Peel Chrysler Jeep Dodge RAM - Service Centre

Customer Service, Customer Service I could write long list of the issue that I was dealing with them, but will say 2 issues is nightmare. Oil change- the tech forget to close a cup or I could write long list of the issue that I was dealing with them, but will say 2 issues is nightmare. Oil change- the tech forget to close a cup or filter and lost oil and car needs to be tow back to the Peel. I did visit them 2 times before they tow a car and they said they need to reset a sensor, when oil was leaking like crazy. It's not a rocket science to change oil, but I guess for their tech it’s. My 2014 Jeep Grand Cherokee has water problem. When you drive you can hear water splashing on the right side. I did open 2 tickets with Chrysler Canada and Peel had the car 5 times to fix it and they can’t. Each time is different BS story why is leaking. Top on that last time I was told that pro will show up to fix an issue as well engineer from Chrysler to see what’s going on. (Chrysler Canada had the same story in their files) When I show up there again last week (is leaking again) the different tech said that he can’t find any info about company that fix a leaking issue. There wasn't any invoice from company to the PEEL that is dealing with this kind of issue. I asked the person how come I was told that the issue will be fix by specific company, Chrysler Canada has the same info in their file and you are telling me that’s not true. Also I call Dealer Principal to complain and never had call back. I did that from cell once at the PEEL and I saw him waking up and down drinking coffee and was told that he is busy please leave VM This people keep BS to you all the time. Don’t buy from them. Also once you buy and submit your opinion on DealerRated.ca and aren't good the person will call and asked you to change so they got good rating. More

I was misled and taken advantage of Hi I had a very disturbing exp at the service department they tricked me into believing that a transmission service was required by warranty when it w Hi I had a very disturbing exp at the service department they tricked me into believing that a transmission service was required by warranty when it was not the charged me close to $260 I would recommend you steer clear of this location More

Beyond the Call of Duty Dear Mr. Mane, Mr. Cyr and Mr. Diamantakos: As arranged through Darel last week, my wife Anne brought in her 2013 Grand Caravan today for service t Dear Mr. Mane, Mr. Cyr and Mr. Diamantakos: As arranged through Darel last week, my wife Anne brought in her 2013 Grand Caravan today for service to the left rear brake. Although it meant a 75 minute drive in to return to the dealership from which we bought the vehicle, I was pleased to do so. Why pleased? As I explained to Darel in a phone call last week, I was convinced that a faulty left rear caliper had caused the pad to wear through completely (at 27800 km; the right pad and rotor were virtually in factory condition.) A local Chrysler dealer would not think beyond his statement that brakes are normal wear-and-tear items and would not be considered for warranty work. Darel told me to bring the vehicle home and that Peel would get to the root of the problem. Peel Chrysler has proven to be true to its word. Not only was the left rear brake fixed under warranty, the service department demonstrated its absolute professionalism when it also replaced the right rear rotor and pads as well. I am an experienced powerboat racer and mechanic and appreciate the demonstrated understanding of the importance of balance in braking systems. I suppose a case could have been made to service only the left brake, but I would not have been entirely convinced of the wisdom of that. What an absolute delight to watch a top-notch service team do the right thing the first time! Beyond providing great service and demonstrating fair mindedness, Ro and his team went out of their way to make certain my wife's time was not wasted during what was obviously a busy service day. Mike delivered her to Square One for the afternoon and Lia brought her back when the Caravan was finished, providing her with an unexpected afternoon of shopping in an old haunt. This was all done with a smile by the Peel team. In a word, WOW! What service. Apparently Ro appreciated receiving my written analysis of the problem which I intended as a time-saver for the service department. A dealership that values input from its customers - double WOW! I wish the same could be said for the dealer in our area. In summary, we know we got a great vehicle at a great price when we bought the Grand Caravan from Peel Chrysler. I was told at that time that the service department was easily the equal of the sales team. I can now attest to the accuracy of that claim. In short, I could not be happier with "my Chrysler dealer". I will drive the long distance to Peel any time... including when it is time to buy my next vehicle. Best regards, HW More

Customer Service to the Max:) I wanted to make sure I had not left anyone out that has assisted me at Peel. I have gone in twice to service my 2012 Wrangler and Rich both times h I wanted to make sure I had not left anyone out that has assisted me at Peel. I have gone in twice to service my 2012 Wrangler and Rich both times had provided me with exceptional customer service with a smile on his face. Rich is very knowledgeable about Jeeps and has great customer service skills. I know enjoy bringing my jeep in to be serviced:) More

Customer feedback -service dept and Sean Hill Friendly customer service. Always available when needed. Goes over and beyond to meet the needs of the customer. Listens to customers concerns and fo Friendly customer service. Always available when needed. Goes over and beyond to meet the needs of the customer. Listens to customers concerns and followers through with positive feed back. More

Oil change I brought my car in to get an oil change. I actually showed up late but Sean Hill accommodated me and had the service completed in about a half hour. I brought my car in to get an oil change. I actually showed up late but Sean Hill accommodated me and had the service completed in about a half hour. He was very friendly and knowledgeable. More

Ro provided me with both promt and efficient service. He was friendly and entertsining throughout. I would Definitely recommend thr advisor and dealership to others. was friendly and entertsining throughout. I would Definitely recommend thr advisor and dealership to others. More

I ordered a part for my Fiat 500. Kevin had to order it I ordered a part for my Fiat 500. Kevin had to order it out of province. I went today to pick it up as scheduled. Both Kevin and Sean were so helpf I ordered a part for my Fiat 500. Kevin had to order it out of province. I went today to pick it up as scheduled. Both Kevin and Sean were so helpful in processing my order. Peel has a great team at Service and Parts. Thanks. Samson More

Outstanding customer support and responsiveness to my service needs. Ro Mane went way above actually doing a "job". He provided exceptional support and was great at coordinating, organizing and followi service needs. Ro Mane went way above actually doing a "job". He provided exceptional support and was great at coordinating, organizing and following up on getting this repair looked after in a timely and professional manner. I was truly impressed with how Ro and Peel Chrysler provided exceptional customer support and follow up. Thanks. A customer for life! More

Ro is extremely knowledgeable, a great advisor, will always manage to fit me in, very courteous, He is a extremely friendly with great customer service skills. Thanks Ro for all your help... always manage to fit me in, very courteous, He is a extremely friendly with great customer service skills. Thanks Ro for all your help... More