Northland Volkswagen

Great service. Dustin, the service advisor, did an excellent job explaining what work was needed. He was so helpful and friendly. We'll be back in the fall for servi Dustin, the service advisor, did an excellent job explaining what work was needed. He was so helpful and friendly. We'll be back in the fall for service - hopefully won't need other work in the meantime. More

Calgary's Number#1 VW Dealership. Stopped in to buy the first part ever for my 2015 Jetta, part was in stock, and installed right away. Thought we would check out the new vehicles. Stopped in to buy the first part ever for my 2015 Jetta, part was in stock, and installed right away. Thought we would check out the new vehicles. Met Carmen and took a 2017 and a 2019 for test drive. Very nice bought the 2017 Jetta. No pressure sales relaxed atmosphere and knowledgeable staff. . More

Excellent Experience The experience with Matt Moro at Northland was great. We got excellent service, a great price, and our test drive was not rushed. We'll definitely be The experience with Matt Moro at Northland was great. We got excellent service, a great price, and our test drive was not rushed. We'll definitely be back for our next car purchase! Darren and Kirsten More

Amazing Experience! Had an amazing experience buying my first VW from the dealership. Matt is very professional and knowledgeable. He found me the right vehicle and went Had an amazing experience buying my first VW from the dealership. Matt is very professional and knowledgeable. He found me the right vehicle and went above and beyond throughout the process. Highly recommend Matt and Jared in the business office for all of your car needs. Thank you Northland VW! More

Service Ivan was very helpful with my car... This guy is the TOPDOG always around when you need him and very fair and professional and upbeat.. Ivan was very helpful with my car... This guy is the TOPDOG always around when you need him and very fair and professional and upbeat.. More

Awesome experience at Northland Volkswagen! Would highly recommend everyone to go to Northland Volkswagen. Staff are great and very friendly and made buying a new veichle so easy and enjoyable. Would highly recommend everyone to go to Northland Volkswagen. Staff are great and very friendly and made buying a new veichle so easy and enjoyable. Was a first time buyer of a Volkswagen and glad I chose to come to this dealership. Would come back In the future! More

Always meeting the needs Since purchasing my Tiguan in August 2016 I have found that no matter what my needs are the staff at Northland VW are there to help me out! I greatly Since purchasing my Tiguan in August 2016 I have found that no matter what my needs are the staff at Northland VW are there to help me out! I greatly appreciated that help today when the radio code for my car was missing and within minutes they were able to help me out and send me on my way! More

Very helpful and considerate I was not feeling well & I can not sit for a long time and they were very understanding & helpful and they completed in a very reasonable time Thank y I was not feeling well & I can not sit for a long time and they were very understanding & helpful and they completed in a very reasonable time Thank yo. More

Patient and Knowledgeable We had such a great experience at Northland Volkswagen recently. We were fortunate to have had Darrel as our sales person. He is friendly, knowledgeab We had such a great experience at Northland Volkswagen recently. We were fortunate to have had Darrel as our sales person. He is friendly, knowledgeable and very professional; a true asset to the VW dealership. Darrel was able to answer any question we asked him; this is no small feat since my husband is a detail-oriented and very mechanical guy. It was absolutely a pleasure to meet and work with you, Darrel. Best of luck in your career at VW!! More

VW selling Tiguans with problems I bought a brand new VW Tiguan back in september 2015. The customer service was great; and the sales rep did a good job and gave me a good deal. Test I bought a brand new VW Tiguan back in september 2015. The customer service was great; and the sales rep did a good job and gave me a good deal. Test driving the car made me love it. I take good care of my cars like I did when we bought a brand new Honda Accord back in 2006 untill september 2017 when an accident happened and I had to let it go because of insurance. Otherwise I would have still been driving it after more than 10 years. When I bought the Tiguan, I told them that I wanted it long term and because of that I bought it with the premium warranty up to 120.000 Kms that covers any engine problem. I asked them.. any problem? They said... yes !!! Any problem don't worry. Good then! I thought. Due to my wife's work managing three offices, one in Edmonton, one in Red Deer and One in Calgary, she was driving the Tiguan and I remember her telling me that the car had a little hesitation (the car had only around 10.000Kms). She kept driving it constantly among those three citys, the check engine never got turn on. I just kept up the services by book with the oil changes. Until when the car had 59.000 Kms the engine hesitations got deeper and the check engine started flashing and then it fully turned on. I booked an appointment on line and brought it to service with the expectations of having a great service the same way a had it when I bought it. The Tiguan had the engine problem and tbe 12v outlets were not working. The guy who received my car did not have in his computer my service schedule so I had to show him my email confirmation for the appointment and he told me... next time I should book the appointment by telephone and I told him don't offer the booking on line then. Diagnosis, changing a spark plug and labour, not cover by the "premium warranty" that cost me more than 500 dollars. When I picked it the Tiguan, the next day again the checked engine turned on and the engine hesitation came back. I drove back to VW northland extremely upset without any appointment. I had to talk with the manager and made them have a rental car while the "really fix the car" again. When they called me to pick it up, the guy who argued about the booking by telephone and not online, offered me an engine cleaning to avoid carbon built just to prevent but nothing important but tha would cost another 500 dollars. So... no covered by the "premium warranty" of cours I declined that why would I? Specialy when the tiguan has less than 70.000 Kms. That experience was a week after may long weekend 2017. 2018 we booked an appointment at VW by Barlow because Northland was too bussy, fallowing up with the services by the book to keep the warranty. The car had no problems and to weeks later the same old problem with the engine hesitation. Now, folks, it is where it gets intetesting. The diagnosis and clean up the carbon built was going to be a total of 1.400 dollars. But it's an engine problem, the warranty should cover it. I had to talked with the manager and the only thing he said to me was.... he could give me a discount but nothing about the warranty. He just gave me the 1800 number to call VW Canada. My wife had to go back to VW Northland to try to understand why VW was not honouring the warranty. Folks pay attention to this. VW they know all the Tiguans have problems with carbon built up. They were surprised we were the only ones asking why, because anyone else just pay for the engine carbon built clean up. VW recomends to drive at least 90 Kms everytime you take it and drive on Sport mode to disipate the carbon built. If a knew the car was going to have that kind of problems I would not have bought it. I asked VW Canada the lady on the phone, if VW told you that you have to drive your Tiguan at least 90Kms every day and pay more that 1.000dollars every 30.000Kms to clean up the engine, would you buy it??? I would not buy it!!! The lady avoided and refused to answer my simple question. The first time when they "fixed it" I told them that I wanted to trade my car. They said... naah! Don't worry! We fixed it!!! Folks! At Northland VW they said... the problem is that they test the cars in Germany where the weather is nicer. But when I bought it, the sales guy with his good bs, says... VW knows we have a rough weather ther built not only Tiguans but all our cars with excellent endurance!!! Now just to finish, I want to say is that VW is lying to people about their Tiguans, and other models. If more people are having the same problem like us, let's join forces and make a big complaint about it. More