Northstar Ford Calgary

The dealership is very professional and the work they perform is first rate. Very easy to obtain an appointment. perform is first rate. Very easy to obtain an appointment. More

She said she was order me a Ac belt under warranty as soon it comes in she would called me. She never did after 2 1/2 weeks She totally forgot but lied to me I didn’t forget. I asked her how long does i soon it comes in she would called me. She never did after 2 1/2 weeks She totally forgot but lied to me I didn’t forget. I asked her how long does it take for her to come in? She said well they just didn’t have because you have to order it like you said, but she did. I talked to the parts. They said they could be here within a day or two always . Not impressed with Britney either this morning because she says over changing systems over Christmas this appointment. The first appointment was in January well after that. Not impressed it all. More

Incredibly bad experience with this dealership, not taking responsibilities for their own actions. Sold us truck with troubled engine (light went on 8mo after the purchase) and then on and off every ti taking responsibilities for their own actions. Sold us truck with troubled engine (light went on 8mo after the purchase) and then on and off every time we were bringing car back and were assured all is good, as soon as warranty was out - were given option to replace long block with 20k bill. Still cannot comprehend how they could have done it to us. More

Probably one of the worst customer care people I have ever dealt with is Britney . This dealership is super bad where it comes to customer care and Britney drives it to a new low level of service . I fou ever dealt with is Britney . This dealership is super bad where it comes to customer care and Britney drives it to a new low level of service . I found her very aggressive and condescending. I’m surprised she has a job in that area of “ Service Advisor “ More

I recently traded in my vehicle for a new Bronco Sport. From the moment I sat down with Mark, I felt like I was talking to a family member. He patiently went through each trim level to find exactly the one From the moment I sat down with Mark, I felt like I was talking to a family member. He patiently went through each trim level to find exactly the one that fit my needs & budget. I found his knowledge and professionalism unmatched and would highly recommend him to anyone looking for a new vehicle. Also a huge thank you to Angela Seehagel, and Felipe Jansson, who accommodated my scheduling & financing in order to get me into my new vehicle. Great communication and teamwork everyone! More

I recently bought from a private seller a Ford Mustang Convertible that had a provincial insurance inspection claiming that the car was “road worthy” in all details. Experiencing an engine vibration I too Convertible that had a provincial insurance inspection claiming that the car was “road worthy” in all details. Experiencing an engine vibration I took to NorthStar Ford. And they found all the problems with the car. That inspection was inaccurate (and I thing fraudulent). Their sympathy for my plight was obvious. From Diana, my Service Advisor, all the way to the top Service manager and back down to the service technicians, they all made their best efforts to fix my car. From the front to the rear suspension, steering and brakes. They repaired it all. As the Service Manager explained “...at least the car is not trying to kill me now!”. While the time and money were a factor, it was the quality of work and the customer service that made it all worth while. I can happily recommend NorthStar Ford to anyone who needs their Ford repaired. More

Adam was excellent! He was very attentive to my needs in acquiring the exact part and installing it. Plus I was treated like a queen!. He is a fine gentleman and He was very attentive to my needs in acquiring the exact part and installing it. Plus I was treated like a queen!. He is a fine gentleman and I would highly recommend him for a good raise!! More

Many stories over quite a long period of time all summarize the following way… “ There has to be a better place to do business someplace”. summarize the following way… “ There has to be a better place to do business someplace”. More

It was Tommy's first week at Northstar Ford, and we were his first sale. Although he was new to the dealership but his manner and style were very professional, and he made his utmost efforts to find a win-w his first sale. Although he was new to the dealership but his manner and style were very professional, and he made his utmost efforts to find a win-win situation to satisfy the client while protecting the business. Definitely, I will introduce him and Scott Green and others from finance and service team at Northstar Ford to friends. Tommy, good luck with your career at Northstar Ford. Thanks More