Northstar Ford Calgary

Frustrating! The service girl I spoke with while booking my appointment was extremely rude and didn’t like that I had questions about prices. It’s a consistent 6 d The service girl I spoke with while booking my appointment was extremely rude and didn’t like that I had questions about prices. It’s a consistent 6 days to get your vehicle booked in, even when you can’t drive your vehicle. The service girl told me to go to Cochrane instead and gave me incorrect information that their dealership is 10 mins from Crowfoot. The way the dealership books the appointments makes you leave your car there for the whole day- that is really inconvenient especially after waiting for 6 days to get in. They also lost or misplaced the part that I had on order, so I had to get it reordered. This whole experience was really time consuming, very frustrating, and solidified my distaste of Ford products. The competing dealerships in the Crowfoot area have lower labour rates, take actual service appointment times and a guaranteed pickup time. I bought my Edge from this dealership, and had previously serviced my Focus there years ago. I won’t be back after years of inconsistency and having paid too much money to be treated with such disrespect. More

Got all day? So, I drop my truck off the evening prior so they can get stared first thing in the morning….WRONG…. phone at 3PM …. sorry just got in shop… out at 4P So, I drop my truck off the evening prior so they can get stared first thing in the morning….WRONG…. phone at 3PM …. sorry just got in shop… out at 4PM. Simple job, should have taken an hour but took 9. Not impressed Northstar! More

Oil Change Employees found an oil leak while changing the oil and scheduled an appointment to have it fixed under warranty. The service was as stated and at the Employees found an oil leak while changing the oil and scheduled an appointment to have it fixed under warranty. The service was as stated and at the price quoted. More

Fixed the sunglasses holder Dropped m6 truck off for a quick fix on my sunglasses holder. The part had come in. Scheduled appointment was 7 am . I was up so dropped it off by 6. Dropped m6 truck off for a quick fix on my sunglasses holder. The part had come in. Scheduled appointment was 7 am . I was up so dropped it off by 6. Went and had breakfast then came back around 7. At 7:45 I enquirer about my truck that I could see hadn’t come in bays yet. The gal at the front wen5 and talked to someone and by 8:15 truck was done. When I booked the appointment I was told it would be very quick 15-20 minutes. A little disappointed in having to wait so long. The service ladies were very courteous ! More

Excellent Service Efficient service. Northstar knows what to do and gets it done. The service is professional and courteous. The shuttle drivers are excellent. I would Efficient service. Northstar knows what to do and gets it done. The service is professional and courteous. The shuttle drivers are excellent. I would recommend Northstar Ford. More

New F150 - Microphone not working on delivery date. My new F150 was delivered to me with the microphone not working from the get-go. I took it in to service centre on Mon Jul 9 and they were not able to My new F150 was delivered to me with the microphone not working from the get-go. I took it in to service centre on Mon Jul 9 and they were not able to diagnose the problem. They sent an email to Ford and I had to bring the vehicle in again on Thu Jul 12 to perform a "Pinpoint Test", I believe. Fortunately the problem was resolved on the second visit by replacing the microphone. My view is as follows: 1. Being a new vehicle the problem should have been detected by the Northstar during PDI. 2. Surely a Pinpoint Test should be a standard protocol and vital element of the diagnostic process and should not be necessary to refer the problem to Ford. 3. In my view, logically there could only be 3 main problem areas: Hardware, Software or Connectivity. I'd expect the hardware and connectivity to be relatively easy to test and instinctively I would have started off by testing the microphone because that was were the symptom presented, being totally unresponsive. The problem was also common to the phone and navigation systems. The service consultants that I dealt with were very polite, pleasant and professional. More

Always Positive and Outgoing with her customers We use Northstar Ford for our fleet service needs and I would say she is one of the reasons main we are so happy with the arrangement. We use Northstar Ford for our fleet service needs and I would say she is one of the reasons main we are so happy with the arrangement. More

General Service Call Another great job done by the Northstar Team....always treated royally by Fiona and Brittany. The Service work has always been first class. Thanks No Another great job done by the Northstar Team....always treated royally by Fiona and Brittany. The Service work has always been first class. Thanks Northstar More

Poor communication and service I was not impressed with service, communication and follow through regarding work to be done. Overall poor attitudes in service department with lack I was not impressed with service, communication and follow through regarding work to be done. Overall poor attitudes in service department with lack of concern. More