Preston Chevrolet Buick GMC Cadillac LTD

I am very pleased with the service I received and the professionalism of the mechanic (Mike M) who worked on my 2005 Corvette. I am a very picky guy when it comes to my vehicles so this was the right dea professionalism of the mechanic (Mike M) who worked on my 2005 Corvette. I am a very picky guy when it comes to my vehicles so this was the right dealership to come to. Chris in service was also a pleasure to deal with. All in all, this is a great place to do business. More

Friendly,and well organized service to get my vehicle in to have the mechanic work on it. to have the mechanic work on it. More

Staff are friendly and professional. The work was done well and on time. And I liked the collection of older cars very much in your showroom, a good solution in our time. The work was done well and on time. And I liked the collection of older cars very much in your showroom, a good solution in our time. More

Very unsatisfied with service this is my third new Cadillac I’ve owned in the last 8 years. I normally get my car serviced at Dueck which has be exceptional but because I had thinks to get done in L Cadillac I’ve owned in the last 8 years. I normally get my car serviced at Dueck which has be exceptional but because I had thinks to get done in Langley I decided to go to Preston. I had a nail in my tire so I called Preston and they told me they could have my tire in by about 11:00 am so they booked me with an appointment to get the tire changed at 2:00 pm. They had other times available but this time worked best. I got there 10 minutes early and they took me right in. They had the new tire ready and told me it would be done in an hour. After 1 and a half hours I asked my service rep (Steve Bozek) the status of my car. He went and checked and told me it was almost done a few minutes more. I went back to the waiting room for another half hour and then again asked Steve the status of my car. He checked and said it’s almost done a few minutes more. I was now waiting in the service area. At 4:15 I asked if I could just get my car back as I had to go. I couldn’t get it back. He told me the service manager had agreed not to charge me for the installation. At about 4:30 Steve gave me the bill to pay and then I think he left for the day because after I paid the bill I could no longer locate him. At about 4:50 another service rep asked me if that was my gorgeous Cadillac in the service bay. I said yes can I please get it back. He went and got it and I left at 5:00. This caused me to miss an appointment and a great deal of stress. I don’t understand how a 15 minute job can take 3 hours and why they would take the wheel off and just leave it off not finishing a simple job. More

The service is very good but it is very expensive. The diagnostic should be free if the work is completed by Prestons. The diagnostic should be free if the work is completed by Prestons. More

Very clean dealership with polite customer service personnel. Service was timely and I was called as soon as my vehicle was ready. Very happy with everything, they just need to figure out how to bring personnel. Service was timely and I was called as soon as my vehicle was ready. Very happy with everything, they just need to figure out how to bring the vehicles around to the customer a bit quicker once they are being picked up. More

Good service and friendly people, offers shuttle service clean and well looked after building! Free water supplied clean and well looked after building! Free water supplied More

Friendly and courteous staff. The service representative Gurdeep was great ,and the work done was prompt and professional . Thanks The service representative Gurdeep was great ,and the work done was prompt and professional . Thanks More

Great staff. Great display of vintage trucks in the showroom. Car was fixed much quicker than expected. Great display of vintage trucks in the showroom. Car was fixed much quicker than expected. More

Good service, fast and effective! Good job to Rose they Service Associate. Very satisfied ! Will pass the word. Good job to Rose they Service Associate. Very satisfied ! Will pass the word. More