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Northstar Ford Calgary - Service Centre
Calgary, AB
2,396 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,396 Reviews of Northstar Ford Calgary - Service Centre
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November 16, 2018
Oil Change This is my first experience with NorthStar. I just went in for an oil change but was able to schedule the service easily and in a very timely fashion This is my first experience with NorthStar. I just went in for an oil change but was able to schedule the service easily and in a very timely fashion. Was greeted by a friendly and helpful service writer. The work was done while I waited, so very efficient.. More
by BJ
Verified CustomerEmployees Worked With
Jennifer Chouinard
November 16, 2018
Totally impressed Friendly, courteous staff. Work was done promptly and properly. All the work done was on warranty and was a very seamless process. Thank you very much Friendly, courteous staff. Work was done promptly and properly. All the work done was on warranty and was a very seamless process. Thank you very much. More
by SMKYHTS
Employees Worked With
November 15, 2018
Good service It is a very busy place with polite staff and efficient services. it is easy to make an appointment. They are informative and a good follow up. The op It is a very busy place with polite staff and efficient services. it is easy to make an appointment. They are informative and a good follow up. The open hours and location are convenient. More
by WUWILLIAMCHEN
Employees Worked With
November 13, 2018
Courteous, fast service. Thanks Northstar! Always treated well at Northstar. Oil change and regular service were great as usual and they put a new battery in for me. I always come to Norths Always treated well at Northstar. Oil change and regular service were great as usual and they put a new battery in for me. I always come to Northstar. More
by TMCNEILL0
Employees Worked With
Fiona Rea
November 12, 2018
Awesome ! I brought my car in to have my tyres swapped and to have an oil change done. Brittany checked me in. She was very professional and prompt. Liane was m I brought my car in to have my tyres swapped and to have an oil change done. Brittany checked me in. She was very professional and prompt. Liane was my go to contact if I needed anything. Overall I was very pleased and happy with the service. Keep up the great work ! More
by FROSTYFEET
November 12, 2018
staff friendly and helpful Service Associate kept me informed at when dropping off the work that was to be done and contacted us when the vehicle was ready for pick up Service Associate kept me informed at when dropping off the work that was to be done and contacted us when the vehicle was ready for pick up More
by MBALAK
November 12, 2018
Excellent service The estimate was prepared very quickly and I was told when my vehicle would be ready.. Fiona always takes me to the coffee room and gets coffee for m The estimate was prepared very quickly and I was told when my vehicle would be ready.. Fiona always takes me to the coffee room and gets coffee for me while I wait for the shuttle. When I pick up my vehicle she has it brought to the door. I am about to turn 90 years of age and have had both my hips replaced so I appreciate her help' She is very helpful to all customers. The cost was a little under the estimate always makes a customer happy. Don More
by DZABEL
Employees Worked With
Fiona Rea
November 09, 2018
Professional and caring service staff and workmanship Service advisor Liane was professional, thorough and caring. Work was completed in a timely manner. I am completely satisfied. I will continue to use Service advisor Liane was professional, thorough and caring. Work was completed in a timely manner. I am completely satisfied. I will continue to use Northstar Ford for service of my F150 Lariat. More
by BONIHAMI
Employees Worked With
November 09, 2018
Customer has to source parts ? This review was initially written 6months ago I am going to start off by saying that this review isn't for me. It's for my dad as he is too proud This review was initially written 6months ago I am going to start off by saying that this review isn't for me. It's for my dad as he is too proud to do it himself. My dad bought a truck from Northstar just over a year ago with a Tonneau cover. The locking mechanism on the cover stopped functioning correctly, and my dad has been attempting to have the service department take a look at it, but there has been little to NO response. Now that I am looking for a truck I am very hesitant in looking at anything in their lot if this is how things are handled. Update on this as of November 8th, 2018 My father went back to get this dealt with a while again at least a few months. The service manager and parts people took pictures, and my father expected some action to be taken place in after this. Then Informing him that Ford had cut ties with the company that makes the tonneau cover. So there is no access to parts. We went to a small outfit today (11/8/18) to just see if there was a fix. Surprise Suprise the small retailer had the part just laying around? A large dealer such as Northstar is unable to get a minor part but a small retailer can? The customer should not be responsible for sourcing parts REGARDLESS of whether or not the company has ties or not. More
by Ben124
Employees Worked With
Warren Carrol, Rob Meade
November 08, 2018
Change tires The extra effort, mainly in the area of customer service, by my service advisor, Brittany Fjellstad, was very good. It alleviated couple of unseen pr The extra effort, mainly in the area of customer service, by my service advisor, Brittany Fjellstad, was very good. It alleviated couple of unseen problems to my total satisfaction. More
by TEEGLON1
Employees Worked With
