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Northstar Ford Calgary - Service Centre
Calgary, AB
2,395 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,395 Reviews of Northstar Ford Calgary - Service Centre
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June 15, 2016
Awesome Service Took my car in with a problem with the tire and it was taken care of while I waited. I did not have to take a day of work which was great. Took my car in with a problem with the tire and it was taken care of while I waited. I did not have to take a day of work which was great. More
by MATITUS32
Verified CustomerEmployees Worked With
Fiona Rea
June 15, 2016
Improve services to meet customer needs I booked a 10:00 am appointment for a routine Service of my Ford Escape on Friday June 10th . After the paperwork was completed, I asked Lynn what ti I booked a 10:00 am appointment for a routine Service of my Ford Escape on Friday June 10th . After the paperwork was completed, I asked Lynn what time my car would be ready. She told me around 4 -4:30 pm. I told her that I needed my car at 3:00 pm to go to work. She told me that there were a lot of cars ahead of mine and I had to "wait my turn". I told her that I made an appointment so that I would have the car ready by 3:00. That gave the Service department a 5 hour window. She was not willing to help me and work with me. I was upset and stressed about how I was going to get to work that day. I also had a dent on my passenger car door and asked if I could book an appointment with the body shop for an estimate. I told her I had the Wear Care Package. She told me I had to go through my insurance company because Ford "does not cover any dents" I tried to explain to her that I purchased this package at time of sale and I had coverage. Than she continue to belittle me as if I was stupid and refused to help me. I was so upset about how I was being treated by Lynn that I went into the Dealership and complained to a Service Advisor Michael Cox. I later spoke to the Service Manager Rob Meade, and expressed my dissatisfaction with my experience with Lynn. This was the second time I received bad customer service and left angry. I believe that if the service departments in your dealerships followed your mission, Ford would be more successful in the market with repeat satisfied customers. " mission is to improve continually our products and services to meet our customers’ needs, allowing us to prosper as a business and to provide a reasonable return for our stockholders, the owners of our business" We own 3 Fords in our household. F150 truck, Escape and Focus. All purchase with the last 2 years. Improvements to the Service department would keep us as customers. Hopefully Rob Meade can manage his team and improve customer experiences in his department. More
by MVERNAROLI
Employees Worked With
Lynn Edwards
June 15, 2016
Great Experience! it was easy to work with, and completed very fast. My service advisor, Mitch Coppierters, was very professional and efficient. thank you for the great it was easy to work with, and completed very fast. My service advisor, Mitch Coppierters, was very professional and efficient. thank you for the great job. More
by WANGHLYUN
Employees Worked With
Mitch Coppieter
June 15, 2016
oil change and tire rotation Everyone was very nice and helpful. Mitch was helping me and he answered all my questions in a professional manner. I dropped my car off at 7:45am a Everyone was very nice and helpful. Mitch was helping me and he answered all my questions in a professional manner. I dropped my car off at 7:45am and it was ready for pickup at 10:00. The whole experience was efficient and pleasant from start to finish. More
by JANETDECOSTE
Employees Worked With
Mitch Coppieter
June 14, 2016
Oil change and 115 Point Inspection Oil change and filter well completed, and in addition changed air filter. 115 Point Inspection well discussed and explained. Service should have been Oil change and filter well completed, and in addition changed air filter. 115 Point Inspection well discussed and explained. Service should have been more helpful in initial report, in distinguishing critical items from overall list, recognizing that this is an old vehicle and not worth spending money on non-essential repairs. More
by taylorrl
Employees Worked With
Brittany Fjellstad
June 14, 2016
Great Service As always the service was awesome, I will continue to take my vehicles to the service center at Northstart Ford in Crowfoot. Fiona, my service advisor As always the service was awesome, I will continue to take my vehicles to the service center at Northstart Ford in Crowfoot. Fiona, my service advisor, understands what great customer service and care is, going beyond to make sure I am well taken care of. More
by Steve K
Employees Worked With
Fiona Rea
June 14, 2016
Simply "The best". Being a Fort McMurray Evacuee at the time of my visit, I received a warm welcome with compassion for the emotional state most of us where in and was p Being a Fort McMurray Evacuee at the time of my visit, I received a warm welcome with compassion for the emotional state most of us where in and was put at ease having my truck's service completed quickly and smoothly. From my greeting in the door to the warm hug of support when leaving, a service experience couldn't have been better. More
by rodder99
Employees Worked With
June 14, 2016
Oil change and seat fix Quick and easy , ordered a part and it was fixed in no time . Friendly and smart staff . Always a pleasure from buying to servicing . See you again Quick and easy , ordered a part and it was fixed in no time . Friendly and smart staff . Always a pleasure from buying to servicing . See you again More
by MHWORKMAN
June 14, 2016
Excellent service. This was the first time I took my truck to be serviced at Northstar in Calgary. Mitch, my service advisor, was very professional and efficient.The pro This was the first time I took my truck to be serviced at Northstar in Calgary. Mitch, my service advisor, was very professional and efficient.The problem was detected and resolved in no time. Thank you for the excellent service. More
by WVERONESE
Employees Worked With
Mitch Coppieter
June 13, 2016
FIONA REA IS AMAZING Always on time, top notch CSR who ensure the customer is extremely happy! She always keeps me up to date on any changes required and always makes sure Always on time, top notch CSR who ensure the customer is extremely happy! She always keeps me up to date on any changes required and always makes sure my vehicle is ready on time. Fiona goes above and beyond for the customer! More
by trixie01
Employees Worked With
Fiona Rea
