NewRoads Chrysler Dodge Jeep

My husband and unfortunately did not purchase our vehicle from this dealership. Lack of research on our part. We did have service done here, after we found out (the hard way), the dealership we purchased f from this dealership. Lack of research on our part. We did have service done here, after we found out (the hard way), the dealership we purchased from was untrustworthy and did not value their customers. Maciver was GREAT to deal with, friendly and quick. They took care of the problems we had with the van, as well as problems we were unaware of (there was a manufacturer recall on the something, that was just released that day, the van needed a safety something done, there was no charge to us, as it was a recall, so they just went ahead and did it.) I felt extremely taken care of NOT taken advantage of, like some dealerships do ... Sadly, we purchased our Van from AURORA CHRYSLER and have had NOTHING but terrible experiences with them. We bought a year old van and there has been some problems with it. Within the first week we had the van back for some work, which would not have been a problem, but it was like pulling teeth to get them to give us a loan car, after we had traded our car in for the van. Their customer service is terrible, all they care about is selling the car to you. Maybe they do not realize that REPEAT sales are what will keep them in business. Our van was missing the cover for our USB port when we first saw it, we asked the sales man about it, he ASSURED us that it would be there when we picked up the van, as well as the van would have a FULL CLEANING! When we arrived to pick up the van, the usb cover was still missing, we were told it had been ordered, but we needed to wait a week or so, when we had to take the van back in for its repair (one week later), we pointed out how DIRTY it was. Spilled pop in the cup holders, dirt on the back of the drivers seat, food crumbs, etc. The sales man came out with a dirty rag and quickly wiped it down. I understand that this was not a new vehicle, and I did not expect it to be perfect, but it was new to us, and we were excited about it, until Aurora Chrysler really made it feel used! WEEKS went by, 4 or 5, and we still had not received the usb cover (I understand it is a very little piece, and does not at all affect the drivability of the van), I called and spoke to the sales man, he had NO IDEA who I was, or what I was talking about until I spelled my name 3 times! Then he said, oh yes, it has been ordered and it will be here in 3 weeks! But its not going to fit properly, because they dont make that piece anymore. It is an eye sore, having an open USB port, that CLEARLY is supposed to have a cover. A small issue, but another issue none the less. It has been almost a year, about 8 months, and our check engine light came on. It had been on for a couple of days, we tried tightening the gas cap, running the engine to empty and refilling, and checking all the caps, nothing fixed it, so we called Aurora Chrysler, they told us to just keep driving around for another week and maybe it will fix itself. It didn't. I called back, they said they could get us in Friday (it was Tuesday) and that it would take around 2 hours, so we would have to leave it there. That is very difficult when you have a baby who needs their carseat! Then they let me know that I would have to wait for the part, if one was needed, and then bring the van back for a couple of days later and probably pay around $105.00 to plug the van in, if the problem was not covered by the warranty. I called MacIver Dodge in Newmarket, they were so helpful and polite and got me in right away, I waited 1/2 hour and they had figured out my problem, and had a solution for me! MacIver is only 15 minutes north of Aurora Chrysler, GO THERE! More