Ontario Chrysler Jeep Dodge Ram

Amazing Ontario CHRYSLER is well put together! The staff is a great help! My sales men knew a lot about the products!! Thank you so much! Ontario CHRYSLER is well put together! The staff is a great help! My sales men knew a lot about the products!! Thank you so much! More

Very professional yet friendly I just bought my car from Ontario Chrysler last week. Raymon has been nothing but amazing. He was very helpful through out the entire process. Everyth I just bought my car from Ontario Chrysler last week. Raymon has been nothing but amazing. He was very helpful through out the entire process. Everything I needed was given hassle free and The price was perfect. I live quite far from this dealership but I know for a fact I'm a loyal customers to Ontario Chrysler due to Raymon and his exceptional service no matter how far I live More

Best Purchase I Ever Made Marc Vanacker took the time to completely go through my new 2014 Ram with me. He knew the truck inside and out. He also walked me through the shop and Marc Vanacker took the time to completely go through my new 2014 Ram with me. He knew the truck inside and out. He also walked me through the shop and introduced me to many of the departments for future reference. I have never had a person in any sales ever take the time and care with me to ensure my purchase was exactally what I wanted with complete professionalism and care. He was not the typical, stereo type car salesman and I hope he is still there when it comes time for me to purchase another, and I guarantee it will be from Ontario Chrysler. Tinu also took the time with utmost professionalism to secure me financing at a much better rate then I expected and was a pleasure to have on my side with the bank. Last but not least, Bob gave me unbeatable pricing on my new Ram and I thank him greatly also. To sum this up, I had the best vehicle purchasing experience at your dealership I ever could hope for and it will be my pleasure to recommend you to any and all who make may ask. Thank you all very much! I love my new truck and your staff is incredible. Sincerely, Greg McWhirter More

Excellent Service Matt has an excellent performance in regards to sales. He was able to convince me to buy a new brand Jeep. I am enjoying now this vehicle with my fami Matt has an excellent performance in regards to sales. He was able to convince me to buy a new brand Jeep. I am enjoying now this vehicle with my family. More

Would recommend! Raymon helped us negotiate a great deal. He answered all questions and was very helpful. Responded quickly to phone calls and text. Great sales repres Raymon helped us negotiate a great deal. He answered all questions and was very helpful. Responded quickly to phone calls and text. Great sales representative! Highly recommended. More

Wonderful experience We had a really nice experience in Ontario Chrysler. Raymon is a great guy and professional salesperson. We really appreciate that we had a pretty go We had a really nice experience in Ontario Chrysler. Raymon is a great guy and professional salesperson. We really appreciate that we had a pretty good deal and Jeep don't let us down. Thank you! More

Friendly right to point no time wasted, easy to deal with. Wonderful experience straight up with no bs. Joe Perri was amazing to deal with and straight forward with no tricks, was even able to decide we were Wonderful experience straight up with no bs. Joe Perri was amazing to deal with and straight forward with no tricks, was even able to decide we were buying the vehicle on the phone. In fact have always been a GM guy but think I'll be buying myself a Dodge or Crysler just to able to buy it from Joe. More

Great experience This was my first used car bought at a dealership [Dodge Dart]; Marc was a great salesman- he knew the product really well, and was friendly and easy This was my first used car bought at a dealership [Dodge Dart]; Marc was a great salesman- he knew the product really well, and was friendly and easy to work with. He kept us informed during the process, and took us to the different departments and introduced us to the people we needed to talk with there. I wouldn't hesitate to recommend him for someone looking to buy a car at Ontario Chrysler. More

One of the best dealers in Ontario.. Thank you so much Raymond for your assistance.. You did a great job .. I really appreciate it .. You are the best.. 99.9 % customer satisfaction Thank you so much Raymond for your assistance.. You did a great job .. I really appreciate it .. You are the best.. 99.9 % customer satisfaction More

