Ontario Chrysler Jeep Dodge - Service Centre

Top Notch ! Just a recommendation that working with Anthony Italiano in the service dept. was a pleasure. He looked after my needs in a very professional manner Just a recommendation that working with Anthony Italiano in the service dept. was a pleasure. He looked after my needs in a very professional manner and I would recommend this gentleman to anyone. And looking for an honest evaluation. Thank you very much Anthony ! AK More

Honest and reliable dealership It is rare in this day and age to come across a dealer that tries to SAVE the customer time & money. My teen daughter's Dodge avenger needed a brake l It is rare in this day and age to come across a dealer that tries to SAVE the customer time & money. My teen daughter's Dodge avenger needed a brake light late on Friday afternoon and she panicked and called me as she was heading out for the weekend and was worried about a burned out brake light. I told her to go by the dealership to see if they could do anything. Sure enough Roger Pozzobon, Anthony Italiano and one of the owners Dave Pozzobon were in the service bay meeting. They took one look at her face and Roger, Anthony and Dave rolled up their sleeves and fixed in in the bay themselves at 4.45 pm on a Friday and send her on her way in 10 minutes. THANK YOU! More

Excellent Customer Service Thanks to Mr Roger headed by the amazing, inspiring attitude of Mickie, Mr Burke, from the buying to now the service experience, you get very well tre Thanks to Mr Roger headed by the amazing, inspiring attitude of Mickie, Mr Burke, from the buying to now the service experience, you get very well treated here. More

Very nice He helped me right away once entering the shopright. First time meeting him since my time coming to the dealership. Keep up the good work. He helped me right away once entering the shopright. First time meeting him since my time coming to the dealership. Keep up the good work. More

Reliable friendly service Advisors are knowledgeable and friendly with no pressure tactics. Mechanical work is first rate and fast, always completing my service on time or earl Advisors are knowledgeable and friendly with no pressure tactics. Mechanical work is first rate and fast, always completing my service on time or earlier than promised More

Trust is key Been getting my service here for the last 3 years. Had some unfortunate experiences in the past with other dealerships. My mind has been changed when Been getting my service here for the last 3 years. Had some unfortunate experiences in the past with other dealerships. My mind has been changed when I came to Ontario Chrysler. Anthony is my guy. He is straight up and honest. Showed initiative to help me without asking. This is the only place I'll go to. More

First time service of Class b Motorhome/Promaster 2500 I initially contacted dealership...looking for a dealer that would service my vehicle for starting and electrical issues...ie.service air bag ..servic I initially contacted dealership...looking for a dealer that would service my vehicle for starting and electrical issues...ie.service air bag ..service coolant system..check engine light,,hard to extract key from ignition, The Sales manager, Scott Thompson..responded almost immediately..and said he had forwarded my email to his Service Dept and knew they serviced my type of vehicle and had heavy lift hoists and high ceiling service bays,,as they are have alot of commercial pro-master van business. The service area contacted me and set up an appointment for a few days later..very prompt response. I checked in and Roger Pozzobon greeted me..He was simply outstanding...personal, professional and knowledgeable. Made me feel welcome and shall I say,,"cared" for. Service area did a good job..resolved the issues and also responded positively to an extra request. I had purchased Summo bump stops...for the rear part of the van..they eagerly said they would install those well. More

professional kind Concerned about me and the van .Went beyond what was expected. They really care.They explained the work that needed to get done. It was done on time. Concerned about me and the van .Went beyond what was expected. They really care.They explained the work that needed to get done. It was done on time. More

