Nanaimo Mitsubishi

DO NOT a deal with these guys…. They will bury you and ruin your credit! Nothing but lies and misleading statements. Justin Hesketh is a scam artist!!! He is rude and lies through his Gucci belt… told tha ruin your credit! Nothing but lies and misleading statements. Justin Hesketh is a scam artist!!! He is rude and lies through his Gucci belt… told that our interest was zero percent (pre approved) then it goes to 4.9%. When I checked paperwork couple weeks later it was 8.2! Thank pal! Now the vehicle has been repo’d as we couldn’t afford it. Should have never been approved in the first place. He made it look as if we put 12,000 down on it to make the deal happen without us knowing. This guy should be fired!!!! We were about to buy a house which I mentioned to them and now we are xxxxed. Secondly, do NOT buy an OUTLANDER EV. Stupidest, worst vehicle ever made. Only 22km on electric power. They told me you can get up to 2000km on a tank of gas!! Found out later, only if your entire life is within 22km of your home. Not what we were told. Not to mention, the outlander is the most overpriced outdated platform on the market!!! Garbage for 67,000$. Do you self a favor and buy a real vehicle…. Doesn’t even come with embedded GPS system. I could go on for a lot longer but I think you get the picture! Don’t go here! You’ve been warned. More

Awesome service! Super helpful and wanna get you the best deal for you!! Highly recommend going down to see them! deal for you!! Highly recommend going down to see them! More

This place is a nightmare. Did incorrect paperwork and claimed it wasnt their fault (okay?) Took months to fix. Then found even more mistakes. Never once received an apology. They are short and rude. Impo claimed it wasnt their fault (okay?) Took months to fix. Then found even more mistakes. Never once received an apology. They are short and rude. Impossible to get ahold of. Would never recommend them, I would gladly return my car in a heart beat to be done with them. Zach was the worse,I quote, "we are professionals and dont make mistakes" well the mistakes are right there... on paper More

Always wonderful dealing with Hermon and the entire team at Mitsubushi. They take excellent care of me and go way above and beyond what is needed. Whether it is the purchasing of a new vehicle or their top at Mitsubushi. They take excellent care of me and go way above and beyond what is needed. Whether it is the purchasing of a new vehicle or their top shelf service department I am always taken care of exactly how a customer should be treated. More

Always amazing service from the service department and the sales department! Thank you again for all your help on my purchase of my 2020 Mitsubishi we absolutely love it!! Scott is your guy if you are wan the sales department! Thank you again for all your help on my purchase of my 2020 Mitsubishi we absolutely love it!! Scott is your guy if you are wanting that VIP service! Will be sending you some friends soon! More

Due to the current pandemic and what is now a reality of uncertain times, thank you for making this purchase one that we will not regret. To Scott and Court (salesman), thank you for your patience, hones uncertain times, thank you for making this purchase one that we will not regret. To Scott and Court (salesman), thank you for your patience, honesty and transparency. Your empathy and passion made all the difference. You both went above and beyond. You welcomed us into the “ Mitsubishi Family “ and we drive away now with you both a part of ours. Thank you to Justin H, who took the time to explain each and every document. Your team is truly exceptional ! More

Do not purchase from here!!! I have been lied to for 4 months about getting money back, so had to contact the GM to have it resolved. Then booked an oil change and they forgot to order my oil filter, so I months about getting money back, so had to contact the GM to have it resolved. Then booked an oil change and they forgot to order my oil filter, so I had to re-book. I re-booked and 3 days prior to my oil change I was told I didn't have free lifetime oil changes. I had to gather all my texts, email msgs and signed paperwork to prove I was entitled to it. I've had nothing but the run around since day one with this company. They are awful and it seems I'm not the only one who's had awful experiences, as I've read all of the internet. Do your research before doing business with this company!! More

Scam never againThey only know how to take your money, Scam never again They only know how to take your money, this people dont know how to make the customer happy aslong as they take your money Scam never again They only know how to take your money, this people dont know how to make the customer happy aslong as they take your money More

We are so disappointed with this dealership. Our experience was awful. When the general manager was contacted, this response was "I don't see the possibility of a positive outcome so I'm not helping experience was awful. When the general manager was contacted, this response was "I don't see the possibility of a positive outcome so I'm not helping you!" What a pathetic, nasty and mean spirited way to behave. I loved the Outlander but I would NEVER purchase one from this dealership. Stay away, this dealership cannot be trusted... AND the place was packed! They did not practise social distancing, not everyone wore a mask and well over the recommended number of staff crowded into the staff room without masks against the recommendations of the Provincial Health Officer, Dr. Henry, for Covid 19 safe practises. More

This will be the third vehicle we have bought from Nanaimo Mitsubishi! These guys go the extra distance, they have always taken care of any issues we have had and always make us feel like family. Go s Nanaimo Mitsubishi! These guys go the extra distance, they have always taken care of any issues we have had and always make us feel like family. Go see Scott H, he knows his stuff!! More