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Northstar Ford Calgary
Calgary, AB
2,687 Reviews
Northstar Ford Calgary Inc is a Ford dealership located in the Northwest in the Crowfoot area who proudly serve the City of Calgary and the surrounding communities.
The people of Northstar Ford are passionately committed to doing everything possible to keep our customers keys in their hands as many minutes a year as possible in order to live their lives. Their first and foremost goal at Northstar Ford Calgary is to make your car-shopping experience to be the best. You will quickly discover the entire staff knowledgeable in all things automotive especially in the Calgary area.
They proudly offer the very best in new and pre-owned vehicles at Northstar Ford Calgary. They maintain an easy-to-use searchable online inventory for customers to start their search, Or talk to the sales personnel, instead, to find that used vehicle of your dreams. Already own a car and looking to keep it running? Bring it to our expert car service . No job is too big or too small for them. Finally, chat with their financial department. They’ll make sure you get the right car loan or lease for your budget.
They look forward to serving you in all your automotive needs at Northstar Ford Calgary!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,687 reviews
July 16, 2018
Excellent Service Efficient service. Northstar knows what to do and gets it done. The service is professional and courteous. The shuttle drivers are excellent. I would Efficient service. Northstar knows what to do and gets it done. The service is professional and courteous. The shuttle drivers are excellent. I would recommend Northstar Ford. More
by EGROZIC
Verified CustomerEmployees Worked With
July 16, 2018
New F150 - Microphone not working on delivery date. My new F150 was delivered to me with the microphone not working from the get-go. I took it in to service centre on Mon Jul 9 and they were not able to My new F150 was delivered to me with the microphone not working from the get-go. I took it in to service centre on Mon Jul 9 and they were not able to diagnose the problem. They sent an email to Ford and I had to bring the vehicle in again on Thu Jul 12 to perform a "Pinpoint Test", I believe. Fortunately the problem was resolved on the second visit by replacing the microphone. My view is as follows: 1. Being a new vehicle the problem should have been detected by the Northstar during PDI. 2. Surely a Pinpoint Test should be a standard protocol and vital element of the diagnostic process and should not be necessary to refer the problem to Ford. 3. In my view, logically there could only be 3 main problem areas: Hardware, Software or Connectivity. I'd expect the hardware and connectivity to be relatively easy to test and instinctively I would have started off by testing the microphone because that was were the symptom presented, being totally unresponsive. The problem was also common to the phone and navigation systems. The service consultants that I dealt with were very polite, pleasant and professional. More
by CRAIGSTEPHENS.SR
Employees Worked With
July 13, 2018
Always Positive and Outgoing with her customers We use Northstar Ford for our fleet service needs and I would say she is one of the reasons main we are so happy with the arrangement. We use Northstar Ford for our fleet service needs and I would say she is one of the reasons main we are so happy with the arrangement. More
by Steve
Employees Worked With
July 13, 2018
Not organized I had a new windshield installed at this location. When I took my truck into another location to get an oil change I had them look at a piece of cowli I had a new windshield installed at this location. When I took my truck into another location to get an oil change I had them look at a piece of cowling that had popped up. The dealership said they couldn't fix it because it was broken during the installation of my windshield, but I should take it back to where windshield was installed to have it fixed (Northstar ford) When I returned to this northstar ford the said they would cover it under warranty, but part needed to be ordered. After two weeks they called to say part had arrived and to book the appointment (which I did). I got another call a week or so later giving same info a d asking to book an appointment (to which I stated o already had). Later on, I had to change the appointment date to two days after the original appointment. To my surprise I got an email reminder for the original date of appointment. I called to confirm that this was an error and that I was still booked in for my actual appointment. They said yes, but then I got a call after the date of the original appointment saying that I had missed my appointment. By this point I was getting quite frustrated telling them I had cancelled and moved that appointment. They once again confirmed that I had an appointment the next day (as planned). They are very scattered at this location. Nothing seems to get done right the first time. Only positive is that their mistake was fixed, and person who inputted that i had dropped off my truck was efficient and kind. I wouldn't recommend this dealership to anyone. More
by Ford Calgary
Employees Worked With
Unsure. You can look it up.
July 12, 2018
Difficult review I brought my SUV in a for a small brake squeak when reversing. Tech machined rear rotors. Squeak came back the following day. Took it back, they machi I brought my SUV in a for a small brake squeak when reversing. Tech machined rear rotors. Squeak came back the following day. Took it back, they machined the front brakes. Obvious they really didnt have a clue where this is coming from. Picked up the SUV, go down the road and a real loud howling coming from front brakes. Took it back again. So far Im out over $300, squeak is gone but now more issues with the brakes that I have not had before I brought it in. They blame the front caliper and also told me the rotor machining left a lip on the all the rotors and I need new ones. So first caliper they installed failed, so they had to order another one. Some of this was under warranty and some was not. I understand that not all repairs will go smoothly and I judge the company on what they do when a mistake happens. Total time to get this repairs was about 3 weeks although some of that time was on me as I could not always get the SUV back the next day. What started out to be a simple brake squeak in reverse end up with a new caliper, 4 new rotors and pads. I truly believe they worked very hard to get this resolved, it ended up costing me more money that it should and the rest fell under warranty. I gave it 4 stars mainly because the service adviser, Jen, was awesome in this whole process, but I have to give the initial tech a zero and the last tech a 5 for finding the issue. Its difficult to point blame as it does no one any good. I appreciate they fixed it, brakes feel good, Im out over $400 but got 4 rotors, 2 front pads and a caliper and lots of frustration. More
by Kazz
Employees Worked With
Jen Chouinard
July 12, 2018
General Service Call Another great job done by the Northstar Team....always treated royally by Fiona and Brittany. The Service work has always been first class. Thanks No Another great job done by the Northstar Team....always treated royally by Fiona and Brittany. The Service work has always been first class. Thanks Northstar More
by DEAN.TUTTLE
Employees Worked With
July 12, 2018
Poor communication and service I was not impressed with service, communication and follow through regarding work to be done. Overall poor attitudes in service department with lack I was not impressed with service, communication and follow through regarding work to be done. Overall poor attitudes in service department with lack of concern. More
by MICHAEL.HUGGINS
Employees Worked With
George Thorne
July 11, 2018
Overall good The entire process was good and professional. They have serviced my car in timely manner and addressed any concerns i had. They made sure that my car The entire process was good and professional. They have serviced my car in timely manner and addressed any concerns i had. They made sure that my car was fixed properly. More
by Anonymous
Employees Worked With
Cassandra Walker, Sam Darwiche, Brett Barrow, Kevin Rozon
July 10, 2018
Awesome and brilliant services Truly, I would recommend this team as they are doing the tasks and services in a seamless manner. Hassle free and direct to the point approach. Truly, I would recommend this team as they are doing the tasks and services in a seamless manner. Hassle free and direct to the point approach. More
by GODFERYLICAYAN
July 10, 2018
Routine Maintenance Checkup Have been enjoying my 2017 Escape and love that I get treated royally by my service bud Liane and the team when i come in for a checkup. Have been enjoying my 2017 Escape and love that I get treated royally by my service bud Liane and the team when i come in for a checkup. More
by bruce20
Employees Worked With