Untrustworthy and incompetent experience Hello, Although it has been some time and I am a bit late but I had a terrible experience so far with the body shop and would like to share. T Hello, Although it has been some time and I am a bit late but I had a terrible experience so far with the body shop and would like to share. This is in regards to my 2012 Dodge Grand Caravan. I came first time on September 4th, 2018 to get pictures taken of my car for repair. There was rust on few places that needed to be repaired. The repair was supposed to be done under Sym-tech warranty. Christopher, assistant manager at the body shop, took pictures of the damage and told me that since they are really busy he'll try to submit the pictures to Sym-tech by Friday and if not then definitely Monday (September 10th, 2018). He also advised me that the job will take maximum 3 days. I called in the body shop on Tuesday September 11th, 2018 to get an update, but Christopher was not available and Sarah at the body shop did not know anything about it. She told me she'll pass along the message and get Christopher to call me back. I waited couple days and did not get a call back. I called again and Christopher was out again and the Sarah told me again that she'll get Christopher to call me back. I called in the next day since I had not gotten a call back and Sarah again tried to push me away by telling me that Christopher is not available. I asked to speak to his escalation instead. She put me on hold and couple minutes later she got Christopher on the phone. Christopher told me that he hasn't been able to submit the claim to Sym-tech because they have been very busy and told me it'll take weeks because they are backlogged. I asked to speak to James (body shop manager) instead. I told him what I was told by Christopher on the day I came to get pictures taken. He then told me he'll send it to Sym-tech over. He sent in that night and got an approval the following morning. How hard was that, right? I then called the body shop to book an appointment for repair. They told me again how busy they are and next availability is in November. I confirmed with her about the duration of the repair and she advised me that it'll take 3 days. So if I bring the car in Monday morning it'll be ready on Wednesday. We booked the date for November 19th, 2018 since I was able to use a friend's car while he was away for that time. Fortunately, I called sometime at the end of October to see if there was an earlier availability but instead the receptionist now, Larissa, told me there wasn't even an appointment booked for November, 19th, 2018. She told me the old receptionist, Sarah, was gone and they don't know anything about my appointment. She was going to give a date in the new year (2019) but I insisted because I had made arrangements for a friend's car I could use while my car was in the shop. After going back and forth for couple of days she was able to get me in on my original date of November 19th, 2018. It was horrible still because then we had to go to the process of getting approval from Sym-tech again and understanding the claim again. Finally, on November 19th, 2018 I dropped my car off around 9:15am. I asked Larissa when can I pick up the car she told me by Thursday. I told her that I was told by Wednesday earlier. She said she'll speak to Christopher and let me know exactly when. I waited for her to finish the paperwork and about half an hour later she let me go. I got back home and about an hour and a half later she calls me and tells me that she didn't get me to sign the work order and without that the work on the vehicle cannot be started. She said she could email me the document and I can print it, sign it, then send her back. I told her I had no access to printer until the next day. Until then the car just sat at the shop. The entire day wasted. I sent her the signed form first thing next day. I called the body shop that evening. Christopher answered the phone. I asked for an update he told me it won't be Wednesday. It will be later in the week. I asked him if he can urgently do this repair since I was told 3 day job and that's the time I have t my friend's car for. He told me to call the next day (Wednesday) lunch time and he'll have a better update. I called in the next afternoon lunch time. Larissa answered, told me Christopher was not available but he told her that there is no update. Larissa told me to call in the evening. I called again in the evening, and now Larissa tells me it'll be Friday when the car will be available. I asked her for compensating me by providing me with a rental. She said she'll have to ask James, the body shop manager, if they can do it but he had left for the day. She said she'll call me Thursday morning after speaking to him. Thursday, Nov 22nd, 2018, I did not receive any call from the body shop until 3:30pm. I called myself instead, Larissa was not available so I asked to speak with Christopher or James. James got on the phone and he told me that the car won't be available until the Monday next week, Nov 26th, 2018. This was an absolutely horrible experience. He told me that they are backlogged and they have less labour. Why me, the customer has to suffer? There is a reason why I got the appointment 2 months later. That is why there are appointments set so nothing backlogs. I asked him if the body shop can loan or provide me a rental car. He instead told me that since they are fixing the car for Sym-tech at a discounted price he cannot give me rental. So the body shop gets the business, Sym-tech get a discounted rate but me as a customer has to suffer and left without a vehicle? How is that fair? I then called Ontario Chrysler and asked to speak to James’ manager. I was told it'd be the owner of the dealership. I was advised there are two, General Manager and the other owner, but they both are out of office until Monday. There is no next level of escalation available. What kind of business is this? Any who I left a voicemail for one of the General Managers and asked to look into this matter. I didn't gt a call back in the first half of Monday. I then called back myself and got to speak to the general manager. I explained him the situation and he said he'll look into it and call me back Tuesday since he had to speak to James, body shop manager, and he was away on Monday. I then called the general manager again on Tuesday (after not getting a call back), but I didn't get a hold of him and left him a voicemail asking if he had gotten a chance to speak to James. After leaving the voicemail, I got a call from Larissa, from the body shop, advising me that they have agreed to arrange a rental for me. This is November 27th, 2018 now. November 29th, 2018 is when I got a call notifying my car was ready to be picked up. I go in the body shop to get my car keys and was given a cold shoulder by everyone there. I felt intentionally ignored. That was very disrespectful. What surprised me was there was everyone in the office at that time yet every time I called I was told that person was not in the office. There was not even a “Hi” from anyone. Besides the appointment booking chaos, all of this could have been avoided had they provided me with a rental. Unfortunately this is the only Chrysler body shop near me so as long as I have warranty work to be done I have to bring it to this body shop. But I hope my next experience is somewhat better than this one. In addition to all this, the people there need customer service skills. There is no courtesy for call backs. I as a customer had to follow up for updates even though I was told I was going to get a call back. More

EXCELLENT EXPERIENCE recently brought my 2011 dodge ram truck in for service. I first delt with Wayel Hena who was very helpfull and professional. He escorted me over to t recently brought my 2011 dodge ram truck in for service. I first delt with Wayel Hena who was very helpfull and professional. He escorted me over to the service department where i was introduced to Anthony Italiano. Anthony explain the work that needed to be done in detail and made sure i got my vehicle back quickly. Wayel even went as far as following up with a few days later. All in all it was an excellent experience. More