Preston Chevrolet Buick GMC Cadillac LTD

Jamal was instrumental in ensuring that a wheel and tire package purchased through another dealership was honoured. Service was professional and courteous and work completed to expectations. Jamal took the package purchased through another dealership was honoured. Service was professional and courteous and work completed to expectations. Jamal took the time to communicate and made us feel like valued customers. More

The Shuttle driver ( Keith ) was unquestionably by far the most friendly , courteous and professional that I’ve ever had (, taxi’s etc ) the most friendly , courteous and professional that I’ve ever had (, taxi’s etc ) More

Prestons customer service is the best by far. The service department is clear and to point. I strongly recommend them The service department is clear and to point. I strongly recommend them More

Graham Barr was knowledgeable and a pleasure to deal with. Got a great deal and excellent at showing the different features of the vehicle. Really wanted me to be happy with purchase. with. Got a great deal and excellent at showing the different features of the vehicle. Really wanted me to be happy with purchase. More

Excellent Service! !! I can’t say enough about how amazing the experience is to buy a vehicle from Preston and the same experience with service of my vehicle. I am a cus !! I can’t say enough about how amazing the experience is to buy a vehicle from Preston and the same experience with service of my vehicle. I am a customer for life and will recommend Preston Chevrolet Buick GMC Cadillac Ltd to everyone I know. Thank you! More

Vehicle went in without a leak now vehicle is leaking transmission fluid where it was repaired transmission fluid where it was repaired More

I am very pleased with the service I received and the professionalism of the mechanic (Mike M) who worked on my 2005 Corvette. I am a very picky guy when it comes to my vehicles so this was the right dea professionalism of the mechanic (Mike M) who worked on my 2005 Corvette. I am a very picky guy when it comes to my vehicles so this was the right dealership to come to. Chris in service was also a pleasure to deal with. All in all, this is a great place to do business. More

Friendly,and well organized service to get my vehicle in to have the mechanic work on it. to have the mechanic work on it. More

Staff are friendly and professional. The work was done well and on time. And I liked the collection of older cars very much in your showroom, a good solution in our time. The work was done well and on time. And I liked the collection of older cars very much in your showroom, a good solution in our time. More

Very unsatisfied with service this is my third new Cadillac I’ve owned in the last 8 years. I normally get my car serviced at Dueck which has be exceptional but because I had thinks to get done in L Cadillac I’ve owned in the last 8 years. I normally get my car serviced at Dueck which has be exceptional but because I had thinks to get done in Langley I decided to go to Preston. I had a nail in my tire so I called Preston and they told me they could have my tire in by about 11:00 am so they booked me with an appointment to get the tire changed at 2:00 pm. They had other times available but this time worked best. I got there 10 minutes early and they took me right in. They had the new tire ready and told me it would be done in an hour. After 1 and a half hours I asked my service rep (Steve Bozek) the status of my car. He went and checked and told me it was almost done a few minutes more. I went back to the waiting room for another half hour and then again asked Steve the status of my car. He checked and said it’s almost done a few minutes more. I was now waiting in the service area. At 4:15 I asked if I could just get my car back as I had to go. I couldn’t get it back. He told me the service manager had agreed not to charge me for the installation. At about 4:30 Steve gave me the bill to pay and then I think he left for the day because after I paid the bill I could no longer locate him. At about 4:50 another service rep asked me if that was my gorgeous Cadillac in the service bay. I said yes can I please get it back. He went and got it and I left at 5:00. This caused me to miss an appointment and a great deal of stress. I don’t understand how a 15 minute job can take 3 hours and why they would take the wheel off and just leave it off not finishing a simple job. More