked to him?” Never mind. Step away from my vehicle. I will go somewhere else. No you can’t keep it for days while you try to order parts. What kind of gong show are you running here? Unfreakingbelievable!!! You should go under fast with that service! Never again! More

Great service , done on time and cleaning was excellent! Service advisor explained everything about the service and was easy to talk to and took the time to find me as I was waiting. Service advisor explained everything about the service and was easy to talk to and took the time to find me as I was waiting. More

My salesman Ulysses was very professional. He went out of his way to make my purchase seem effortless. Would recommend him to others when looking for a vehicle. his way to make my purchase seem effortless. Would recommend him to others when looking for a vehicle. More

Took my truck in for warranty oil change and lube in Jan/21. Missed greasing 3 lubrication points above mud guard. Took truck in July/21, nothing was greased. Jan/21. Missed greasing 3 lubrication points above mud guard. Took truck in July/21, nothing was greased. More

Very good service. I have been going there for many years. Everything was fine except for the car wash. I wish they would have dried it off. years. Everything was fine except for the car wash. I wish they would have dried it off. More