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Northstar Ford Calgary
Calgary, AB
2,689 Reviews
Northstar Ford Calgary Inc is a Ford dealership located in the Northwest in the Crowfoot area who proudly serve the City of Calgary and the surrounding communities.
The people of Northstar Ford are passionately committed to doing everything possible to keep our customers keys in their hands as many minutes a year as possible in order to live their lives. Their first and foremost goal at Northstar Ford Calgary is to make your car-shopping experience to be the best. You will quickly discover the entire staff knowledgeable in all things automotive especially in the Calgary area.
They proudly offer the very best in new and pre-owned vehicles at Northstar Ford Calgary. They maintain an easy-to-use searchable online inventory for customers to start their search, Or talk to the sales personnel, instead, to find that used vehicle of your dreams. Already own a car and looking to keep it running? Bring it to our expert car service . No job is too big or too small for them. Finally, chat with their financial department. They’ll make sure you get the right car loan or lease for your budget.
They look forward to serving you in all your automotive needs at Northstar Ford Calgary!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,689 reviews
December 02, 2018
Excellent customer service from all staff that I interacted with in the service department. Everyone was very friendly and professional, clearly focused on prov customer service from all staff that I interacted with in the service department. Everyone was very friendly and professional, clearly focused on providing the best customer experience possible. My vehicle was assessed and the mechanical problem accurately diagnosed within a reasonable timeframe, which I was then informed about and all necessary repairs and costs involved were clearly explained. Any other minor issues not needing immediate attention were also brought to my attention and left for my discretion to be followed up with later if I so choose. At no time did I feel pressured or mislead into paying for non-essential repairs...which is reassuring when having an older vehicle (2007 Fusion) repaired at a dealership. My previous service I had received at this location prior was also very positive, so I’m confident that my experience here isn’t unique. I would therefore certainly recommend Northstar Ford to others for their auto service/repairs, and I’ll strongly consider buying my next Ford at this dealership. More
by 007fusion
Verified CustomerEmployees Worked With
December 01, 2018
Safety Recall service unsolved and frustrating On beginning of 2018 I had a letter from Ford related to an Airbags recall on Ford Fusions 2006 models. On March-27-2018 I went for regular service On beginning of 2018 I had a letter from Ford related to an Airbags recall on Ford Fusions 2006 models. On March-27-2018 I went for regular service at Northstar (Service advisor Liane Asquin) and mentioned about this recall. She took note and told me that parts were not available at that location and they will order it and call me to schedule an appointment for the replacement.... never got a call. On Sep-28-2018 I went for regular service again at Northstar (Service advisor Cassandra Walker) and mentioned again about the recall for the Airbags. She checked and mentioned that they were going to order the parts and schedule an appointment. Later on October I got the call mentioning the parts were coming and we schedule the Recall service appointment for November Saturday Nov-03-2018. On Nov-03-2018 I dropped my car at Northstar at 9am and got a call at 10am mentioning that the parts that were ordered were wrong and Ford couldn't do the repair. Cassandra was going to re-order the right parts again to re-schedule the service. Later on November I got the call mentioning that right parts were in Northstar and we re-schedule the appointment for Saturday Dec-01-2018. Today, December 01-2018 I dropped my car again at 8:30 am and got a call back at 9:30am to say that the reordered parts were wrong again. Really? Second time for a recall service and the parts were not right? My car model it is still the same... To be honest, if this is the way a Ford Service is treating a Safety Recall, then I have serious concerns about how Ford treats costumer safety. It is not professional to make mistakes twice, waisting a person's time and not solving a Safety Recall after practically 9 months! I was happy with regular services (oil, filter, tires changes), but this time I have serious concerns on how Ford put costumer Safety first. In any case, I didn't get a commitment from the service department on how this issue will be resolved and the only thing it was mentioned is that the parts for my vehicle model are not available. When and how this Recall will be effectively resolved? I'm still waiting for answers and it is becoming frustrating... More
by FAUSTINI.ROBERTO
Employees Worked With
Cassandra Walker
December 01, 2018
Delivery and Service Overall excellent service, friendly behavior , good follow up update me progress made and delivery on schedule. Will recommend to other people. Good j Overall excellent service, friendly behavior , good follow up update me progress made and delivery on schedule. Will recommend to other people. Good job North Star Ford. Thank you /Pervez More
by PKAZI1972
Employees Worked With
Other Employees :
Chris Clarkson, Cassandra Walker, Charles Hiebert
November 30, 2018
F-150 Service Get job with the new truck box cover, works great. Also was very impressed by the timely manner the work was completed. Thanks again, will be back. Get job with the new truck box cover, works great. Also was very impressed by the timely manner the work was completed. Thanks again, will be back. More
by DANDTOLSEN
Employees Worked With
Fiona Rea
November 30, 2018
happy customer! Bought my truck at northstar ford in 2013 and have had nothing but great experiences in the service department since! All service staff has been frien Bought my truck at northstar ford in 2013 and have had nothing but great experiences in the service department since! All service staff has been friendly and helpful. More
by TROYLIDSTER
Employees Worked With
November 29, 2018
Recall Everything went great and the people at northstar had my truck back to me by the end of the day! Great service! I was very happy with everything Everything went great and the people at northstar had my truck back to me by the end of the day! Great service! I was very happy with everything More
by DAVEBRADSHAW15
Employees Worked With
November 29, 2018
great service Good service with special attention to customer needs. Fiona is always willing to assist whenever she can. Once again, finished service on time. Th Good service with special attention to customer needs. Fiona is always willing to assist whenever she can. Once again, finished service on time. Thanks aagain More
by MARV.HAGEL
Employees Worked With
Fiona Rea
November 29, 2018
I lost my trust in Ford dearlerships. Until my dealings at NorthStar dealer ship the women taking care of me went away out of her way to please me the first time so yesterday I went back a Until my dealings at NorthStar dealer ship the women taking care of me went away out of her way to please me the first time so yesterday I went back and dealt with her again and gave me hope for maybe buying another Ford one day once they get rid of there DEF xxxxxxxx. Nothing but trouble with my Ford 550 since new and it was a hundred thousand dollars set up with plow and sander all supplied new from Ford. More
by DPICKERING
November 28, 2018
The customer service relationship of the workshop staff and the service advisors is top notch. Showing up at the workshop after a long time and everyone was asking where have you bein of the workshop staff and the service advisors is top notch. Showing up at the workshop after a long time and everyone was asking where have you being show a lot of personal care aside from just business. I was really impressed More
by YOMIOLUJONWO
November 28, 2018
service how it should be! Always amazing service, I had a small issue and they fit me in on super short notice and fixed my problem on the spot, was in and out in 30 minutes. R Always amazing service, I had a small issue and they fit me in on super short notice and fixed my problem on the spot, was in and out in 30 minutes. Rob and his team are hands down the best in the city. More
by MIKE.GOSTOLA
Employees Worked With
Fiona Rea, Rob Meade
