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Preston Chevrolet Buick GMC Cadillac LTD

Langley, BC

4.4
546 Reviews
Call Dealership (604) 534-4154
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19990 Langley Bypass

Langley, BC

V3A 4Y1

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546 Reviews of Preston Chevrolet Buick GMC Cadillac LTD

February 13, 2024

Great communication by Jarret. Made the whole process much easier and smoother. Will always pick him as my advisor. More

by Rakhra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarret
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Helpful
February 08, 2024

Excellent service by Begrooz he takes care and gives me great service in future I will see him in my appointment More

by dhirenamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Behrioz 10
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Helpful
February 05, 2024

Good customer service courteous, helpful, and accommodating. Have been having my vehicles serviced there for past fifteen years. More

by Norm newton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom maresse, lady at service desk, and the shuttle service gentleman
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Helpful
February 03, 2024

Sales staff were great, took truck for first service and severely disappointed. Free oil change but after 6000 km, needed to pay for $200 wheel alignment. No investigation as to why, instead blaming drive More

by Brad
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarret
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Feb 05, 2024 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hi Brad, we have a diagnostic alignment machine that our customers drive over when they enter the service drive that tells us if there is an alignment issue. We notify customers at that time if their alignment is off and they have a choice to have an alignment performed while they are here. At 6,000kms that is a fair amount of driving, typically 6 months worth. All it takes is one pot hole, a parking curb, or really poor road conditions and the alignment is out. The vehicle veering is not always an indicator that the alignment is out. Performing an alignment is an important part of maintaining your vehicle. We can provide before and after specs of the alignment to verify. If you feel you have a billing issue please call our service manager Sonya directly and she will be happy to go over the work that was performed.

Feb 05, 2024 -

Brad responded

There is no “choice”, as if alignment is not done, probably would have voided any bumper to bumper warranty on suspension or shocks. 6000 kms is not a lot for 10 months, has never been off road, and no pot holes or curbs were hit. There should have been an inspection for possible suspension warranty issue, but none was offered or performed at my suggestion. I will insist on this if it happens again. I think a free wheel alignment offer would go a long way, especially for a brand new vehicle in any kind of breaking in period. I’ve subsequently discussed with friends and families that own trucks, no one experience alignment issue for normal driving even if they’ve hit a curb or pothole. Only way to make this right is to credit my account the $200. If you wish to do this, please let me know.

Helpful
February 03, 2024

Jarret was my service advisor and was very professional and courteous. I am very pleased with Preston's team. Thanks again More

by coastalgust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarret
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Helpful
January 28, 2024

Everything is explained to me in detail car was finished before the estimated time everything was good More

by dougmorrow1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Waylon , Kosinski
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Helpful
January 24, 2024

Preston’s service exceeded my expectations they went above and beyond, fast and courteous. The way customer service should be. More

by Brbrownell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Waylon
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Helpful
December 29, 2023

Very pleasant staff and service. Service completed under estimated time. Shuttle service available but not used this time. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaret
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Helpful
December 29, 2023

Very professional in all departments, from the initial meeting with a sales rep through finance and ultimately service. More

by BWW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Maresse
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Helpful
December 29, 2023

Was great service, with a short turnaround, and a pick up/drop off offered. Great car wash/vacuum. We have always been GM customers, for many years. Exceptional service with a fare price ! More

by joyntcomltd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Behrooz Baroomand
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Helpful
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