Northstar Ford Calgary

Difficult review I brought my SUV in a for a small brake squeak when reversing. Tech machined rear rotors. Squeak came back the following day. Took it back, they machi I brought my SUV in a for a small brake squeak when reversing. Tech machined rear rotors. Squeak came back the following day. Took it back, they machined the front brakes. Obvious they really didnt have a clue where this is coming from. Picked up the SUV, go down the road and a real loud howling coming from front brakes. Took it back again. So far Im out over $300, squeak is gone but now more issues with the brakes that I have not had before I brought it in. They blame the front caliper and also told me the rotor machining left a lip on the all the rotors and I need new ones. So first caliper they installed failed, so they had to order another one. Some of this was under warranty and some was not. I understand that not all repairs will go smoothly and I judge the company on what they do when a mistake happens. Total time to get this repairs was about 3 weeks although some of that time was on me as I could not always get the SUV back the next day. What started out to be a simple brake squeak in reverse end up with a new caliper, 4 new rotors and pads. I truly believe they worked very hard to get this resolved, it ended up costing me more money that it should and the rest fell under warranty. I gave it 4 stars mainly because the service adviser, Jen, was awesome in this whole process, but I have to give the initial tech a zero and the last tech a 5 for finding the issue. Its difficult to point blame as it does no one any good. I appreciate they fixed it, brakes feel good, Im out over $400 but got 4 rotors, 2 front pads and a caliper and lots of frustration. More

Overall good The entire process was good and professional. They have serviced my car in timely manner and addressed any concerns i had. They made sure that my car The entire process was good and professional. They have serviced my car in timely manner and addressed any concerns i had. They made sure that my car was fixed properly. More

Awesome and brilliant services Truly, I would recommend this team as they are doing the tasks and services in a seamless manner. Hassle free and direct to the point approach. Truly, I would recommend this team as they are doing the tasks and services in a seamless manner. Hassle free and direct to the point approach. More

Routine Maintenance Checkup Have been enjoying my 2017 Escape and love that I get treated royally by my service bud Liane and the team when i come in for a checkup. Have been enjoying my 2017 Escape and love that I get treated royally by my service bud Liane and the team when i come in for a checkup. More

Beyond expectations I took my truck n for detailing as I am unable to do it myself and was blown away by the way my truck looked when I got it back. It was in showroom co I took my truck n for detailing as I am unable to do it myself and was blown away by the way my truck looked when I got it back. It was in showroom condition. I had priced out detailing packages at other places like Bubbles car wash and was looking at $300 plus for detailing. I happened to hear an ad on the radio for Northstar Ford' s detailing package and decided to give them a try. I am very glad I did. For $176 and change (including taxes), I got a truck that looked like I just drove it off the lot. My service advisor, Cassandra was very easy to deal with and was honest with me in everything so there were no unexpected surprises. Cassandra also set me up with the auto body side of things so I could get a quote for repairing the nice dent in the back corner of my box that someone graciously gave me in a parking lot! The quote was below my estimate, which was a pleasant surprise. Northstar Ford just became my go to place for service and repairs. Hopefully will be where I buy next truck as well. More

Regular service and addressing customer concerns Hi, I would recommend the service department at Northstar Ford. They do a great job in making sure that customer needs and concerns are addressed in a Hi, I would recommend the service department at Northstar Ford. They do a great job in making sure that customer needs and concerns are addressed in a timely manner. Even though this is a bust centre, one-to-one needs are met. However, mechanics need to be timely managed, they do their best in keeping up with the standard and specification to service requirement. My 5+ years at this centre are still going smooth. Brittany was curtious and provided timely help in addressing my concerns that I had shared with her regarding my service 2 weeks ago. Also, the tech support was helpful in resetting my digital entry code that was not synced from the beginning which is now very handy. Thank you. More

Oil change My service advisor, Cassandra, provided great service and was knowledgeable. I would recommend that you have a quick service lane dedicated for those My service advisor, Cassandra, provided great service and was knowledgeable. I would recommend that you have a quick service lane dedicated for those customers looking for alternative fast and economical service. More

Service advisor, Brittany, was the best. We had car trouble just before going to UK for 3 weeks. Brittany was great in a stressful time. She was methodical gathering info to troubleshoot the We had car trouble just before going to UK for 3 weeks. Brittany was great in a stressful time. She was methodical gathering info to troubleshoot the problem, with 7hr time difference, only communication option was email. Cost of repeat failure of evap canister and sensors was disappointing but Brittany’s efforts to communicate and attitude towards service made us feel valued and informed. The assumption is that certifications are current or at least closely supervised by those that are. The cost of diagnostics and replacing evap canister and sensors every 60,000 Km is not acceptable. If this was due to technician error or omission that’s bad, worse if design flaw. More

Friendly and went above my expectations I brought my Escape in for a routine maintenance (I purchased the extended warranty package when I purchased my vehicle from Northstar Ford). I menti I brought my Escape in for a routine maintenance (I purchased the extended warranty package when I purchased my vehicle from Northstar Ford). I mentioned to Cassandra that the back hatch was loose when I pulled the hahdle to close it. It was not covered under warranty but they were kind and fixed it for me at no charge! More

As usual great service Booking an appointment is easy - most times they can fit me in next day or when convenient for me - they have a shuttle but I take the free c train ti Booking an appointment is easy - most times they can fit me in next day or when convenient for me - they have a shuttle but I take the free c train tickets to get down town where I work then back to crowfoot to collect my truck - they do the work no fuss no hassle as I have a service plan - perfect More