I saw an ad in Auto Trader Late Friday, June 29 2012, for a new Dodge Ram "Big Horn" for $29,995.00. The MSRP was almost 45k so I decided to phone June 30th to inquire if the vehichle was available and were there any additional fees i.e freight,pdi Etc. The Salesman, Eddie Zahara,informed me they had a document fee of $199 and an Admin fee of $699. I spoke with my wife and decided to cancel our trip to Wasaga Beach
with the Family and go buy the Ram. Mapquest pegged the drive at an hour and 10 mins in 90 degree weather on the Long Weekend. I arrived at the Dealership and took the Ram for a test drive. I looked at more expensive Rams but finally decided to Purchase the Big Horn for $29,995.00. Savas (Sam) Liamakeros (Manager) tells Eddie to tell me the Uconnect is $1500.00 extra, Doc fee is $499 and the wheel locks are $199 plus the Admin fee of $699. Of course I objected as uconnect is a factory option on the vehichle plus the wheel lock nuts are listed on the window as part of the Big Horn pkg. Furthermore I objected to the $499 Doc fee as I was told it was $199. Their response was it's $199 for small vehichles and 499 for large vehichles lol. At this point I'm boiling over as I'm wasting a Saturday on a Long weekend for these Bait n Switch clowns. Finally I said write it up for $29,995.00 plus 199 and 699 or I'm gone. They agreed and presented me with other options like extended warranty $1800,undercoat,window etching,spray in liner which I declined all. The contract was drawn up after a very frustrating afternoon. The Federal AC Levy of $100 was added although it was included in Total price on Window. They charge $95 to fill vehichle and have an enviro fee of 30 and the Omvic fee for 5 bucks. I think that will be the best 5 bucks I spent as I plan on spending a lot of time with them. I arrive Tuesday to pick up the rig and Eddie presents me with the vehichle manuals and 4 keys. He explains Chrysler is an enviro friendly company and If I want the Full manual I can call Chrysler. Then he presents me with a new purchase agreement to sign. He says everything is the same except the date. Instead of June 30 it's July 3 so my warranty will start on July 3. I decline and say I'm not signing anything but he persisted. I relented and said " I will compare it to the June 30th but I'm not signing. Turns out the July 3 purchase agreement has a charge for paint. It's not the same so I point it out to Eddie. He apologizes and brings it back to Sam. At this point Sam apologises and says It's in my best interest to sign as it will start my warranty on July 3rd. Unfortunately, I lost it and brought up all the crazy charges they tried to get me to sign on Saturday and now when I'm supposed to pick up my new Vehichle he's trying to charge me more for the vehichle.He says they rewrite all their deals. I think he's nuts then he gets upset that I'm inconveniencing him to prepare all new paperwork. I responded we have the paperwork and I'm not signing anything new. He does a big song and dance and makes a few calls to see if they can let the vehichle go on july 3 when the contract was signed june 30th lol. I doubt there was anyone on the other line as whenever his lips were moving he was lying. He did try to get me to sign a Blank form about seeing the Dealer Invoice,cost and fees which I don't recall ever seeing a Dealer Invoice. Finally they let me leave with the vehichle and I pull into a parking lot and had to unwind as I was shaking with Rage over their Business practices. July 4th, I emailed my Insurance Company to see If I have replacement value based on MSRP or the discounted price. My agent responded "insurance is on the MSRP plus Taxes" based on the purchase agreement. I asked the agent to email me the contract she has. Turns out she has an unsigned contract dated July 3 2012 with the crazy paint charge and a date stamp of 2:48pm July 3. I arrived at 4:45 July 3rd and never did sign that contract or know about it's existence. The selling agent is listed and signed as STEPHANO SAVINETTI whom I never met or dealt with. I did verify the Vin on my contract to the VIN on the Permit and Vehichle so at least I have the truck I signed for. I've purchased many vehichles sight unseen in DIFFERENT PROVINCES,COUNTRIES AND STATES and never encountered the crap as I did an hour and 10 minutes down the road. That Dealership has a culture of deceit and it oozes from the top down. There was a young couple buying a Van at the next desk and it was heartbreaking to listen to the snow job they were getting. I see a complaint on OMVIC is pending from 2010 so I guess it's Buyer Beware. I'm sure they screwed me but not sure how bad yet.