Northstar Ford Calgary

Thorough, Pleasant and Efficient Cassandra received my truck a day early, (My choice to drop it off) informed me that my appointment wasn't until tomorrow (Which I already knew). She Cassandra received my truck a day early, (My choice to drop it off) informed me that my appointment wasn't until tomorrow (Which I already knew). She was very thorough on my check in steps and then called me back later in the day to say they had finished my vehicle. Very well done. More

Checking catalytic convertors. Having acceleration concerns which are related to the catalytic convertors plugging and placing back-pressure on the transmission. Problem solved pri Having acceleration concerns which are related to the catalytic convertors plugging and placing back-pressure on the transmission. Problem solved price to repair extremely high so didn't. More

No surprises I had brought my car in for regular service but hadn't made an appointment. Cassandra let me know they would do their best but because they were very I had brought my car in for regular service but hadn't made an appointment. Cassandra let me know they would do their best but because they were very busy she couldn't promise a time. She kept me updated about the status of the work on my car and it was done before the end of the day and the bill was exactly as she led me to expect. More

Service My experience here was great. I dealt with Brittany, she was very pleasant and kept me up to date with everything going on with the car. Will recommen My experience here was great. I dealt with Brittany, she was very pleasant and kept me up to date with everything going on with the car. Will recommend this dealership to others. More

Service This was repeat service for an issue that happened after my regular service. Fiona helped to get it resolved to the best of her ability. This servic This was repeat service for an issue that happened after my regular service. Fiona helped to get it resolved to the best of her ability. This service was longer than normal as the parts needed to brought in from the US. When I picked it up, Rob Meade (Service Manager) was there to greet me and walk me through my service. Due to the length the vehicle was in due to the parts, Rob & Fiona went out of their way to make sure I was happy. More

Friendly and helpful Awesome staff to deal with. Everyone was friendly and helpful. I would recommend Northstar to anybody looking for a vehicle. Service department was gr Awesome staff to deal with. Everyone was friendly and helpful. I would recommend Northstar to anybody looking for a vehicle. Service department was great as well. More

First Oil Change Just get my first oil change done. Overall the service is great, fast and get it done on time. Instruction is clear. Will visit again. Just get my first oil change done. Overall the service is great, fast and get it done on time. Instruction is clear. Will visit again. More

Oil change Got me in quickly and out as promised. Very friendly service when I first pulled in and had my light inspection. Also very friendly woman at the count Got me in quickly and out as promised. Very friendly service when I first pulled in and had my light inspection. Also very friendly woman at the counter. I can’t remember either name. More

Differential Leak Repair Really quick dropping off the vehicle this morning. Warranty repairs were completed in less time than quoted. No issues or concerns so far. Fiona i Really quick dropping off the vehicle this morning. Warranty repairs were completed in less time than quoted. No issues or concerns so far. Fiona is always great to deal with. More

An Excellent Customer Experience A quick shout out to Kevin Wilson who took care of my warrenty claim in a highly professional way. He made my problem his problem and got my vehicle A quick shout out to Kevin Wilson who took care of my warrenty claim in a highly professional way. He made my problem his problem and got my vehicle fixed without issue or stress on my part . This is the kind of after sales service I have come to expect from North Star Ford and Kevin did not dissapoint. WELL DONE to all the folks that worked on my Explorer, we very much appreciate all you did to get our issues resolved to our complete satisfaction. More