Northstar Ford Calgary

Prompt, courteous & speedy service. I was met immediately by a service rep on day of my appointment. She processed the necessary paperwork and then advised me my car had a recall and wo I was met immediately by a service rep on day of my appointment. She processed the necessary paperwork and then advised me my car had a recall and would order the necessary part. I waited in the customer lounge and the service rep came back after a reasonable period of time to tell me my car was ready. She then escorted me to the cashier and went through what had been done to my car, the final price and also informed me they would call me when the recall part arrived so I could schedule an appointment. Very courteous and professional. More

Services I was charged labour for a service I believe the technician could have avoided. Otherwise service staff were professional and courteous. I got my veh I was charged labour for a service I believe the technician could have avoided. Otherwise service staff were professional and courteous. I got my vehicle back within the time frame promised More

tire switch and repair It is always a pleasant visit. Great service and hospitality. They are very friendly and efficient. I have also enjoyed my vehicle and the regular mai It is always a pleasant visit. Great service and hospitality. They are very friendly and efficient. I have also enjoyed my vehicle and the regular maintenance. More

OIl change and recall An emissions recall check was done. Parts are to be ordered and I will be notified when they arrive. Happy they are fixing it appropriately. An emissions recall check was done. Parts are to be ordered and I will be notified when they arrive. Happy they are fixing it appropriately. More

First Service Appointment at Northstar Ford Calgary I recently purchased an older Ford vehicle through private sale. The vehicle is equipped with keyless entry however the person I purchased the vehicle I recently purchased an older Ford vehicle through private sale. The vehicle is equipped with keyless entry however the person I purchased the vehicle from did not know the code. Brought it to Northstar Ford in an attempt to find out the code. With some research and crawling around in the vehicle Brittany was able to provide the code to me. I followed up with booking the vehicle in for service/inspection, in which the service was again very quick and friendly. More

Verry good service. Got me in on a Sat with out an appointment for an oil change and tire rotation. Truck was done quickly and price seems to be ok. Got me in on a Sat with out an appointment for an oil change and tire rotation. Truck was done quickly and price seems to be ok. More

Service was good Hello, Everything was completed to my satisfaction. When booking the appointment for Saturday I was told on the phone the service isn't guaranteed t Hello, Everything was completed to my satisfaction. When booking the appointment for Saturday I was told on the phone the service isn't guaranteed to be 79 minutes though it will be very quick if you are the first one in. I brought my F150 in right away when Northstar opened though still needed to wait for 4 hours. More

Recommended some very high cost maintenance that wasn't requ Dropped off my 2012 F150 for a tune up and to check a "leak" on the left hand turbo that had been noticed when I was previously in for a service and o Dropped off my 2012 F150 for a tune up and to check a "leak" on the left hand turbo that had been noticed when I was previously in for a service and oil change. I was quoted a total of $6,200 to fix "oil leaks" on the turbo and various other locations on my engine. Though friendly, the service representative didn't have any answers when I asked for more information, i.e., severity of the "leaks", prioritization to help cushion the blow of the cost, i.e., what really needed to be done? (Note that I've never had to top up oil between changes nor noticed any oil in my driveway or parking spot at work). I went and got a second opinion with a mechanic I trusted and yes, I had some minor oil leakage, but nothing that would warrant wholesale replacement of the turbo and the various other components I was quoted. They shampooed the engine, and we'll check how much oil has really leaked in another two weeks. I bought my vehicle at North Star and had a decent experience, and also serviced it there periodically with good service, but this experience was too much (literally and figuratively). I won't be back. More

First oil change and service I have two Ford vehicles, an Escape and a Focus, both are serviced at Northstar Ford. I have found the staff efficient, friendly and providing an exce I have two Ford vehicles, an Escape and a Focus, both are serviced at Northstar Ford. I have found the staff efficient, friendly and providing an excellent customer service experience. More