Ontario Chrysler Jeep Dodge Ram

Great experience This was my first used car bought at a dealership [Dodge Dart]; Marc was a great salesman- he knew the product really well, and was friendly and easy This was my first used car bought at a dealership [Dodge Dart]; Marc was a great salesman- he knew the product really well, and was friendly and easy to work with. He kept us informed during the process, and took us to the different departments and introduced us to the people we needed to talk with there. I wouldn't hesitate to recommend him for someone looking to buy a car at Ontario Chrysler. More

Lack of customer service and accountability First I would like to state that after reading all the reviews, I can't believe I am truly the only bad experience at this dealership.. I have purchas First I would like to state that after reading all the reviews, I can't believe I am truly the only bad experience at this dealership.. I have purchased many vehicles in the past from Ford, gmc, Hyundai and now for the first time dodge. My decision to go here was to purchase a good truck witch I do believe I got. It's the transaction on signing day and the follow up concerns since then. When you can't reach the salesman that sold you the vehicle then you ask for the sales manager. And then when he's unavailable you speak with the owner...at this case I believe that if Dave the owner was mentoring his sale staff then I can indeed understand why customer service is secondary in this establishment..the large list of problems with my transaction started the day I picked up my truck, some two to three weeks after signing off on the sales deal. First I had a tunneau cover requested to be installed. Not done but resolved before leaving with lots of complaining... Second I had purchased snow tires and steel rims that were to be put in the bed of the truck to take home...left without them and told they would get them to me next week.. I received them a month and a half later. Thirdly I had delivered a plate credit from previous vehicle and wished to have it applied to the new plates not done but credit was returned with yet another apology.. Fourth I had requested the financing premium to be withdrawn from my account on a Monday instead it was on Friday and cost an additional $163.00 to have it changed. The rest of my experience comes from after leaving with the vehicle Dodge Ram 1500 So total time was close to three weeks to have the transaction completed on delivery date of October 18. Till dec 2nd when the tires were eventually installed. All blame was put on suppliers and no accountability what so ever on Ontario Chrysler or it sales department or owner.. I decided to set up a meeting on December 5th, of how to proceed with my concerns of now driving in inclement weather for two to three weeks now, prior to knowing when I was to have my tires installed on the 2nd of December. The meeting was to be with sales manager Bob, sales man Marc, and owner Dave, all three I was trying to communicate with for close to a month and a half. It seemed like a way of humiliating me when I arrived I was greeted by Marc and introduced to bob and Dave for the first time in person. I was asked what my concerns where and then stopped short by dave, the owner, and was told I was asked what I wanted them to do about it as he defended his sales staff with the statement " they did there best to please me" I never once asked for anything that I never paid for in my deal. Except customer service and accountability. I then brought up the fact that the tires installed on the 2nd where already 10-15 psi low on three of the rims if they could look after that by topping them up and I could monitor them for leaking seals or faulty valves...as nitrogen was installed on my stock rims I was assuming I paid for that in the snow tires as well and that is why I brought the truck with Me that day. The best customer service I could get was being told by Dave that I would never be pleased with anything they did and that in no way shape or form would he touch my vehicle. Instead I was told " go get your nitrogen installed somewhere, anywhere else and bring me the bill and then I'll look after it" wow I said " what ever happened to good old costumer service" I was then escorted out of the building to the front door and as I stood there pleading with some sensibility for some results. Dave decided he wanted to exit the building forceably through the same door , not allowing me time to step aside or be presented with the option to step out of the way.. In all fairness the salesmen Marc was polite the entire time and I could see his look was in disbelief of what was actually transpireing during the meeting...honestly I believe he did do the best he could but was handcuffed by the inability to service a customer in an adequate and timely manner...with the exception of the face to face meeting on the 5th of dec. 90% of my correspondence was through text messages to Bob and Dave themselves and is saved in my phones storage for accountability. Other issues brought up to bob where thrown to the waste side as he was concentrating on his preparation for his vacation. Such things as futur credits for tire discounts in future purchases. Or getting me quotes for installing remote start never developed farther then me mentioning it and being told he would get back to me. Never happened..thank you.!!! I would like an apology from the dealership and also the right to return as an option if in an emergency for service and warranty work. It was clear to me when I left on the 5th that this was no longer an option to me, and I would love my privileges returned. At least then I can say I didn't go there because I choose not to... All the best to any future buyers and be fully a where of what you are getting... Customer service and accountability is always free on both ends and it was failed in this transaction... More

