Northgate Chevrolet Buick GMC Ltd

Bought a brand new truck from this dealership. Discovered a big scratch on the roof months later. It looks like someone tried to cover it up with touch up paint. If you buy a vehicle from here, Discovered a big scratch on the roof months later. It looks like someone tried to cover it up with touch up paint. If you buy a vehicle from here, make sure you go over every inch of it before purchasing. That was my mistake. I won't ever go back there. More

Always a pleasure dealing with Frank. Very professional and knowledgeable in his field always a pleasure. I’ve purchased a few vehicles from Frank he’ll always be my go to guy. Than Very professional and knowledgeable in his field always a pleasure. I’ve purchased a few vehicles from Frank he’ll always be my go to guy. Thank you More

Frank was amazing to deal with ! Took the time to make sure I got the vehicle ! Highly recommend him ! Took the time to make sure I got the vehicle ! Highly recommend him ! More

Ryan from accounting and Justin from sales have both been amazing. That’s who my 5 star rating goes to. I bought a 2025 Chevy equinox which Justin helped me with despite my heavy negative equity. Love my n amazing. That’s who my 5 star rating goes to. I bought a 2025 Chevy equinox which Justin helped me with despite my heavy negative equity. Love my new ride and so far so good. Most of all safe for me and my son. He also was quick to offer drop off of the suv when it was ready knowing my son struggles with unfamiliar places and peoples as well as jumped on trying to help as needed with a few other details. Ryan is one of his word. He said if I ever need anything or have any questions to reach out at anytime. Honest and genuine. He gets back to me and has helped me the couple of times just as he promised the day I purchased my suv. Service here used to be amazing when I dealt with Jess but very different now unfortunately. Feels like have to chase and push hard to actually get issues properly looked at. More

Rip off artists. Stole thousands after undertaking repairs unrelated to the reason car was brought in. Then lied to my face. No signed work order. Legal action will b Stole thousands after undertaking repairs unrelated to the reason car was brought in. Then lied to my face. No signed work order. Legal action will be taken against these fraudsters. More

They say service for oil change open at 730 am Monday thur Friday and her I am at 745 am still waiting in line not open, so I left Northgate gmc. This not the first time this has happen. I guarantee it w thur Friday and her I am at 745 am still waiting in line not open, so I left Northgate gmc. This not the first time this has happen. I guarantee it wont happen again to me because im done doing business with Northgate GMC. Very poor service. More

Hello. I’m very disappointed in the service at this dealership. I purchased a new 2025 3/4 ton pickup here and also brought 3 family members to purchase at I’m very disappointed in the service at this dealership. I purchased a new 2025 3/4 ton pickup here and also brought 3 family members to purchase at this dealership. Adding up to nearly 300000$ and the service I get is absolutely disgusting. I’ve had an issue with my truck for nearly a month and I brought it in and waited about 3 hours for them to bring it in for 15 minutes and tell me nothing is wrong with it and tried to charge me 90$ for an inspection. I told them I would like to take someone for a drive and show them my issue and they say they don’t have time. While they are wasting mine in the process. Warranty is such a joke and these guys think they can just do as they please with my truck I payed 95000$ with. Anyways I brought it to westlock Chevrolet today and they gladly came for a drive and they noticed my issue right away and within an hour it was fixed. Thanks for the shotty work northgate. You won’t catch me in that dealership again. Once you sign papers and they have your money your nobody to them. More

This is the worst and most dishonest dealership I have ever dealt with. Don't ever buy or service anything through this dealership. They see you coming and burn you every chance they can. The Service Mana ever dealt with. Don't ever buy or service anything through this dealership. They see you coming and burn you every chance they can. The Service Manager is a complete loser with no manners what so ever. He cant even return a phone call. He would rather frustrate you hoping you will give up. I have had my seat cover changed several times and it keeps cracking because they don't know how to install it correctly. Remember when you shop or service your vehicle at Northgate Chevrolet Buick GMC Ltd you are always at fault and everything done to your vehicle is done to non-oem specs. Even though you pay to have professional service done with original parts by an authorized dealership. Gm Canada is useless when it comes to them being involved. They have no authority and leave you hanging or at the mercy of the dealership. I will never buy another vehicle from Northgate Chevrolet Buick GMC Ltd. Try any other Gm dealership as this dealership does not care about it customers what so ever. The service advisor Lee was excellent but he does not fix the vehicle or have the authority to override the service manager who clearly in my opinion needs to learn people skills and learn how to work with loyal customers rather than telling them to xxxx off! More

Northgate Chevy Comment 2025Oct18 I have been a customer of Northgate Chevy since 2017. In everything there needs to be trust in a relationship. When you ask customers to drop off our vehicle customer of Northgate Chevy since 2017. In everything there needs to be trust in a relationship. When you ask customers to drop off our vehicle we are putting A LOT of trust in you. Over the years, I was quoted high prices for maintenance that was not required. $3,672 in August 2021, of which I got a second opinion from a mechanic near South Common. So I didn’t proceed with this. 4 Years still no problems. $338.62 in June 2024 for a new battery, just a year after it was replaced. No need it’s October 2025 a the battery is still fine. Yesterday I asked to do an alignment as the front struts were replaced, and there was a reset needed to fix the traction control. I dropped my car off to be the first appointment which was booked at 7:30am. By 2:30pm I got a call that my vehicle needed further tests and it had transmission issues. Alarmed I phone for a second opinion from our family mechanic that works in a dealership. He said, “that sound strange why do they need to keep your car overnight and have the transmission expert look at it. There are no signs of transmission issues, leaking, engine lights, codes, or slipping while driving”. He told me to just do the alignment. So at 2:30pm 7 hours after I left my car, the alignment was not done and I had allegedly a failing transmission. I phone the tech back told him to stop everything and just DO what I had asked for the alignment. Why wasn’t that done? I specifically booked this appointment to be done. Don’t take me down a “failing transmission” path and scare me, until you #1 do what I asked do an alignment. Further-more why did it take 7 HOURS for him to phone me back? That’s not acceptable and frankly BAD service! I then spoke with the tech in person and the general manager with the attempt to understand WHY my service alignment was NOT done. Why hadn’t they done what I ask? And why were they on the way to charge me $179 in diagnostic fees and needing to keep my vehicle. JUST do the alignment, then if I’m still having any issues address it then. I told the tech, “I feel vulnerable and ripped off”, and it’s true, why DID he not preform what I asked first then look at issues rather than trying to make up a transmission issue? I wanted to trust you as a dealership, you are close, you are convenient. I gave you my trust in 2017, but after having three strikes and my trust has been dashed 3 times, what am I supposed to do? You guys are the experts and want to entrust you with my vehicle but on 3 occasions you proceed to charge me extra looking for problems to solve where there is no real vehicle issues. I expect a response back please! More

The entire staff at Northgate Chevrolet went out of their way find exactly what we were looking for. We just love driving our new 2025 Chevy Blazer. We were treated so well that I'm looking forward to having way find exactly what we were looking for. We just love driving our new 2025 Chevy Blazer. We were treated so well that I'm looking forward to having all my service done there too. More