NewRoads Chrysler Dodge Jeep

My wife and I went to see what options we had when it came time to switch cars. We had an idea of what we wanted but found out quickly that what we thought we knew was only in part. Felix was kind enough came time to switch cars. We had an idea of what we wanted but found out quickly that what we thought we knew was only in part. Felix was kind enough to walk us through his experiences with the Grand Caravan and what his past customers had wish they had, didn't want, and options available to us. He worked well within our budget and never pushed us to go beyond our means. The service and friendliness was fantastic! I will definately be recommending these people to my friends in the future. Keep up the good work, this is the first dealership that I have walked away from and not felt that I have been scammed. More

We brought in our Dodge Caravan for service. We got an Oil Change and Tire rotation - Pretty straight forward - that park was OK. We also asked them to check out one of the FOB's that wasn't working and h Oil Change and Tire rotation - Pretty straight forward - that park was OK. We also asked them to check out one of the FOB's that wasn't working and hasn't since the day we purchased the vehicle. They suggested we replace the battery (which we had done already a couple times) and then they deemed the FOB defective and they quoted $250 to replace it! ($250 for what amounts to be a transmitter equivalent to a garage door opener is outrageous!) On a prior visit, my wife mentioned the issue with the FOB and they stated as long as we brought it in before the extended warranty period was up, it would be covered. Well at this visit they decided to renege on that information stating that the person who told her that was incorrect, that the FOB wasn't covered under warranty and they wouldn't honor what their staff had told my wife. We spoke to the service manager who basically told me there was nothing they could do. He made no effort to investigate or offer any alternatives whatsoever. Basically the attitude was take it or leave it... The whole interaction brought my wife to tears. This is definitely one of the poorest examples of customer service I have seen in a long time. Going to take this up with Dodge Corporate as this type of service is NOT acceptable. More

Karen and Joe were absolutely fantastic! We explained our situation to them and they helped us immensely. We provided Karen with a budget of what we would like the total price to be as well as our monthly pa situation to them and they helped us immensely. We provided Karen with a budget of what we would like the total price to be as well as our monthly payments and what we wanted in our vehicle. She showed us a vehicle and we instantly fell in love with it. It was obvious that Karen listened to what our requests were and didn't try and push us towards a deal we weren't comfortable with. When it came to the purchasing of the vehicle it was a surprise for my soon to be husband. Karen and joe worked with me on making the vehicle a surprise and went above and beyond. I presented them with the idea of having balloons on the vehicle on the day of pick up. They went above that. The vehicle was clean, had balloons on it, the personalized licence plates that I had provided and a sold sign in the front window. The surprise went off perfectly! They also had all the shop work done and had all of my requests completed. I would recommend Karen to any person looking to purchase a vehicle as I felt that she truely had our best interests at heart, and listened to what we were saying. I have dealt with quite a few car sales persons and by far Karen was the best I have ever done business with. I HIGHLY recommend Karen to anyone! Thank you for going above and beyond Karen and Joe! We will see you again! More

I have rated all the above experience, etc at 5 stars because the minute we walked through the doors at the dealership we were treated with friendly service, felt very comfortable and not pressured and w because the minute we walked through the doors at the dealership we were treated with friendly service, felt very comfortable and not pressured and were given all the information we asked for not to mention a GREAT price on a 2014 Ram 1500. Our great experience did not end there. We scheduled to pick up our truck and when we arrived at the dealership our truck was gleaming clean and running to get warmed up. Dale then took us through all the features on the truck so we were comfortable leaving knowing we had all the information we needed. We have shopped around for months and looked at GMC, Chevrolet and Ford, the team at MacIver Dodge was hands down the most accommodating and friendly we dealt with (we are a younger couple and were treated like we could not afford a new truck at these dealerships) I will recommend anyone I know who is in the market for a car or truck to check this dealership out. 5 Stars!! Shannon and Don Johnston More

Felix was an absolute pleasure to work with. Not only was he patient, but I found him to be very knowledgeable and enthusiastic as well. I would strongly recommend anyone looking for a car to go through the he patient, but I found him to be very knowledgeable and enthusiastic as well. I would strongly recommend anyone looking for a car to go through the process with Felix. He works to please the customer and is upfront and honest in his approach. More

I was in to look around, I was interested to know more about dodge vans. Jim was very helpful with information about the product. I will be returning. about dodge vans. Jim was very helpful with information about the product. I will be returning. More

My experience @ Maciver was very positive,Mike and Joe made my used car purchase very stress free.They also very helpfull very a service issue after my purcase. made my used car purchase very stress free.They also very helpfull very a service issue after my purcase. More

Karen is the best car and truck person I have ever dealt with. She all pro,listens well and she found me atruck that matched my needs and wants. karen is an asset to Dodge. Keep up the good work and thank with. She all pro,listens well and she found me atruck that matched my needs and wants. karen is an asset to Dodge. Keep up the good work and thank you. More

Garry was great to deal with. Answered all my questions. Provided the information that I requested when completing the deal. Very upfront with the numbers. Not like other dealers that will only give you a m Provided the information that I requested when completing the deal. Very upfront with the numbers. Not like other dealers that will only give you a monthly payment and term. I would buy another vehicle here. thanks again. More

We had an awesome experience. Had the privilege of meeting the owner. Our main appointment was with Paulo Ferreira and he was amazing. Told him what we were looking for, what we had to offer. Told meeting the owner. Our main appointment was with Paulo Ferreira and he was amazing. Told him what we were looking for, what we had to offer. Told him our previous experiences dealing with other dealership was a game and we walked out - we don't like games. He showed us our options, worked with us to find all the best possible match for us and was totally open and honest. It was one of the most pleasurable and calm experiences we have ever experienced when purchasing a vehicle. We were not rushed, pushed or pressured at all. We met at few other members of the team, Paul always ensuring our questions were answers and needs being met. I would so deal with MacIver's again but more specifically Paul. You have an amazing employee representing your company at it's highest level. Your team at MacIver was amazing. More