Northstar Ford Calgary

First Rate Service! My service request was for an intermittent problem with the automatic transmission in my F150. Because the problem was intermittent, the service manag My service request was for an intermittent problem with the automatic transmission in my F150. Because the problem was intermittent, the service manager accompanied me on a short road test which I appreciated and allowed me to describe the condition directly to the service department. I don't recall the service manager's name, but Lynn Edwards handled my request promptly and I appreciated that too. They did a thorough investigation of the problem and made the required repairs. Thanks Northstar!! More

Always Excellent Service!! I have had my Escape serviced at Northstar Crowfoot Ford for the past 5 years with always excellent service by everyone. How good is that!! I have had my Escape serviced at Northstar Crowfoot Ford for the past 5 years with always excellent service by everyone. How good is that!! More

Excellent Service I came in to the service centre for the first time for an oil change. I purchased my Ford Fusion from Fort McMurray so this was my first experience at I came in to the service centre for the first time for an oil change. I purchased my Ford Fusion from Fort McMurray so this was my first experience at the Calgary location. Brittany Fjellstad put me into the local system, and also noticed I had a could of recalls on my vehicle. My appointment was for 2:30 p.m. and she spoke to the technicians to see if they could also do the recall work on my car before closing at 4 p.m. She said usually they ask to keep the car for a day for the recalls. I left and came back at about 4:15 p.m. and she informed me all the work had been done and I didn't need to come back. Amazing customer service, and thank you for making everything convenient. More

Excellent Service Received a prompt response to my repair request. When Mitch called he had all the pricing and repair options available. Repair completed quickly. Frie Received a prompt response to my repair request. When Mitch called he had all the pricing and repair options available. Repair completed quickly. Friendly and reliable service with no surprises. More

FMPP service Fiona was amazing in her customer service as usual, however, the work done was not amazing. I had left a note on the drop off sheet about a rattling n Fiona was amazing in her customer service as usual, however, the work done was not amazing. I had left a note on the drop off sheet about a rattling noise on the front drivers side. Fiona told me the mechanic found a rock jammed in the front end. Easy fix, so I thought. As I drove off the lot with my vehicle, I turned out of the parking lot and to my surprise the noise is still there. This is the second repair I've had done on my truck and I'm not a happy customer. Do you not take the vehicle out for test drive after a repair? I think Fiona is a wonderful employee, who will go above and beyond her duties to keep customers happy. My question is, why does it take two visits to correct a problem? More

Found nothing I have a strange beep that goes off once in a while. No reason could be found. They were going to clean the car but did not have time to do it. I have a strange beep that goes off once in a while. No reason could be found. They were going to clean the car but did not have time to do it. More

Great service Booking is fast and times available were very convenient, they will stay in contact with you while your vehicle is being serviced and informe you of a Booking is fast and times available were very convenient, they will stay in contact with you while your vehicle is being serviced and informe you of any changes More

Dirty car I came in with a fully detailed car and when I picked it up the windows were fithly, there was grease in three spots on the exterior, and the paper ma I came in with a fully detailed car and when I picked it up the windows were fithly, there was grease in three spots on the exterior, and the paper mat was left in the car. When I called to complain, they said that mgmt would give me a call. I have waited almost a week without a call. More