One of the best dealers in Ontario.. Thank you so much Raymond for your assistance.. You did a great job .. I really appreciate it .. You are the best.. 99.9 % customer satisfaction Thank you so much Raymond for your assistance.. You did a great job .. I really appreciate it .. You are the best.. 99.9 % customer satisfaction More

Great feeling We went to a dealer Thursday and bought a Grand Caravan from Marc on Friday. 1. Straight forward. You don't feel you are trapped when you work w/ h We went to a dealer Thursday and bought a Grand Caravan from Marc on Friday. 1. Straight forward. You don't feel you are trapped when you work w/ him. 2. Very friendly. Great personality feels like a friend. 3. Look after details. He is offering me a great price on the phone ( I doubt it but it was great deal we really made). He looked after my pickup. He also help me to get my missing rack after sales which I thought it is hard for a regular sales. 4. Good networking. Has done everything quickly from different sources. 5. Overall feel very friendly, helpful and detail-care person More

enjoyable, no pressure purchasing experience Melinda was very welcoming, personable, and took the time to find the truck with the options I was looking for. This was a big decision for me and I d Melinda was very welcoming, personable, and took the time to find the truck with the options I was looking for. This was a big decision for me and I didn't feel pressured to buy. Happy with my purchase & my experience searching for a new vehicle with Melinda! More

Awesome Great overall experience. Ali was extreme helpful and very knowledgable of the cars and pricing and answered every question I had for him. I would def Great overall experience. Ali was extreme helpful and very knowledgable of the cars and pricing and answered every question I had for him. I would definitely recommend him and this dealership to everybody. More

Only place to go When I take my challenger in for service I take it to the best. This is the only place that I trust to work on my vehicle, when it comes to service o When I take my challenger in for service I take it to the best. This is the only place that I trust to work on my vehicle, when it comes to service or parts I count on them to look after my car. More

Recognizing Ali Shahrawan I am writing this review to thank Ali for the wonderful service he provided my husband and I during my first car purchase. He was very knowledgable of I am writing this review to thank Ali for the wonderful service he provided my husband and I during my first car purchase. He was very knowledgable of all the different vehicles and all the features and answered every question I had. He made the process of purchasing my new car very easy and I feel great about my purchase as I absolutely love my car! I will definitely come back to Ali next time I purchase another car and have already recommended him to friends and family. Keep up the great work Ali... And thank you Ontario Chrysler for everything! More

Car fixed right! I took my car to a different chrysler previously, and they told me that there was not anything wrong with it...however I had a dashboard light come on I took my car to a different chrysler previously, and they told me that there was not anything wrong with it...however I had a dashboard light come on and it was making a clunking noise. Regardless, I took my business to Ontario and have been pleased with the result. I worked with Grant in that drivein place and he was exceptional. He seems to care about his customers and made sure that I was kept up to date about my car. Turns out that there was something wrong...maybe the other dealership didn't know how to fix it. BUT its fixed now, thank you Grant and Ontario. More

EXCELLENT SERVICE!!!!!! First time in a Chrysler dealership, Was greeted promptly by a Mr Constantine.From the get go he was very knowledgeable and was prompt into answering First time in a Chrysler dealership, Was greeted promptly by a Mr Constantine.From the get go he was very knowledgeable and was prompt into answering all the questions I had for him.Made me feel real comfortable and made my decision more easier. Was with Mr Constantine for about 20 minutes and was sold.Purchased my first jeep ever.!! 2014 wranger unlimited 4 door loving it.Great employee. More