Pickering Toyota

Great Service by Rakeeb My dream was to buy a C-HR, and so I wen to Pickering Toyota, and the sales representative Rakeeb Khan helped me with it, he is a really kind person, My dream was to buy a C-HR, and so I wen to Pickering Toyota, and the sales representative Rakeeb Khan helped me with it, he is a really kind person, who gave me full details of the car, and gave me a good offer compared to other dealers. I was very satisfied with the service, and I would surely recommend my friends and family to go to him. More

WORST BEHAVIOUR OF SALES MANAGER QAISE SHERDEL The Sales Manager Qaise Sherdel was very rude and offensive in his approach. I had gone to trade in my car and was disclosed that the auto dealer I ha The Sales Manager Qaise Sherdel was very rude and offensive in his approach. I had gone to trade in my car and was disclosed that the auto dealer I had bought the car from had cheated me badly...rather than comforting me or having any sympathy , this guy Qaise pounded me with such questions which made me feel like I a thief and had committed the biggest crime. Moreover his tone was so insulting and high that people sitting in the waiting area including my kids got up to see why this guy was screaming on me. He threw the car proof report on the desk and said how I even thought of trading in my car at their dealership.My wife who was with me was in shock with his behaviour as she is a regular customer who brings her car for servicing to this dealership. I was made to feel like a cheap person. Very disgusting and deplorable customer service especially from a man of this position. He should be given training on how to approach customers and how to be courteous and polite .I definitely will not recommend this place to anybody in my family or friends . We go to these dealerships to give business not to be insulted by such low side jerks. The Sales guy Rafeek who was attending to us, himself got intimidated by Qaise's behaviour and kept apologising to me and my wife but we were done with this dealership. I am going to report this behaviour to the General Manager Dave Hong and would like to advise him to keep some quality trained professionals if they want long lasting customers and want continued business from them. Also be aware of what you say and to whom you say as you never know who that customer is and what are his contacts plus be considerate of your behaviour if customers are coming with their children. Qaise 's behavior was a bad reflection on my kids and they kept asking why he was screaming and how he could get away screaming at their father. More

Excellent customer service! I had an excellent experience at Pickering Toyota. Kheneil was kind and attentive. He answered all our questions and was quick to find answers for the I had an excellent experience at Pickering Toyota. Kheneil was kind and attentive. He answered all our questions and was quick to find answers for the things he wasn't so sure of. The atmosphere was welcoming and the staff is friendly. I love my new Highlander! More

Great Place to buy Car For last 6 months I have been looking for a car for myself that will be reliable and cost effective. I have been to all dealers in Toronto and adjacen For last 6 months I have been looking for a car for myself that will be reliable and cost effective. I have been to all dealers in Toronto and adjacent areas including some European car dealers. My search for car took to a different dimension when I went to see John Siddiq , General Sales Manager for second time in last 3 months. He advised me to go for Rav 4 2018.So I went to talk to him on last Monday 24/9/2018 and signed a lease deal in literally 30 minutes. My Real Estate friend who was accompanied me was also suprised to see John's honesty and knowledge about the car. Overall he did everything within his means possible to take back my Honda (Trade in) and today 27/09/2018 I took delivery of the car Rav 4 Le 2018. Overall whole process was simple, honest and heartfelt. Thank you John for making it so easy and decent. Also need to mention the kindness of Mathew Reid who hand over the car to me. Such a kind gentle man to deal with.This team of John and Methew can do everything for the customer both new and old. Thank you John , Thank you Mathew.......Michael Chowdhury More

A great buying experience! We found our dream car (2015 Lexus RX350) at Pickering Toyota. The purchase went well, with a fair amount, we felt, for our trade. Our salesman, Khene We found our dream car (2015 Lexus RX350) at Pickering Toyota. The purchase went well, with a fair amount, we felt, for our trade. Our salesman, Kheneil Black, gave us the information that we needed to say YES to the purchase. The sales manager Qaise Sherdel made sure that all the loose ends were looked after, and not forgotten. We had some fun in the process. Love the car, and would have no problem recommending this dealership to anyone. Best of success in the future. James Christie Etobicoke More

Great workmanship I have my car parts fix and oil change without any delays on time such good appointment center no extra time and cost. They are always friendly honest I have my car parts fix and oil change without any delays on time such good appointment center no extra time and cost. They are always friendly honest about the issues if the car has a problem that can be fixed with more Savings in my pocket they don't hesitate. Definitely recommended. More

Excellent sales service by Naveed Marasouli After 28 years and four Toyota purchases, we finally purchased a Toyota vehicle from Pickering Toyota - thanks to Naveed Marasouli. Naveed was very pl After 28 years and four Toyota purchases, we finally purchased a Toyota vehicle from Pickering Toyota - thanks to Naveed Marasouli. Naveed was very pleasant and helpful, which made the purchase hassle free. Navi was also helpful after sale to explain and demonstrate the features of the new Toyota Hatchback. Thank you Navi, We look forward to making additional purchases at Pickering Toyota If you are still around. Larry and Melissa More

Thank you for a positive customer service experience Ryan & Alan are very caring, respectable and ,they always act with integrity . August 15th I waited for my car to be serviced approximately 2.5 h Ryan & Alan are very caring, respectable and ,they always act with integrity . August 15th I waited for my car to be serviced approximately 2.5 hrs, within that time Ryan Privided me an update approx. 3 or 4 times. Alan that sold me my car 5 years ago came approx . 3 times offered me a coffee . Before I left he came and ask me if I am ok and hungry. This is EXCELLENT CUSTOMER EXPERIENCE. Because of these two employees I will continue to buy and service my car at Pickering Toyota. I always look forward to visit this dealership. Once again thank you. More

Two lost customers First there was the oil change. A cap was not screwed on properly. Oil leaked all over the driveway. We were lucky that the engine didn't seize up. I First there was the oil change. A cap was not screwed on properly. Oil leaked all over the driveway. We were lucky that the engine didn't seize up. I complained to the dealership and was totally ignored. Then when I purchased a new car they offered us 50% less than the amount I actually got for it. My husband and I both own toyotas but will not be using this dealership again. More

Excellent service and happy with my purchase My wife and I would like to thank Paul for his excellent advice and expertise. We purchased a new 2018 rav 4 We love the car and Paul threw in some e My wife and I would like to thank Paul for his excellent advice and expertise. We purchased a new 2018 rav 4 We love the car and Paul threw in some extras to get our sale. Thanks again and I hope this review will help future customers decide on their purchase. More