Lack of customer service and accountability First I would like to state that after reading all the reviews, I can't believe I am truly the only bad experience at this dealership.. I have purchas First I would like to state that after reading all the reviews, I can't believe I am truly the only bad experience at this dealership.. I have purchased many vehicles in the past from Ford, gmc, Hyundai and now for the first time dodge. My decision to go here was to purchase a good truck witch I do believe I got. It's the transaction on signing day and the follow up concerns since then. When you can't reach the salesman that sold you the vehicle then you ask for the sales manager. And then when he's unavailable you speak with the owner...at this case I believe that if Dave the owner was mentoring his sale staff then I can indeed understand why customer service is secondary in this establishment..the large list of problems with my transaction started the day I picked up my truck, some two to three weeks after signing off on the sales deal. First I had a tunneau cover requested to be installed. Not done but resolved before leaving with lots of complaining... Second I had purchased snow tires and steel rims that were to be put in the bed of the truck to take home...left without them and told they would get them to me next week.. I received them a month and a half later. Thirdly I had delivered a plate credit from previous vehicle and wished to have it applied to the new plates not done but credit was returned with yet another apology.. Fourth I had requested the financing premium to be withdrawn from my account on a Monday instead it was on Friday and cost an additional $163.00 to have it changed. The rest of my experience comes from after leaving with the vehicle Dodge Ram 1500 So total time was close to three weeks to have the transaction completed on delivery date of October 18. Till dec 2nd when the tires were eventually installed. All blame was put on suppliers and no accountability what so ever on Ontario Chrysler or it sales department or owner.. I decided to set up a meeting on December 5th, of how to proceed with my concerns of now driving in inclement weather for two to three weeks now, prior to knowing when I was to have my tires installed on the 2nd of December. The meeting was to be with sales manager Bob, sales man Marc, and owner Dave, all three I was trying to communicate with for close to a month and a half. It seemed like a way of humiliating me when I arrived I was greeted by Marc and introduced to bob and Dave for the first time in person. I was asked what my concerns where and then stopped short by dave, the owner, and was told I was asked what I wanted them to do about it as he defended his sales staff with the statement " they did there best to please me" I never once asked for anything that I never paid for in my deal. Except customer service and accountability. I then brought up the fact that the tires installed on the 2nd where already 10-15 psi low on three of the rims if they could look after that by topping them up and I could monitor them for leaking seals or faulty valves...as nitrogen was installed on my stock rims I was assuming I paid for that in the snow tires as well and that is why I brought the truck with Me that day. The best customer service I could get was being told by Dave that I would never be pleased with anything they did and that in no way shape or form would he touch my vehicle. Instead I was told " go get your nitrogen installed somewhere, anywhere else and bring me the bill and then I'll look after it" wow I said " what ever happened to good old costumer service" I was then escorted out of the building to the front door and as I stood there pleading with some sensibility for some results. Dave decided he wanted to exit the building forceably through the same door , not allowing me time to step aside or be presented with the option to step out of the way.. In all fairness the salesmen Marc was polite the entire time and I could see his look was in disbelief of what was actually transpireing during the meeting...honestly I believe he did do the best he could but was handcuffed by the inability to service a customer in an adequate and timely manner...with the exception of the face to face meeting on the 5th of dec. 90% of my correspondence was through text messages to Bob and Dave themselves and is saved in my phones storage for accountability. Other issues brought up to bob where thrown to the waste side as he was concentrating on his preparation for his vacation. Such things as futur credits for tire discounts in future purchases. Or getting me quotes for installing remote start never developed farther then me mentioning it and being told he would get back to me. Never happened..thank you.!!! I would like an apology from the dealership and also the right to return as an option if in an emergency for service and warranty work. It was clear to me when I left on the 5th that this was no longer an option to me, and I would love my privileges returned. At least then I can say I didn't go there because I choose not to... All the best to any future buyers and be fully a where of what you are getting... Customer service and accountability is always free on both ends and it was failed in this transaction... More