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Northstar Ford Calgary - Service Centre
Calgary, AB
2,396 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,396 Reviews of Northstar Ford Calgary - Service Centre
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October 18, 2016
Warranty work done on Ford Escape I found the experience to be generally good. Mitch communicated timelines and the nature of the work very well. There was some delay (3 days) waiting I found the experience to be generally good. Mitch communicated timelines and the nature of the work very well. There was some delay (3 days) waiting for parts. More
by JIMZIM62
Verified CustomerEmployees Worked With
Mitch Coppieter
October 15, 2016
Paid for service I did not get and told I did. Drove to Northstar Calgary Saturday morning, thinking it was first come/first serve, found out from a very accommodating Brittany that it was not, and Drove to Northstar Calgary Saturday morning, thinking it was first come/first serve, found out from a very accommodating Brittany that it was not, and managed to squeeze my 8000km service in. Left my truck. I was called to pick it up, and when I came in to pick it up, Asst Service Mgr (can't remember his name) went over service invoice with me, item by item, all good, went outside to inspect my truck, to see they did NOT rotate my tires. Went back in, explained situation to ASM and he explained to me, if there is no significant tire wear, they occasionally do not rotate. I guess I would ask, then why did the service tech not put N/R instead of checking off tire rotation as being done? I feel taken advantage of, I have full maintenance package, and question what I paid for, and really question what was and wasn't done on the whole service? I did notice after my second visit back to get tires rotated, that my Oil Life was also not reset. I called and left message with Service Mgr whom called me back and got me back in on Wed 11am and got my tires changed over. More
by Dayna
October 14, 2016
Fix of my Radio Brittany heard my concerns regarding my car radio and made suggestions and actions that fixed the problem asap. Great job on her part. My car radi Brittany heard my concerns regarding my car radio and made suggestions and actions that fixed the problem asap. Great job on her part. My car radio works 100%. More
by CDLEONG
Employees Worked With
October 14, 2016
4x4 Advance Trac Issues Awesome job, Brittany listened to my issues and took care of the problem , my truck is up and running top notch, bring on the snow !!! Thanks... Awesome job, Brittany listened to my issues and took care of the problem , my truck is up and running top notch, bring on the snow !!! Thanks... More
by FOZZIBEAR69
Employees Worked With
October 13, 2016
Customer service Brittany was awesome and very plesant. My vehicle was finished quickly and i like that they dont pressure you to get a bunch of things done:) Brittany was awesome and very plesant. My vehicle was finished quickly and i like that they dont pressure you to get a bunch of things done:) More
by RED_DODGER
Employees Worked With
October 13, 2016
Tire Swap Called on a Friday of a snowy day to see if we could get our Escape in to have the winter tires put on as we were headed to the mountains. We were ab Called on a Friday of a snowy day to see if we could get our Escape in to have the winter tires put on as we were headed to the mountains. We were able to get it in for the following morning. was much appreciated. More
by SHERRYWARRINGTON
October 13, 2016
recall Good service and staff very accomidating and your location woks well for me with excellent bus service to and from my residence. Good information as Good service and staff very accomidating and your location woks well for me with excellent bus service to and from my residence. Good information as well More
by GSRLYNNE
Employees Worked With
Cassandra
October 13, 2016
6 month routine maintenance // body work estimate Mitch Coppieters was very professional and helpful in ensuring the required maintenance was done on my Escape to maintain it in top condition for wint Mitch Coppieters was very professional and helpful in ensuring the required maintenance was done on my Escape to maintain it in top condition for winter. He also arranged for the body shop to inspect damage at my request and give an estimate while the vehicle was already there. This saved me a lot of time and provided me with timely expert advice. I was also able to visit with the parts dept. while there and get good advice regarding choice of wheels for winter tires. Thank you. I will be back in spring for service on both my vehicles. More
by RST
Employees Worked With
Mitch Coppieter
October 12, 2016
Great Experience Returning to Ford after 10 years in BC and my first visit, although on a recall item, was very professional and informative. I am very impressed and w Returning to Ford after 10 years in BC and my first visit, although on a recall item, was very professional and informative. I am very impressed and will continue to use Crowfoot Ford services for future maintenance service. More
by K2396629
Employees Worked With
Fiona Rea
October 12, 2016
Exceptional service - highly recommended! From the moment I drove in to the shop the staff went above and beyond to make sure it was a great experience. The work was excellent and quick, staf From the moment I drove in to the shop the staff went above and beyond to make sure it was a great experience. The work was excellent and quick, staff were very friendly and knowledgeable. Since I came in for something small, they didn't even charge me for labour! I have been to numerous dealerships and body shops, but none of them come close to North Star Ford in Calgary, Highly, highly recommended! More
by akotadia97
Employees Worked With
