Northstar Ford Calgary

Great first experience This was my first time taking my new to me Ford in for service. It was excellent from start to finish. My service advisor kept me informed the entire This was my first time taking my new to me Ford in for service. It was excellent from start to finish. My service advisor kept me informed the entire time. The shuttle driver ( can’t recall his name ) was very friendly. More

Excellent Staff are friendly and helpful! They ensure customer satisfaction and they care about the quality of their work. For my family, information is the key Staff are friendly and helpful! They ensure customer satisfaction and they care about the quality of their work. For my family, information is the key; they ensure that you are fully aware of the work needed, other than why you brought it in before starting maintenance/service. More

Ford Escape recall Very happy with Rob, Barb and Desiree in getting the parts I needed quickly for my recall as I did have a leake. Keep up the excellent service as I wi Very happy with Rob, Barb and Desiree in getting the parts I needed quickly for my recall as I did have a leake. Keep up the excellent service as I will certainly be a return customer as each one showed concern and professionalism in getting my problem solved. More

three month`s to repair two small factory paint defects! I like Ford products but this dealer ship has not helped Ford promote the company brand,by showing no compassion for their small customer or concern u I like Ford products but this dealer ship has not helped Ford promote the company brand,by showing no compassion for their small customer or concern until they receive a poor review,then and only then will you hear from them. They might take care of their corporate customers differently but I suspect that the backbone of any company is the customer that makes a vehicle purchase every three to five years. More

Friendly and Efficient It was my first time taking my vehicle to be serviced at Northstar Ford and everyone I came across was friendly and professional especially for 7:00am It was my first time taking my vehicle to be serviced at Northstar Ford and everyone I came across was friendly and professional especially for 7:00am! Brittany was great and quickly got everything setup and explained the details of my plan! More

Vehicle Maintenance I love the dealership and I love my service advisor Fiona... Fiona is super friendly and totally awesome... Always a great experience at NorthStar For I love the dealership and I love my service advisor Fiona... Fiona is super friendly and totally awesome... Always a great experience at NorthStar Ford... More

Vehicle Recall Service on 2010 Ford Escape Recently, Northstar Ford Calgary provided excellent service on a vehicle recall for fuel delivery module flange replacement on my 2010 Ford Escape. W Recently, Northstar Ford Calgary provided excellent service on a vehicle recall for fuel delivery module flange replacement on my 2010 Ford Escape. When some additional service was required as follow-up to the fuel delivery module flange replacement, Northstar Ford Calgary responded very quickly, professionally and effectively. During the additional service the Company completed a detailed analysis of the vehicle to ensure that any potential problems related to the fuel delivery module flange replacement were identified and resolved if necessary. All of this work was done as part of the vehicle recall service without charge. Cassandra Walker was the Service employee who coordinated all of the required work and related schedules. She was always very polite, friendly and professional. I extend my full thanks and gratitude to Northstar Ford Calgary and the Company's professional staff for the excellent services which were completed. More

Chaotic Took my truck in to repair an issue I discovered two days after purchasing it from the used dept. After fighting with that department to cover the rep Took my truck in to repair an issue I discovered two days after purchasing it from the used dept. After fighting with that department to cover the repair, I was told on arrival that they hadn't received any information from used and that it would have to wait on their approval. Once the truck was in the they couldn't find the problem I had diagnosed, and instead of digging deeper to find a root of the problem, they just tossed me the keys. While the truck was at the dealership they were supposed to coordinate to have a door ding repaired as well. This was not completed. Finally, when I went to retrieve my truck, I found it parked so tightly with another customers vehicle that I could barely even get in, and a fresh scratch on the door handle from that fine park job. So, I'm left with an intermittent issue, a door ding, a new scratch and a day without my truck. I certainly won't bother to take my truck back, or make any future purchases there. I would tag the service advisor who tossed me the keys, but she was in such a rush I never got her name. More

Car Service They gave me a place to work while I waited for my car to be serviced. This was most helpful as my lap top needed to be plugged in. They gave me a place to work while I waited for my car to be serviced. This was most helpful as my lap top needed to be plugged in. More

Truck service Fiona received the truck for service. She was fast, efficient and thorough. I would highly recommend this location as I have had nothing but great ser Fiona received the truck for service. She was fast, efficient and thorough. I would highly recommend this location as I have had nothing but great service here. More