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North York Chrysler Jeep Dodge Ram Fiat

Thornhill, ON

3.6
1,106 Reviews

7200 Yonge St

Thornhill, ON

L4J 1V8

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1,106 Reviews of North York Chrysler Jeep Dodge Ram Fiat

September 25, 2019

Excellent Followup Visit After a bit of a wait parts finally arrived and I was booked in. Dropped off my car with my service advisor and was shuttled to work. Vehicle was done More

by RecallJourney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Ng
September 19, 2019

Excellent Service I have been using North York Chrysler for over 25 years for both Sales and Service and they have always gone the extra distance for me. Whether it has More

by Candu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Ng, Sarah Finlay
September 17, 2019

Repair of my Alfa Romeo Hit a curb and wrecked my front wheel. They did a fantastic job taking care of the vehicle and returned it in perfect condition (I couldn't tell the d More

by Happy 4C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard, Sarah Finlay
September 14, 2019

bad service Took my Ram 1500 to this dealer for an oil change, had been going there for the past few oil changes. Was told that an OLF with tire rotation was abou More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sarah Finlay
Sep 30, 2019 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hi John, you asked to speak with our Service Manager to inquire about all of your options. She came out to speak with you directly because it’s important to us that our customers are informed and know exactly what they’re paying for. She showed you that the Mopar discount was only applicable to synthetic oil, and gave you quotes for all oil types as you requested – synthetic oil with the discount, semi-synthetic oil and conventional oil. Even though she explained that synthetic was the recommended oil, you chose not to do it because the price was higher than conventional oil by $43 dollars. Unfortunately, synthetic oil is more expensive than conventional oil. We would have understood if you chose not to do it at all at that time, but you asked us to move forward with it insisting on the conventional oil, which we complied with. It’s unfortunate that you may have had regrets later on, but we always prefer to be transparent from the beginning, and let our customers make their decisions with all the information at hand. We hope you understand.

Oct 16, 2019 -

John responded

At no time was I told that your conventional oil was an off brand oil, Big Red Oil. Which does not meet Chrysler's MS-6395 spec for engine oil. Having been a customer at your dealer for the past 4 years your standard oil had always been Penzoil Gold. Yes the discount was only on synthetic oil, but in the past this meant only a minimal charge, not $43 dollars after the discount. You were not fully transparent on what oil you were using, I only knew after I had paid and had the invoice in hand, and out right lied when I was told that you had used Big Red oil for years. It also does not excuse the fact that I had to bring to your attention that Mopar had a special going on for LOF and tire rotation etc. That special also specified that Mopar engine oil would be used. I hope you understand that I will never set foot in your dealer again and would not recommend it to anyone.

September 02, 2019

Recent Purchase My overall experience with this company was quite pleasant. The sales person Bruce was more than exceptional. He was honest and didn't pressure me i More

by Twsum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce, Arian
September 02, 2019

Unscrupulous Misrepresentation of Mileage This dealership sold us a car where they under-reported true mileage by over 100,000km (major falsehood) and falsely advertised bluetooth (lesser fals More

by carhub.ca victim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ellie Damneh
August 31, 2019

Great first experience with this dealership. Staff are knowledgeable and friendly. Would definitely recommend their drive through oil changes. Always quick More

by Pacifica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
August 31, 2019

Quick In & Out Ran into an issue with my wiper blade coming apart after a car wash and realized I didn't know how to change them. Stopped in for some new blades and More

by Zack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon
August 31, 2019

Thanks Jon! Dropped off my truck for several recalls with Jon. Excellent communication and service. All my recalls were completed in a day, got dropped off and pi More

by Dan8080
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon
August 31, 2019

Tech Demo Thanks Jon (service consultant) for helping show me how to use my van features. Was not able to get Apple CarPlay working until you helped change the More

by LiChen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon (service consultant)
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