Northstar Ford Calgary

first oil change on new F-150 Reception was courteous and quick.Young lady(Brittany) addressed all my concerns. Service was completed in less time than had been estimated. A good e Reception was courteous and quick.Young lady(Brittany) addressed all my concerns. Service was completed in less time than had been estimated. A good experience overall. I think you need a bigger site, cars and trucks everywhere. Hard to find parking! More

Employee Recognition - Scott Lepsenyi Exceptional Service After dropping off my truck for routine service I remember going home and telling my wife how the service rep I had dealt with in all likeliness would After dropping off my truck for routine service I remember going home and telling my wife how the service rep I had dealt with in all likeliness wouldn't be there the next time as I really felt he cared too much about me getting what I was entitled to with Fords pre-purchase service program. He went over all details making sure I got all that I was entitled to. He really cared. Scott Lepsenyi was the service rep I dealt with. On this last visit, thinking I was going to get charged big time for transmission issues, Scott was there to reassure me that he was confident that all issues would be covered by warrantee and they were. It was a nice change believing there was support on the customer side and not feeling one was going to be hit hard because the warrantee void for one reason or another. Even if I did have to pay, Scott really made me feel he was looking after me - That's Service in my book. More

Best Service team ever! Fiona was amazing and made me feel very knowledgable about what was being done to my car. I felt 100% trusting to leave my car with her and the servic Fiona was amazing and made me feel very knowledgable about what was being done to my car. I felt 100% trusting to leave my car with her and the service team at Northstar Ford in Crowfoot. My vehicle is driving better than ever now! :) More

Friendly service co-ordinator This dealership has been very responsive in providing service for my vechiles. The service co-ordinator was very knowledgible and supportive. work ord This dealership has been very responsive in providing service for my vechiles. The service co-ordinator was very knowledgible and supportive. work orders were completed thoroughly and accurately. More

16b11 fiesta TSB Mitch and Damien were very helpful in getting my Fiesta ST in for an issue I was having with. Turned out it was a service bulletin and they had it com Mitch and Damien were very helpful in getting my Fiesta ST in for an issue I was having with. Turned out it was a service bulletin and they had it completed very quickly. More

Gas tank replacement................. I was very surprised/disappointed Ford would install a sub standard (unacceptable) gas tank in Lincolns and not recall them for at least 6 years as w I was very surprised/disappointed Ford would install a sub standard (unacceptable) gas tank in Lincolns and not recall them for at least 6 years as was my case. Local service from Brittany Feillstad (Service Advisor) was excellent. She was very knowledgeable, pleasant and helpful. Ken Yurkowski More

Twice Yearly Service I brought my 2012 F150 in for its usual service and to get the wheels balanced. Originally I was going to drop the vehicle off and come back for it la I brought my 2012 F150 in for its usual service and to get the wheels balanced. Originally I was going to drop the vehicle off and come back for it later in the afternoon as it was an all day appointment. Unfortunately by the time I got the truck in I had just missed the shuttle to take me home and it would take an hour for him to return. Fiona being the superstar that she is managed to work her magic and get the service finished on my truck in just under an hour and a half. I went from being without a truck for the day to having only been without it for an hour. As usual the work done was stellar and continues to draw me back to Northstar Ford. More

Oil change I came in for a $50 oil change and the service rep said according to their records I needed a transmission service according to their schedule. So I e I came in for a $50 oil change and the service rep said according to their records I needed a transmission service according to their schedule. So I ended up spending $500.00. An impromptu hasty decision led me to spend $450 that afterwards as I got out the owner's manual, I didn't need until 250,000 km. The vehicle had only 70,000. Once it's out of warranty I will go to another shop where the technician and service desk are people I know and trust who will tell me not what they want me to do to overspend on service, but what I actually need to do to keep the vehicle serviced well. I asked the service rep to send me a schedule of what Northstar Ford recommends for service so I can compare it with Ford's recommendations and prepare in advance for these service expenses, but she never did get back to me with the service schedule she claimed she was looking at on her screen that morning. She also said I needed to service the brake fluid - but I stated, "I bought the vehicle last fall. You claim it has always been serviced by Northstar. Wouldn't whomever owned it have done this? She then checked the records on the vehicle and stated, "Oh, yes, it was done once...but next time you'll need to have it done. But the transmission service had not ever been done." I will keep the vehicle serviced properly, but I need to know the schedule so I can plan on the expenses. She noted that Northstar has its own recommended schedule regardless of the owner's manual, and that's the schedule I wanted her to e-mail to me, but hasn't. More

Blows My Mind I was driving by Northstar Ford for unrelated buisness, and figured why not stop in to ask a question regarding an issue I was having with my Sync and I was driving by Northstar Ford for unrelated buisness, and figured why not stop in to ask a question regarding an issue I was having with my Sync and onboard menu system. I walked Into the service bay and before I could even close the door- I was greeted from across the work area yet again by Fiona and her smile. I briefly explained my issue and asked what could be done to address it.....well 1 phone call and less than a minute later- Fiona had my truck whisked away and said to come back in 45 minutes. Pretty much to the minute, Fiona called me and let me know the truck was ready. Upon picking up my vehicle, Fiona took the time to note that I was soon in need of an oil change. The constant above and beyond service I receive every time I walk into Northstar Ford, continues to surpass my expectations. Fiona has once again achieved a 5 star rating for her department and continues to be the reason I return to Northstar and refer friends to this dealership. Thanks again for the speedy fix and appreciating my time and issues. More

Purchased a new truck My experience was great. That's the second vehicle in a row I purchased from North Star. I look forward to doing more business in the future! My experience was great. That's the second vehicle in a row I purchased from North Star. I look forward to doing more business in the future! More