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Northstar Ford Calgary
Calgary, AB
2,687 Reviews
Northstar Ford Calgary Inc is a Ford dealership located in the Northwest in the Crowfoot area who proudly serve the City of Calgary and the surrounding communities.
The people of Northstar Ford are passionately committed to doing everything possible to keep our customers keys in their hands as many minutes a year as possible in order to live their lives. Their first and foremost goal at Northstar Ford Calgary is to make your car-shopping experience to be the best. You will quickly discover the entire staff knowledgeable in all things automotive especially in the Calgary area.
They proudly offer the very best in new and pre-owned vehicles at Northstar Ford Calgary. They maintain an easy-to-use searchable online inventory for customers to start their search, Or talk to the sales personnel, instead, to find that used vehicle of your dreams. Already own a car and looking to keep it running? Bring it to our expert car service . No job is too big or too small for them. Finally, chat with their financial department. They’ll make sure you get the right car loan or lease for your budget.
They look forward to serving you in all your automotive needs at Northstar Ford Calgary!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,687 reviews
April 18, 2018
Worst service I’ve had. The service advisor that I first chatted with when bringing my vehicle in was very rude and not helpful at all. I was promised items to be done and it The service advisor that I first chatted with when bringing my vehicle in was very rude and not helpful at all. I was promised items to be done and it did not happen yet I was charged for it. When I brought up the complaint I was told they would cut the cost in half yet they still didn’t do the promised work and had to pay because of excuses. This not the first time I have had a bad experience at NorthStar, it has been every time. I will not be purchasing a ford again due to the experience I have had here. I will not ever be back to this dealership. I have own all the major brands and have had great experiences with the others. This is a service industry and the level of expertise I received was rediculous. The mechanic’s comments for what might be wrong with my vehicle were very vague and did not go into any detail. The worst place to bring your vehicle. I will share my experience with everyone I know and will be adding my review to the google review. Horrible!! More
by KEIRANJMH
Verified CustomerEmployees Worked With
Not sure of the individuals names.
April 18, 2018
Cassandra was friendly, informative and efficient! The service time for my tire and oil change was quick and Cassandra came to get me once service was completed. The service time for my tire and oil change was quick and Cassandra came to get me once service was completed. More
by MARRYVANDERKOOI
Employees Worked With
Cassandra Walker
April 18, 2018
Recall repair A recent recall for Ford Escapes was fixed quickly and efficiently by the friendly service staff at North Star. Highly recommend this dealership and s A recent recall for Ford Escapes was fixed quickly and efficiently by the friendly service staff at North Star. Highly recommend this dealership and service department. More
by MONIQUE.GIBEAU
Employees Worked With
April 17, 2018
Fast, friendly, right They are efficient and get the job done the first time. We have never had to come back for faulty repairs and we always can get a time that works for They are efficient and get the job done the first time. We have never had to come back for faulty repairs and we always can get a time that works for us. They always give us what we need for the work done and nothing over what the car doesn't new. Catching any issues before they become issues. The dealer ship as a whole works like a well oiled machine and we're happy to keep coming back More
by IKYOUKO1
Employees Worked With
Clayton Rivet, Nathan Epp, Mike Issa, Shelly Moulton, Ray Jeffrey
April 17, 2018
Oil change ,tire fix Able to book appt within a day. Service very good,staff always explain things well. Picked vehicle up in few hours. Always have my vehicle serviced t Able to book appt within a day. Service very good,staff always explain things well. Picked vehicle up in few hours. Always have my vehicle serviced there. More
by c.parkinson
Employees Worked With
April 17, 2018
Friendly and appreciated the communication afterwards. Friendly and easy process. Had me in and out quickly. Still waiting for a quote on my side window to determine if I will get it fixed there. Friendly and easy process. Had me in and out quickly. Still waiting for a quote on my side window to determine if I will get it fixed there. More
by AO
Employees Worked With
April 17, 2018
Smooth and professional service Very positive experience. The work was done professionally and the price was just right. I would recommend anytime . Shuttle and closeness of public Very positive experience. The work was done professionally and the price was just right. I would recommend anytime . Shuttle and closeness of public transit makes it easier as well. More
by MB
Employees Worked With
April 17, 2018
New vehicle. Great service New vehicle.Branden and the team were very helpful and kept me informed every step of the way on the build of my new Explorer. New vehicle.Branden and the team were very helpful and kept me informed every step of the way on the build of my new Explorer. More
by ELDERKI
Employees Worked With
Tanya Letendre, Adam Darwiche, Brandon Crickmore
April 16, 2018
Ford Recall notice Had me in and out quickly. Northstar checked and ensured the issue that Ford Canada had contacted me about was not an issue on my vehicle. Had me in and out quickly. Northstar checked and ensured the issue that Ford Canada had contacted me about was not an issue on my vehicle. More
by KIMINGRAM44
Employees Worked With
Fiona Rea
April 16, 2018
More repairs after simple repairs and poor customer service Took my Ford Escape in for a check engine light and tire pressure sensor light that comes on periodically. Was told we needed a tune up and we also di Took my Ford Escape in for a check engine light and tire pressure sensor light that comes on periodically. Was told we needed a tune up and we also did a detailing as we were selling the vehicle to our son. $1800 later and a few days later the instrument cluster stopped working. We were told this had to be replaced and another $736 later it was done. We did not even leave the dealership and the remote car starter did not work. It had worked that morning to start the car. Another trip back to North Star Ford and we were told the control module for the remote car started was not working and they refused to fix this unless we wanted to pay for it. Rob Meade the service director took no reponsibility for any of these obvious repairs and the fact that all this happened after the work was done. Unfortunately none of this can be proved but it seems rather strange that a simple repair has caused all the other problems. We no longer have a remote car starter and very costly repairs. I would like to add that we had just purchased a 2017 Ford Edge from this dealership. More
by D.MCGREGOR
