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Nanaimo Mitsubishi
Nanaimo, BC
183 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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183 Reviews of Nanaimo Mitsubishi
September 25, 2022
Disappointed that they didn’t include a detail or even cleaning. The exterior was only quickly washed. This a new 2022 vehicle and I expected a little more care with my service. My last vehicle was a cleaning. The exterior was only quickly washed. This a new 2022 vehicle and I expected a little more care with my service. My last vehicle was a Mazda who we were excellent when whenever I was in. Car was vacuumed and cleaned everytime even sometimes with extra care to get minor scratches out. More
by tracypederson985
Employees Worked With
I don’t know who I worked with.
Helpful September 25, 2022
Fast, efficient and nice customer service. I got dropped off and picked up from my home, which made the service experience better! I got dropped off and picked up from my home, which made the service experience better! More
by nihalzubair96
Employees Worked With
Jake Nepraunig
September 18, 2022
You take your car for oil change , you find yourself pressured to buy a car ? Why ? Even you say no, they keep pushing and pushing . They wrack customer credit . Enough pressured to buy a car ? Why ? Even you say no, they keep pushing and pushing . They wrack customer credit . Enough More
by Jaguard6
Employees Worked With
Na
September 17, 2022
Our initial experience was great. After purchasing the vehicle, our experience with the dealership was extremely awful. When we purchased the vehicle it was not detailed but was assur After purchasing the vehicle, our experience with the dealership was extremely awful. When we purchased the vehicle it was not detailed but was assured they would take care of it. Brought it back a couple days later and they cleaned the vehicle which was really required. They claimed they did a safety inspection, which seems to me that they just did a visual check. After removing the seat covers that where on the vehicle, the front seats where filthy. Car had scratches all over, which was not noticed because it was dirty, the belt made noise when the vehicle was started, the rear brake light cover was missing, the small button by the gear shifter was missing. Took all these issues back to the dealer and was advised by the service department that they needed to replace the serpentine belt and would get back to us. 1 week later and i finally had to call the dealer to see what was going to happen. I was advised that the sales manager had refused the replacement of the serpentine belt. He had stated that it’s noisy and does not require replacing. Service department said it needed replacing but the sales manager does not feel that he needs to replace it. We were assured that we would get all the documentation for all the additional protection we had purchased, 1 week later we had received nothing. They claim to take care of the customer, what a farce. I feel that the Mitsubishi Nanaimo is only willing to be courteous before the sale and put you by the wayside after the sale. I didn’t realize that the sales manager was a qualified technician to make a mechanical call. I was very firm with Roland and told him to figure it out and get back to me. 2 days later and no one has called me back including the sales manager who is suppose to rectify situations. The worst customer service to date and I work in the retail industry. Regardless of the situation, the sales person and/or sales manager should at least make an effort to rectify this situation. I would never recommend or shop at any of your dealerships and will definitely be spreading the word, including the BBB, as to how poor our experience has been and lack of customer care after the sale. More
by CM
Employees Worked With
Roland Low, Kayla Burley
September 16, 2022
Beautiful dealership, but I really want to recognize Scotty. He was extremely kind. I was originally only browsing at options, I wasn't actually going to purchase a new car until he called. He was able Scotty. He was extremely kind. I was originally only browsing at options, I wasn't actually going to purchase a new car until he called. He was able to help me feel confident in getting this car. He took time to find the perfect fit for me and I love my new car now! More
by Haileysaolejnik
Employees Worked With
Scotty Aldred, Kayla Burley
September 16, 2022
I bought a 2022 outlander after owning it for one day, I decided it wasn’t the one for me so I took it back and I got a different one. no questions asked no hassle no problem. Sales people and finance peopl decided it wasn’t the one for me so I took it back and I got a different one. no questions asked no hassle no problem. Sales people and finance people very easy to deal with. On the first full day of ownership I got a flat tire and when I called roadside emergency they said that they would only be able to tow the vehicle not fix the tire on the roadside which was not what I was told by the dealership but they towed the vehicle about 50 km the next morning the vehicle was fixed by Mitsubishi free of charge because the tire was under warranty More
by Brian
Employees Worked With
Luke in service five stars , Victor Parmar, Darek Jastrezebski, Justin Tryon, Kayla Burley, Taylor Smith, Devin Chapotelle
September 13, 2022
The salesman who sold me my new car and traded in my old car lied to me. Offered to pay the full amount of my financing and some extra on top as that type of car is in demand. Seeing as I received a cash of car lied to me. Offered to pay the full amount of my financing and some extra on top as that type of car is in demand. Seeing as I received a cash offer a week prior, for a similar amount, I didn't think it was odd at all. Both my wife and I sat in his office as he made these promises and shook my hand. He promised to detail the car and fill it up with gas. After 4 hours at the lot I left in a dirty new car with a quarter tank of gas. A week later I receive a call as they forgot to take my deposit and wanted my credit card details. I then asked to make sure of the deal as my loan with the bank had not been paid yet. The financial manager (gentleman who called me) then told me that he isn't aware of it and would take a look into it. I still haven't heard anything back. Funny thing is the salesman ended up buying my car for less than half of what I told my wife I would sell it for. More
by Carl van der Merwe
Employees Worked With
Matthew Fraser, Justin Tryon, Devin Chapotelle
